Very bad insurance company

Very bad services. They are not reachable, no one answes your call I have been trying to call for the past three days to log a claim but no one answers the phone, no one replies to emails but I've been debited every single month. I called the emergency services because i was out of options, when they asked for my policy number they couldn't find it. How you dealing with ehailing and the lives of people but you are unreachable. This a very, very bad insurance company. I was sold i lie and now my so called broker is not even reachable. Please do better.