U
Ubisoft
Unclaimed Business
U
Ubisoft
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Hans G
1 reviews | Active since Jan 2020
23 Sept 2023, 08:38
Ubisoft needs to up their contact to customers
I am trying to recover my account that i think has been hacked. Ubisoft does not respond to my emails even though i give them all the required information. i trulu think ubisoft is a company that does not give a S**t about their customers only the money they receive by selling games.
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Hans G
1 reviews | Active since Jan 2020
23 Sept 2023, 08:38
Ubisoft needs to up their contact to customers
I am trying to recover my account that i think has been hacked. Ubisoft does not respond to my emails even though i give them all the required information. i trulu think ubisoft is a company that does not give a S**t about their customers only the money they receive by selling games.
0
Replies (0)SB
Sume B
1 reviews | Active since Jan 2020
6 Sept 2023, 13:59
HORRIBLE SERVICE!
I've been trying to get in contact with their customer service since the second of September and I still haven't gotten a reply. I've sent three emails, reached out on Facebook, Instagram and TikTok. The contact us page on their website is also not very useful at all, I tried to get in contact with them through there twice explaining my original issue (still not resolved because I can't get in tough) and both times it said my attempt was unsuccessful. My original issue was that I never received the Verification email a couple of months ago and then I seemed to have forgotten my password because I couldn't log in. This morning I finally managed to get by creating a 'new' account using the same email I did previously, but now I've lost my games including the one I got only last week.
Helpful (0)
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Sume B
1 reviews | Active since Jan 2020
6 Sept 2023, 13:59
HORRIBLE SERVICE!
I've been trying to get in contact with their customer service since the second of September and I still haven't gotten a reply. I've sent three emails, reached out on Facebook, Instagram and TikTok. The contact us page on their website is also not very useful at all, I tried to get in contact with them through there twice explaining my original issue (still not resolved because I can't get in tough) and both times it said my attempt was unsuccessful. My original issue was that I never received the Verification email a couple of months ago and then I seemed to have forgotten my password because I couldn't log in. This morning I finally managed to get by creating a 'new' account using the same email I did previously, but now I've lost my games including the one I got only last week.
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Replies (0)VB
Van B
1 reviews | Active since Jan 2020
6 Dec 2022, 06:47
Useless
Incapable staff. No help for weeks after I reached out in a respectful manner Ghosting all my emails, requests, tweets etc. I need a refund on a mistake and no one is getting back to me on any platform. And it is not the first problem I had with them Utterly useless
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Van B
1 reviews | Active since Jan 2020
6 Dec 2022, 06:47
Useless
Incapable staff. No help for weeks after I reached out in a respectful manner Ghosting all my emails, requests, tweets etc. I need a refund on a mistake and no one is getting back to me on any platform. And it is not the first problem I had with them Utterly useless
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Replies (0)MN
Marcel N
1 reviews | Active since Jan 2020
26 Oct 2022, 14:12
Ubisoft - Compromised account on a yearly basis
Whish I could give 0 stars... The problem mostly is with compromised account information happening on their side. I'm unable to connect to my account as my password has changed without my consent and their pass the buck attitude towards the client. This problem of mine happens at least once a year where information gets compromised and then becomes the account owners problem. The solution then as per them: "Please create a new email and we will then register the old one back again after we fix the problem." This is a problem on UBI's side. They cant expect us to create a new email every time because their authentication server is either rubbish or they just couldn't care about peoples information being leaked. Remember boys and girls these people only want you cash and then bye-bye with little to no support. To add on this, I have accounts that are over 13 years old, steam, battle.net and Origin and not one of then ever have issues on compromised information like UBI. UBI should focus more on development of their games than their cash cow platform they sell their games on and leave the selling and information security to more efficient companies like steam.
Helpful (0)
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Marcel N
1 reviews | Active since Jan 2020
26 Oct 2022, 14:12
Ubisoft - Compromised account on a yearly basis
Whish I could give 0 stars... The problem mostly is with compromised account information happening on their side. I'm unable to connect to my account as my password has changed without my consent and their pass the buck attitude towards the client. This problem of mine happens at least once a year where information gets compromised and then becomes the account owners problem. The solution then as per them: "Please create a new email and we will then register the old one back again after we fix the problem." This is a problem on UBI's side. They cant expect us to create a new email every time because their authentication server is either rubbish or they just couldn't care about peoples information being leaked. Remember boys and girls these people only want you cash and then bye-bye with little to no support. To add on this, I have accounts that are over 13 years old, steam, battle.net and Origin and not one of then ever have issues on compromised information like UBI. UBI should focus more on development of their games than their cash cow platform they sell their games on and leave the selling and information security to more efficient companies like steam.
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Replies (0)RC
Ryno C
1 reviews | Active since Jan 2020
31 May 2022, 14:18
no help from Ubisoft technicians
I tried to purchase a game on sale on 31/05/2022. The sale ends on the 31st so this is my chance to get the game. unfortunately at the checkout i got charged twice and as a bonus I didn't even get the game. I contacted the support team who told me to wat for 48Hours and see if that works. I am verry disappointed that they couldn't give me any actual help with my problem, having paid for a game that i still do not have.
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Ryno C
1 reviews | Active since Jan 2020
31 May 2022, 14:18
no help from Ubisoft technicians
I tried to purchase a game on sale on 31/05/2022. The sale ends on the 31st so this is my chance to get the game. unfortunately at the checkout i got charged twice and as a bonus I didn't even get the game. I contacted the support team who told me to wat for 48Hours and see if that works. I am verry disappointed that they couldn't give me any actual help with my problem, having paid for a game that i still do not have.
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Replies (0)WA
KB
Keoma B
1 reviews | Active since Jan 2020
1 Nov 2021, 05:30
Sucky gameplay!
I cannot collect all items as some are in rooms by which the doors cannot be unlocked - no matter how many dead (or alive) enemies you carry or take to the doors. And to add to that the support option suck & are useless for my region... I'd this is how things work, I want my money back.
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Keoma B
1 reviews | Active since Jan 2020
1 Nov 2021, 05:30
Sucky gameplay!
I cannot collect all items as some are in rooms by which the doors cannot be unlocked - no matter how many dead (or alive) enemies you carry or take to the doors. And to add to that the support option suck & are useless for my region... I'd this is how things work, I want my money back.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Feb 2021, 14:34
Uplay "exclusive"
I have bought One game on Uplay, kindly note i will never again spend a single cent on uplay because of your "exclusive" proprietary methods. Do you honestly expect gamers to use five different gaming platforms?! Nobody uses five different internet browsers because no internet content is browser "exclusive"!!!!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2021, 14:34
Uplay "exclusive"
I have bought One game on Uplay, kindly note i will never again spend a single cent on uplay because of your "exclusive" proprietary methods. Do you honestly expect gamers to use five different gaming platforms?! Nobody uses five different internet browsers because no internet content is browser "exclusive"!!!!!
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