V
VUSEGO
Unclaimed Business
V
VUSEGO
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About VUSEGO
VUSEGO has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked VUSEGO across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Megan A
1 reviews | Active since Jan 2020
31 Jan 2026, 21:01
Bad Quality
Dear Vuse Customer Support, I am writing to formally lodge a complaint regarding ongoing issues with faulty Vuse pods. Recently, I inserted a brand-new pod into my device, and it leaked completely empty. I returned to the store, where the pod was replaced; however, I was required to pay half the cost because pods are only sold in pairs. This was not due to misuse on my part, but rather a faulty pod, which I feel is unfair to the customer. Unfortunately, this is not the first time this has happened. After receiving the replacement pods, I am once again experiencing the same leakage issue with a new pod. I was advised that the pod should not be kept in my pocket or bag. This advice has left me confused, as it is unrealistic for customers who are on the road or out and about. I would appreciate clarification on how pods are expected to be transported, as avoiding pockets or bags is not practical for everyday use. Given that this is a recurring problem, I am concerned about the quality and reliability of the pods and the lack of reasonable support when faults occur. I believe customers should not be financially penalised for defective products. I kindly request that this matter be reviewed and that a suitable resolution be provided, whether through replacement, refund, or clear guidance on correct usage and transport. I look forward to your response and a fair solution. Kind regards, Megan Abrahams
Helpful (0)
|Replies (0)MA
Megan A
1 reviews | Active since Jan 2020
31 Jan 2026, 21:01
Bad Quality
Dear Vuse Customer Support, I am writing to formally lodge a complaint regarding ongoing issues with faulty Vuse pods. Recently, I inserted a brand-new pod into my device, and it leaked completely empty. I returned to the store, where the pod was replaced; however, I was required to pay half the cost because pods are only sold in pairs. This was not due to misuse on my part, but rather a faulty pod, which I feel is unfair to the customer. Unfortunately, this is not the first time this has happened. After receiving the replacement pods, I am once again experiencing the same leakage issue with a new pod. I was advised that the pod should not be kept in my pocket or bag. This advice has left me confused, as it is unrealistic for customers who are on the road or out and about. I would appreciate clarification on how pods are expected to be transported, as avoiding pockets or bags is not practical for everyday use. Given that this is a recurring problem, I am concerned about the quality and reliability of the pods and the lack of reasonable support when faults occur. I believe customers should not be financially penalised for defective products. I kindly request that this matter be reviewed and that a suitable resolution be provided, whether through replacement, refund, or clear guidance on correct usage and transport. I look forward to your response and a fair solution. Kind regards, Megan Abrahams
0
Replies (0)LR
Linds R
1 reviews | Active since Jan 2020
22 Nov 2025, 08:34
VUSE GO VAPE IS NOT WORTH BUYING RATHER BUY OTHER VAPE BRANDS STAY AWAY FRO VUSE GO!!!!!
I bought a chargeable Vuse Go at checkers hyper leaping frog last week Wednesday the 12th of November, I have been using it with no problem and the problem started when it goes flat and trying to charge it. It uses a C-type charger, and I tried to charge it with 4 different C-type chargers and its still not charging this is the first time using Vuse Go and the reason I changed from Nasty brand to Vuse Go my friends recommended it for me and now I regret that I wasted my money on a vape that I am unable to use. The least Vuse Go can do is to sell their Vape with damn chargers that are gonna work. As a vape smoking person I am so disappointed at this brand
Helpful (0)
|Replies (0)LR
Linds R
1 reviews | Active since Jan 2020
22 Nov 2025, 08:34
VUSE GO VAPE IS NOT WORTH BUYING RATHER BUY OTHER VAPE BRANDS STAY AWAY FRO VUSE GO!!!!!
I bought a chargeable Vuse Go at checkers hyper leaping frog last week Wednesday the 12th of November, I have been using it with no problem and the problem started when it goes flat and trying to charge it. It uses a C-type charger, and I tried to charge it with 4 different C-type chargers and its still not charging this is the first time using Vuse Go and the reason I changed from Nasty brand to Vuse Go my friends recommended it for me and now I regret that I wasted my money on a vape that I am unable to use. The least Vuse Go can do is to sell their Vape with damn chargers that are gonna work. As a vape smoking person I am so disappointed at this brand
0
Replies (0)RR
Rene R
1 reviews | Active since Jan 2020
30 Oct 2025, 14:41
4th bad battery, shocking customer service
Extremely unsatisfactory service. All emailed replies to my complaint are computer generated. They don't even read your details and want to refer me to a Vuse shop that is at least 150km from where I stay. Now how does that make financial sense? Changing product for sure. They obviously couldn't care less about customer retention
Helpful (0)
|Replies (0)RR
Rene R
1 reviews | Active since Jan 2020
30 Oct 2025, 14:41
4th bad battery, shocking customer service
Extremely unsatisfactory service. All emailed replies to my complaint are computer generated. They don't even read your details and want to refer me to a Vuse shop that is at least 150km from where I stay. Now how does that make financial sense? Changing product for sure. They obviously couldn't care less about customer retention
