Ubuntu Life
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
38h 1mReply Time
-60 NPSUnlikely
Replied to 35% of negative reviews
Reply time on negative reviews: 29 hours 2 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
38h 1m
NPS Score
-60
Recommended: Unlikely
Replied to 35% of negative reviews
Reply time on negative reviews: 29 hours 2 min
Review Distribution
1.5|19 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(5.6%)
1(83.3%)
5(11.1%)
4(0%)
3(0%)
2(5.6%)
1(83.3%)
Frequently Asked Questions About Ubuntu Life
Ubuntu Life has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 35% of negative reviews, typically within 29 hours 2 min. Hellopeter has tracked Ubuntu Life across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tshidi M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:14
UL0101019 POLICY NUMBER
One of their agent wrote a policy for my uncle to this day we haven't received any documentation but the money is being deduct. When I call they always tell me to ask my uncle to call them when they wrote that policy my uncle told them he doesn't have a cellphone. I can't take him to their offices during the week because am working. Can someone please help with the policy documents or cancel this policy.
Helpful (0)
|Replies (0)TM
Tshidi M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:14
UL0101019 POLICY NUMBER
One of their agent wrote a policy for my uncle to this day we haven't received any documentation but the money is being deduct. When I call they always tell me to ask my uncle to call them when they wrote that policy my uncle told them he doesn't have a cellphone. I can't take him to their offices during the week because am working. Can someone please help with the policy documents or cancel this policy.
0
Replies (0)SS
Stella S
1 reviews | Active since Jan 2020
10 Feb 2026, 14:03
Sent request for conflating and never was assisted
Forced elderly people to sign up for policy which they didn’t want, and the agents pretended to cancel the policy, but they didn’t. And now the are deducting R230 for two elderly people living in the same house.
Helpful (0)
|Replies (0)SS
Stella S
1 reviews | Active since Jan 2020
10 Feb 2026, 14:03
Sent request for conflating and never was assisted
Forced elderly people to sign up for policy which they didn’t want, and the agents pretended to cancel the policy, but they didn’t. And now the are deducting R230 for two elderly people living in the same house.
0
Replies (0)CS
MT
WS
Wandile S
1 reviews | Active since Jan 2020
8 Jan 2026, 13:54
Ubuntu Life Funeral Insurance is ****ming pensioners q
They lie, giving false information, ****ming pensioners and their consultants are very rude. They debit money even after we called them several times to cancel the policy after realizing that the information the reps presented was far different from the info of the consultant. Be aware senior citizens of Ubuntu Life Funeral Insurance . They are a BUG ****
Helpful (0)
|Replies (0)WS
Wandile S
1 reviews | Active since Jan 2020
8 Jan 2026, 13:54
Ubuntu Life Funeral Insurance is ****ming pensioners q
They lie, giving false information, ****ming pensioners and their consultants are very rude. They debit money even after we called them several times to cancel the policy after realizing that the information the reps presented was far different from the info of the consultant. Be aware senior citizens of Ubuntu Life Funeral Insurance . They are a BUG ****
0
Replies (0)DT
Delton T
1 reviews | Active since Jan 2020
17 Oct 2025, 09:15
Unreasonable delay in my insurance claim payout
I'm very disappointed with the service I've received from Ubuntu life it's been over 9 days since I submitted my claim and despite being told told that the payout will be processed within 72 hours I followed up multiple times yet there is no clear feedback I trusted Ubuntu life in a time of need but this experience has left me frustrated and questioning their reliability
Helpful (0)
|Replies (0)DT
Delton T
1 reviews | Active since Jan 2020
17 Oct 2025, 09:15
Unreasonable delay in my insurance claim payout
I'm very disappointed with the service I've received from Ubuntu life it's been over 9 days since I submitted my claim and despite being told told that the payout will be processed within 72 hours I followed up multiple times yet there is no clear feedback I trusted Ubuntu life in a time of need but this experience has left me frustrated and questioning their reliability
0
Replies (0)MM
Memory M
1 reviews | Active since Jan 2020
15 Oct 2025, 02:56
Claim process
The claim process was very smooth. I put in a claim on Friday, and on Tuesday I received the cash benefit. I am very happy with your service...Keep up the good work Ubuntu life. NB:your call centre lady I spoke to was excellent. I just forgot her name...
Helpful (0)
|Replies (0)MM
Memory M
1 reviews | Active since Jan 2020
15 Oct 2025, 02:56
Claim process
The claim process was very smooth. I put in a claim on Friday, and on Tuesday I received the cash benefit. I am very happy with your service...Keep up the good work Ubuntu life. NB:your call centre lady I spoke to was excellent. I just forgot her name...
0
Replies (0)KM
Kay M
1 reviews | Active since Jan 2020
2 Sept 2025, 13:49
Claim not paid
My mom joined i january payed for 6 months full when my sister passed away they dont want to pay please becareful of this company especially old sassa people they must never join they target them mostly
Helpful (0)
|Replies (0)