Customer Service & Attitude non existent

Called in on Sunday, 26.04.26, to query online Hotshots booking error. Was put through a person named Christie, who initially rushed to a conclusion without understanding the problem. I had to repeat myself and was then told, "I am entering the facility and will check on the system," to which I rep****, "ok. I will wait". "Wow, not even a thank you on a Sunday morning" was the next words I heard! My query has not been addressed or resolved yet. Christie tries to solicit a thank you, what for? When pressed regarding her attitude, she got defensive, and this led me to say, "JC, is this customer service?", she immediately dropped the call. I complained to the staff and received no feedback at all. Is this the kind of people you guys employ?