ULTRACAT/PETSURE DOES NOT CARE ABOUT OUR PETS

I have been purchasing Ultracat pet food and was advised that we get pet insurance via Petsure. My cat, Missy, recently had an open wound and needed surgery. Petsure rejected the claim and stated that we have not been uploading the proof of purchase on their website, even after I have submitted proof of purchase since 2020. Clearly Petsure does not care about my cat only about the sales with false promise of insurance.