VT
VW Table View
Unclaimed Business
VT
AI Review Summary
Based on recent customer reviews, VW Table View delivers a sharply divided customer experience. The sales team, with staff like Diane Steenkamp, Stefan le Roux, and Andries Smit, earns enthusiastic praise for personalised attention, clear communication, and going above and beyond. Multiple customers highlight repeat purchases driven by exceptional salespeople. However, the after-sales and service department draws strong criticism, with complaints of unresponsive service advisors, prolonged repair timelines, dishonesty, and poor follow-up on safety recalls like the Takata airbag campaign.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
33
Recommended: Likely
Review Distribution
3.7|9 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About VW Table View
Based on recent customer reviews, VW Table View delivers a sharply divided customer experience. The sales team, with staff like Diane Steenkamp, Stefan le Roux, and Andries Smit, earns enthusiastic praise for personalised attention, clear communication, and going above and beyond. Multiple customers highlight repeat purchases driven by exceptional salespeople. However, the after-sales and service department draws strong criticism, with complaints of unresponsive service advisors, prolonged repair timelines, dishonesty, and poor follow-up on safety recalls like the Takata airbag campaign.
VW Table View has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked VW Table View across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Keegan
1 reviews | Active since Jan 2020
9 Mar 2026, 08:51
VW Sales Person - Diane Steenkamp
This is the 3rd car I have purchased through VW Tableview, and with Diane Steenkamp at the helm!! And the short of it is, she is Amazing, honestly wouldn't go to anyone else. I think 3 cars later through the same sales person speaks for itself. Her services, expertise and personality are exceptional.
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Keegan
1 reviews | Active since Jan 2020
9 Mar 2026, 08:51
VW Sales Person - Diane Steenkamp
This is the 3rd car I have purchased through VW Tableview, and with Diane Steenkamp at the helm!! And the short of it is, she is Amazing, honestly wouldn't go to anyone else. I think 3 cars later through the same sales person speaks for itself. Her services, expertise and personality are exceptional.
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Tyler A
1 reviews | Active since Jan 2020
9 Mar 2026, 08:20
Good Service
Diane Steenkamp is a wonderful person to work with, going the extra mile to keep everyone happy. I have bought 2 cars from her already and when I can afford the Golf 8 R I will be asking her specifically for help :)
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Tyler A
1 reviews | Active since Jan 2020
9 Mar 2026, 08:20
Good Service
Diane Steenkamp is a wonderful person to work with, going the extra mile to keep everyone happy. I have bought 2 cars from her already and when I can afford the Golf 8 R I will be asking her specifically for help :)
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Michael R
1 reviews | Active since Jan 2020
27 Jan 2026, 11:30
Thank you Stefan le roux for making me fell like a king
I recently visited Volkswagen Table View, and I want to give special recognition to Stefan le roux for the exceptional service I received. From the moment I walked in, he made me feel welcome, respected, and truly valued. His professionalism and friendly approach made me feel like royalty. Stefan went above and beyond — assisting me in the showroom, over the phone, on WhatsApp, before hours and after hours. No matter the time, he was always willing to help and answer every question. That level of dedication is rare and greatly appreciated. I also visited Hyundai during my search, and the difference in experience was clear. If I had to rate them, Hyundai would get 1 out of 10, while Volkswagen Table View — especially thanks to Stefan — gets 10 out of 10 and more. Because of the way Stefan treated me, I can honestly say I will never buy a car anywhere else. Thank you, Stefan, for an outstanding experience. I highly recommend Volkswagen Table View to anyone looking for excellent customer service. — Michael Robertoux
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Michael R
1 reviews | Active since Jan 2020
27 Jan 2026, 11:30
Thank you Stefan le roux for making me fell like a king
I recently visited Volkswagen Table View, and I want to give special recognition to Stefan le roux for the exceptional service I received. From the moment I walked in, he made me feel welcome, respected, and truly valued. His professionalism and friendly approach made me feel like royalty. Stefan went above and beyond — assisting me in the showroom, over the phone, on WhatsApp, before hours and after hours. No matter the time, he was always willing to help and answer every question. That level of dedication is rare and greatly appreciated. I also visited Hyundai during my search, and the difference in experience was clear. If I had to rate them, Hyundai would get 1 out of 10, while Volkswagen Table View — especially thanks to Stefan — gets 10 out of 10 and more. Because of the way Stefan treated me, I can honestly say I will never buy a car anywhere else. Thank you, Stefan, for an outstanding experience. I highly recommend Volkswagen Table View to anyone looking for excellent customer service. — Michael Robertoux
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Imtiyaaz F
1 reviews | Active since Jan 2020
20 Jan 2026, 17:49
Very good sales process
I had great service from Stefan from start to finish. He was with me every step of the way, always making sure I knew exactly what was happening and keeping me reassured throughout the process. He even went the extra mile by assisting with an added extra after speaking to his manager, which I really appreciated. On top of that, the VW T-shirt, bottle, and cap were a nice added touch and definitely not expected. So far, the service is a solid 9 out of 10. Now comes the real test, which is after-sales service, where most bad reviews usually come from. I’m taking my car in on Thursday for a faulty light. I’ll update this review after the car has been checked out. Depending on how that goes, the score could either get that extra 1 point or unfortunately drop to a 5. So far though, very happy with the experience.
