Unfair business practices

I signed a motor warranty and service plan with Warranty Solutions in May 2025. When I joined, the consultant informed me that I could service my vehicle at any workshop of my choice and that the company would cover the full cost.

However, on 23 October 2025, I booked my vehicle for a major service at Mercedes-Benz, and the quote was R13,638.00. Warranty Solutions only authorised R6,475.00, which led me to cancel the booking and look for a cheaper option.

I then received a quote from Bosch for R7,436.31, but Warranty Solutions authorised only R4,206.20. I am not satisfied with these partial authorisations, as they do not align with what was promised to me at the time of signing the contract.

Due to this misleading information and the inconvenience caused, I would like to request a refund of all payments made from May 2025 to September 2025 and to cancel my contract with Warranty Solutions.