VR
Vash R
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews26 months ago
Great Service
Outsurance consultants have been awesome in assisting me with renewing my pet insurance policy. They were super helpful with sharing information and also went over and above to explain the benefits my Pets would enjoy when traveling by air. They were patient and answered all my questions. I appreciate the great service. THANK YOU
56 replies
42 months ago
FNB NOT ASSISTING WITH STUDENT LOAN APPLICATION
I can not apply for a 2022 student loan online because I don't have login detail, as i don't have an account. Contact centre refuses to assist. I have fees due and they not willing to help. Vvvvvv disappointed. I have called many times and logged 2 complaints on the FNB website but still no response.
264 replies
59 months ago
ULTRASURE/ULTRACAT DONT CARE ABOUT OUR PETS. THEY JUST WANT SALES.
I purchase Ultra Cat pet food for my cat Missy. Ultra Cat offers pet insurance with Ultrasure. I recently submitted a claim to Ultrasure which they have rejected because I did not upload the proof of purchases to qualify for the cover. I sent Ultrasure proof of purchase since 2020 which they have rejected. Missy had to go for surgery and is currently recovering with multiple stitches to her body. Ultrasure refused to pay her claim due to correct procedures not being followed by me. Is procedures more important than my cat's health? Have a heart.
0 replies
59 months ago
ULTRACAT/PETSURE DOES NOT CARE ABOUT OUR PETS
I have been purchasing Ultracat pet food and was advised that we get pet insurance via Petsure. My cat, Missy, recently had an open wound and needed surgery. Petsure rejected the claim and stated that we have not been uploading the proof of purchase on their website, even after I have submitted proof of purchase since 2020. Clearly Petsure does not care about my cat only about the sales with false promise of insurance.
0 replies
66 months ago
LUNGELO IS AWESOME
I called in this morning and spoke to Lungelo. I want to commend him for his exceptional service, friendliness and promptness. He was such a pleasure to speak with and displayed active listening skills as well as followed through on his promise to call me back. Great work Lungelo. Thank you for reminding me that there are still awesome customer service agents out there.
0 replies
67 months ago
NO FEEDBACK FROM CORNEL VILJOEN - ABSA
Everlyn called me stating that she processed my aunts funeral policy payment into the wrong bank account. She advised that the payment was not made to the beneficiary bank account but into the bank account of the deceased. The beneficiary is now unable to access the funds. Everlyn has not provided feedback to me since 16 September. I have spoken to Jessica on 6 October, and she advised that Cornel Viljoen will provide feedback. No one called me. I spoke to Bokang on 7 October and he advised that he will escalate again and email me the policy documents. I have not received any feedback or email. PATHETIC SERVICE. DISAPPOINTING.
106 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)