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Imtiyaaz F
1 reviews | Active since Jan 2020
20 Jan 2026, 17:49
Very good sales process
I had great service from Stefan from start to finish. He was with me every step of the way, always making sure I knew exactly what was happening and keeping me reassured throughout the process. He even went the extra mile by assisting with an added extra after speaking to his manager, which I really appreciated. On top of that, the VW T-shirt, bottle, and cap were a nice added touch and definitely not expected. So far, the service is a solid 9 out of 10. Now comes the real test, which is after-sales service, where most bad reviews usually come from. I’m taking my car in on Thursday for a faulty light. I’ll update this review after the car has been checked out. Depending on how that goes, the score could either get that extra 1 point or unfortunately drop to a 5. So far though, very happy with the experience.
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Caroline M
1 reviews | Active since Jan 2020
9 Jan 2026, 08:14
VW Table View Bad Service & Bas customer care
I booked my car for repair yesterday. The service agent was completely unresponsive, not even informing me when they would call me to collect the car or providing any information. I had to call them to find out the status. Later that afternoon, they finally called to collect the car. As I was driving home, I noticed my phone couldn’t connect to Bluetooth anymore. I went to the garage this morning to ask what had happened, as I had only booked the car for a door repair and not the sound system. The car’s repair supervisor was incredibly rude and told me to leave the car and come back later. I refused, so they disconnected my car and added their own phone. Now, I can’t connect to Bluetooth at all. Their service is appalling. This isn’t the first time they’ve done this. When I booked my first service with them, the experience was even worse. It took them 3 appointments before they fixed it. They must just fix my sound and that’s it, I will go to another VW dealership for service
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Caroline M
1 reviews | Active since Jan 2020
9 Jan 2026, 08:14
VW Table View Bad Service & Bas customer care
I booked my car for repair yesterday. The service agent was completely unresponsive, not even informing me when they would call me to collect the car or providing any information. I had to call them to find out the status. Later that afternoon, they finally called to collect the car. As I was driving home, I noticed my phone couldn’t connect to Bluetooth anymore. I went to the garage this morning to ask what had happened, as I had only booked the car for a door repair and not the sound system. The car’s repair supervisor was incredibly rude and told me to leave the car and come back later. I refused, so they disconnected my car and added their own phone. Now, I can’t connect to Bluetooth at all. Their service is appalling. This isn’t the first time they’ve done this. When I booked my first service with them, the experience was even worse. It took them 3 appointments before they fixed it. They must just fix my sound and that’s it, I will go to another VW dealership for service
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Darryl Hartzenberg-Piet
1 reviews | Active since Jan 2020
3 Jan 2026, 15:26
Exceptional service from VW Table View - Thank you Andries!
We are very happy with our recent experience VW Table View. A heartfelt thank you to Andries Smit, who made the entire process completely stress-free. His constant reassurance, timely updates, and clear communication gave us full confidence every step of the way. Andries truly left no stone unturned. From delivering personalised, exceptional service to going above and beyond with modifications to our vehicle, he ensured we were 100% satisfied with the final product. His creativity and dedication in making the delivery day extra special turned it into a moment we will cherish for years to come. Taking delivery of my VW T-Cross two weeks ago was one of the most memorable and meaningful experiences—and that is entirely thanks to Andries. Both my husband and I are deeply grateful for the outstanding service we received. Exceptional work, Andries! Thank you for making this journey unforgettable.
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Darryl Hartzenberg-Piet
1 reviews | Active since Jan 2020
3 Jan 2026, 15:26
Exceptional service from VW Table View - Thank you Andries!
We are very happy with our recent experience VW Table View. A heartfelt thank you to Andries Smit, who made the entire process completely stress-free. His constant reassurance, timely updates, and clear communication gave us full confidence every step of the way. Andries truly left no stone unturned. From delivering personalised, exceptional service to going above and beyond with modifications to our vehicle, he ensured we were 100% satisfied with the final product. His creativity and dedication in making the delivery day extra special turned it into a moment we will cherish for years to come. Taking delivery of my VW T-Cross two weeks ago was one of the most memorable and meaningful experiences—and that is entirely thanks to Andries. Both my husband and I are deeply grateful for the outstanding service we received. Exceptional work, Andries! Thank you for making this journey unforgettable.
