Shocking Procedure for Hot shots

The of World of Golf has a hot shots area which should be enjoyable for anyone.

However the way it's being operated, it leaves a lot to be desired for. I'll focus specifically on the booking procedure that I think needs to be addressed.

When going online to book, it only caters for non-members. You call the sales team about this and ask them to book on your behalf and then you don't get feedback (maybe this is relative but i didn't get any feedback when i was looking to book for the past weekend).

They often tell you to come and book at the venue. So are you saying I should travel 40kms (in my case) for an unknown variable or hope as I put it? get there and then tell me there's no space? so I've wasted time and petrol in all this. is that fair? When I asked, they couldn't answer.

In the hot shots area, so many bays were not used and not booed but they would tell you they are unavailable...how when you can see I'm 5 mins away from the next available time slot and no one is here yet?

It's really frustrating that some facilities cannot be used even when not occupied. Additionally at this digitalized time, there's no booking system so people can plan accordingly especially for paying members who at least can feel they are being rewarded because at this point you're trying to push additional income at the expense of your committed paying members. If you require a system being built for booking, get in touch with me and my team and we can get this out in no time.