Union Life Unethical Business Practices

We had a family policy cover (Policy Number: 8005910307) with Union Life since January 2018. On June 2021 the policy lapsed and we were informed that we are no longer covered.

On the 5th of August 2021 an amount of R473.00 was deduction from my wife account by Union Life. We tried to contact the company telephonically but the phone keeps on ringing.

Since we don't have any membership with the company, we therefore want the money to be paid back and the company should cease deducting money from the bank account.