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Sandiso N
1 reviews | Active since Jan 2020
1 Dec 2025, 15:28
WORSE SEVICE PROVIDE EVER FROM ALL THE VW SERVICE COMPANY.
Worse ever. At first i took in car for service and i informed my service advise that i will collect the car the following day but in the meantime if she can get my insurer to approve the replacement of the right foglamp. 4hrs before i get there. I then give her my insurers contacts. After 4hrs only to find out when am there that she never called for approval and i had to wait 3hrs from 2pm till 5pm (not sure what lunch takes that long anyway). She get there and she tells me that she is waiting for authorization. I told her "No don't lie, i just spoke to Equstra about an hour ago and there was no approval request from VW Table Bay and that they need to submit. She just looked at me and didn't say anything or try to prove that she did request approval from Equstra, no apology no nothing from her. She just seat there and phoned them after she phone, she then now says to me "this is the faster approval, i have ever gotten from Equstra" and am thinking to myself WOW. Anyway the service was approved and the replacement of the foglamp as well. She told me that she ordered the part and it will take 5 days to arrive and she will give me a call when it arrives. That was in late October 2025. two weeks into November, no feedback, so i phone her and she says "I will check and get back to you" . 5 days after not receiving any feedback from her, i then call her again and she tells me the same thing "Let me check Mr. Ntleki and i will call you back". Another 5 days went pass. I still phone her and she says the same thing "Mr. Ntleki i will call you back". I phoned today as well with no luck can't even get hold of the manager and by the way i complained the day i came to collect the car and instead i given a cap to shut me up, which i refused a couple of times but ended up taking it cause the individual(Can't recall he's name but he did give me he's name) who gave me the cap, promised to address the issue, as the manager was busy with another client cause i actually wanted to speak to the manager self. I have been servicing with VW at large for over 3yrs(VW East London) and i never had such bad service. I only have two service under VW Table View and that is when i relocated to Cape Town last year. You can check East London and Durban. Never had such. Worse service ever. I just want to install the foglamp which i know has been approved already and that will be that last of me there. And if need be, please contact me and i will give you all the VW service provides i have been with dating back from 2009 when i was still driving a MK1
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Sandiso N
1 reviews | Active since Jan 2020
1 Dec 2025, 15:28
WORSE SEVICE PROVIDE EVER FROM ALL THE VW SERVICE COMPANY.
Worse ever. At first i took in car for service and i informed my service advise that i will collect the car the following day but in the meantime if she can get my insurer to approve the replacement of the right foglamp. 4hrs before i get there. I then give her my insurers contacts. After 4hrs only to find out when am there that she never called for approval and i had to wait 3hrs from 2pm till 5pm (not sure what lunch takes that long anyway). She get there and she tells me that she is waiting for authorization. I told her "No don't lie, i just spoke to Equstra about an hour ago and there was no approval request from VW Table Bay and that they need to submit. She just looked at me and didn't say anything or try to prove that she did request approval from Equstra, no apology no nothing from her. She just seat there and phoned them after she phone, she then now says to me "this is the faster approval, i have ever gotten from Equstra" and am thinking to myself WOW. Anyway the service was approved and the replacement of the foglamp as well. She told me that she ordered the part and it will take 5 days to arrive and she will give me a call when it arrives. That was in late October 2025. two weeks into November, no feedback, so i phone her and she says "I will check and get back to you" . 5 days after not receiving any feedback from her, i then call her again and she tells me the same thing "Let me check Mr. Ntleki and i will call you back". Another 5 days went pass. I still phone her and she says the same thing "Mr. Ntleki i will call you back". I phoned today as well with no luck can't even get hold of the manager and by the way i complained the day i came to collect the car and instead i given a cap to shut me up, which i refused a couple of times but ended up taking it cause the individual(Can't recall he's name but he did give me he's name) who gave me the cap, promised to address the issue, as the manager was busy with another client cause i actually wanted to speak to the manager self. I have been servicing with VW at large for over 3yrs(VW East London) and i never had such bad service. I only have two service under VW Table View and that is when i relocated to Cape Town last year. You can check East London and Durban. Never had such. Worse service ever. I just want to install the foglamp which i know has been approved already and that will be that last of me there. And if need be, please contact me and i will give you all the VW service provides i have been with dating back from 2009 when i was still driving a MK1
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