Poor service Kfc

Had bad service.... Ordered 1 wrapsta box with 2 streetwise 2 and 2 Ice cream .... Cashier that was assisting me was very rude to a point where by she didn't not hear my exact order ...she punched two wrapsta box instead of 1 ... And then when I told her that I wanted 1 wrapsta box not two she was rude I told her Im seeking my refund for other ... She was very rude back chatting saying she can't do refund .. until I ask to speak with manager ... Manager came didnt even apologize for this instead he just asked me to sign paper for refund which I did ...finally was refunded ... To my surprise my wrapsta box was suppose to came with zero coke ... Was told that they do not have a coke ... Imagine a whole store nt having coke ..I was forced to drink Stoney whereas I did not order Stoney ... What bad and poor services ... I'm not happy at all