VIAGOGO ****

I purchased two tickets through Viagogo for the Stormers Rugby match on, 17 January, 2026. Besides the highly inflated price of the tickets, it was quite a mission to actually get them downloaded. One has to first download the Stormers App and then follow a couple of steps to obtain the tickets. I checked that the tickets were still visible on my App, on the morning of the game. Following a long drive to the stadium, we got to the entrance about 7 minutes before kick off. To my horror and disappointment, I noticed that the VIAGOGO tickets were suddenly no longer on the App. I reported this to a ticketing supervisor, who advised me that they've had this problem before with the same merchant. He advised me that they sell the exact same seats to a few clients, a couple of times over. The first to arrive then gain entry, but when those tickets are scanned, all other tickets on the App with those seat numbers will be automatically withdrawn. Following the realization that we had just been ****med, I ran to the ticket office at the stadium to purchase another two tickets. As a matter of interest, they much cheaper at the stadium. I contacted Viagogo the following week to claim a refund, but they refused, advising that they would only consider a refund, if it was reported before the Game. This was obviously not possible, as I only realized we'd been ****med, 5 minutes before kickoff. The Company will regain some credibility if they honour my refund request. At this point, they sit with my funds, knowing that nothing was provided in return. Shocking ethics.