VW Finance.Barons Woodmead and Motorite Insurance ****!!!

VW Finance, Barons Woodmead and Motorite insurance ****

I traded in my car in the VW Barons woodmead 5 years ago. As part of that agreement, I apparently took up three policies (Service Plan, Extended Warranty and a whole Tracker!!!).

My issue here is, for the 5 years running, as far as I know, I have been paying for my own Service, Part replacement. Additionally, I took out separate policies as I assumed I don’t have these policies.

I called Woodmead Barons and they said its not their problem, its Motorite. I call Motorite and they confirm ive never claimed for these policies on their side (Does it even make sense)?. Motorite says its VW Finance since they are the ones debiting my account, they are just an administration company.

I feel ****med by these three companies because, firstly, VW Barons woodmead has never taken the effort to see if I have this policy every time I bring my car in, I mean I took up the policy with you. Secondly, VW FS debits you the full instalment but nowhere in that debit you can see that you are paying towards a Service Plan, Warranty and a whole tracker!!. Thirdly, there is a no communication e.g. a monthly statement, reminder or anything that reminds you that you actually paying this policy and how to claim.

Lastly, I lost three times, ive been paying these policies for the last 5 years, I went and got other policies, and I also paying every time my car was in for service and need part replacement.

How is this treating the customer fair? All this was a **** to get money for me, commission for the dealership. No one cared about the client from all three companies