ULTRASURE/ULTRACAT DONT CARE ABOUT OUR PETS. THEY JUST WANT SALES.

I purchase Ultra Cat pet food for my cat Missy. Ultra Cat offers pet insurance with Ultrasure. I recently submitted a claim to Ultrasure which they have rejected because I did not upload the proof of purchases to qualify for the cover. I sent Ultrasure proof of purchase since 2020 which they have rejected. Missy had to go for surgery and is currently recovering with multiple stitches to her body. Ultrasure refused to pay her claim due to correct procedures not being followed by me. Is procedures more important than my cat's health? Have a heart.