0
Replies (0)tM
thembakazinjabulo M
1 reviews | Active since Jan 2020
27 Sept 2025, 07:09
****med by Vuse.
I bought pods on special and unfortunately they leaked and when I went to exchange they said they don’t exchange after 15. I asked to the manager they told me she can only be accessed via email. They told a photo of the pod unfortunately I didn’t bring the gadget. So they have evidence. When I go the almost every week the manager hasn’t said anything until Thursday and she said she won’t exchanged anything. They gof lost cause I couldn’t use them. The manager said he didn’t promised anything. And I should com for pods and the damaged gadget and I couldn’t find it. Any I also took the display of their they hide the terms and conditions if I saw that I would only buy one. I’m desapoint. It means you willingly take people money. Buy the way the leak helped before the problem is I thought it is a once incident. I’ve been going almost every week being told the Manager manager hasn’t answered.my petrol me following up meant nothing. They just tell you the statement and look the other way and leave you there.is this how you conduct your business I’m really disappointed CASE-04821715
Helpful (0)
|Replies (0)tM
thembakazinjabulo M
1 reviews | Active since Jan 2020
27 Sept 2025, 07:09
****med by Vuse.
I bought pods on special and unfortunately they leaked and when I went to exchange they said they don’t exchange after 15. I asked to the manager they told me she can only be accessed via email. They told a photo of the pod unfortunately I didn’t bring the gadget. So they have evidence. When I go the almost every week the manager hasn’t said anything until Thursday and she said she won’t exchanged anything. They gof lost cause I couldn’t use them. The manager said he didn’t promised anything. And I should com for pods and the damaged gadget and I couldn’t find it. Any I also took the display of their they hide the terms and conditions if I saw that I would only buy one. I’m desapoint. It means you willingly take people money. Buy the way the leak helped before the problem is I thought it is a once incident. I’ve been going almost every week being told the Manager manager hasn’t answered.my petrol me following up meant nothing. They just tell you the statement and look the other way and leave you there.is this how you conduct your business I’m really disappointed CASE-04821715
0
Replies (0)tM
thembakazinjabulo M
1 reviews | Active since Jan 2020
7 May 2025, 05:36
Vivo go. Is money **** it never goes
I bought this product and I it stopped within a week. Now when I check it says no refund no return now I’m stuck with refills and half empty.
Helpful (0)
|Replies (0)tM
thembakazinjabulo M
1 reviews | Active since Jan 2020
7 May 2025, 05:36
Vivo go. Is money **** it never goes
I bought this product and I it stopped within a week. Now when I check it says no refund no return now I’m stuck with refills and half empty.
0
Replies (0)SS
Stan S
1 reviews | Active since Jan 2020
28 Aug 2024, 08:16
VUSEGO RIIIIPOFFFF
I on 4 occasions have purchased the VUSEGO vape and I need to warn the world this is the biggest ******* out. I have sent numerous emails to the head office and been TOTALLY ignored. before you can even use the full contents of the vape which is 1500 puffs as such the battery runs dead. I then took one apart and found the oil receptacle was still half full. i made a battery fitting and used that vape for another week until the oil had run out. NON EXISTING Client service is the order of the day. what a disgrace the head office is. PLEASE BE AWARE WHEN YOU PURCHASE THIS PRODUCT!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)SS
Stan S
1 reviews | Active since Jan 2020
28 Aug 2024, 08:16
VUSEGO RIIIIPOFFFF
I on 4 occasions have purchased the VUSEGO vape and I need to warn the world this is the biggest ******* out. I have sent numerous emails to the head office and been TOTALLY ignored. before you can even use the full contents of the vape which is 1500 puffs as such the battery runs dead. I then took one apart and found the oil receptacle was still half full. i made a battery fitting and used that vape for another week until the oil had run out. NON EXISTING Client service is the order of the day. what a disgrace the head office is. PLEASE BE AWARE WHEN YOU PURCHASE THIS PRODUCT!!!!!!!!!!!!!!!!!
0
Replies (0)