no help from Ubisoft technicians

I tried to purchase a game on sale on 31/05/2022. The sale ends on the 31st so this is my chance to get the game. unfortunately at the checkout i got charged twice and as a bonus I didn't even get the game. I contacted the support team who told me to wat for 48Hours and see if that works. I am verry disappointed that they couldn't give me any actual help with my problem, having paid for a game that i still do not have.