WAKATV robbing clients

So ever since I've taken up Waka, I continuously have problems with them. I make full payment but not all my channels and movies work. i email wakatv and they take more than 5 days to respond and still try to divert from accepting responsibility. Their WhatsApp "helplines" do not respond. WAKATV is in total and utter BREACH OF CONTRACT and they continuously divert saying their technicians are working on the problem..... I have had this problem for months on end, and I keep getting the same ******* excuse.