Watchily
Claimed Business
AI Review Summary
Based on recent customer reviews, Watchily receives overwhelmingly negative feedback centered on extremely poor after-sales service and unresponsive communication. Customers frequently report defective products, including watches with short battery life, broken components, and items that differ from online advertisements. Refund requests are routinely ignored or denied, and the lack of a contact phone number frustrates many buyers. Returns are met with delays, shifting policies, and eventual silence. While a small number of customers praise fast delivery and product satisfaction, the majority describe a deeply disappointing experience with no meaningful resolution to their complaints.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-75
Recommended: Unlikely
Review Distribution
2|39 Reviews
May '25 - Apr '26
5(18.2%)
4(3%)
3(3%)
2(3%)
1(72.7%)
5(18.2%)
4(3%)
3(3%)
2(3%)
1(72.7%)
Frequently Asked Questions About Watchily
Based on recent customer reviews, Watchily receives overwhelmingly negative feedback centered on extremely poor after-sales service and unresponsive communication. Customers frequently report defective products, including watches with short battery life, broken components, and items that differ from online advertisements. Refund requests are routinely ignored or denied, and the lack of a contact phone number frustrates many buyers. Returns are met with delays, shifting policies, and eventual silence. While a small number of customers praise fast delivery and product satisfaction, the majority describe a deeply disappointing experience with no meaningful resolution to their complaints.
Watchily has a TrustIndex of 0 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. Hellopeter has tracked Watchily across 561 total reviews. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCG
Celestine G
1 reviews | Active since Jan 2020
11 Mar 2026, 15:35
Disgruntled customer Watchily Smart watches
I returned a watch which my friend ordered for me in early January as a Christmas gift. When I received the order I realized it was the incorrect watch. I contacted the company via email as they have no telephone number. I was told to return the watch at my own expense. Which I did.It was confirmed via email that the company had received the return. The correct watch I wanted was out of stock and as soon as they have it they would send it to me. It's been over 2 months now and back and forth communication via email as well as FB messenger and I still have not received my replacement watch. I am very disheartened as it was a gift paid for by my partner who is continuosly asking me where's the watch. I really need help with this issue
Helpful (0)
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Celestine G
1 reviews | Active since Jan 2020
11 Mar 2026, 15:35
Disgruntled customer Watchily Smart watches
I returned a watch which my friend ordered for me in early January as a Christmas gift. When I received the order I realized it was the incorrect watch. I contacted the company via email as they have no telephone number. I was told to return the watch at my own expense. Which I did.It was confirmed via email that the company had received the return. The correct watch I wanted was out of stock and as soon as they have it they would send it to me. It's been over 2 months now and back and forth communication via email as well as FB messenger and I still have not received my replacement watch. I am very disheartened as it was a gift paid for by my partner who is continuosly asking me where's the watch. I really need help with this issue
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Mornay B
1 reviews | Active since Jan 2020
19 Feb 2026, 17:13
Very Unhappy with Watchily aftersales service !!!
Bought a watch for my mom for her Birthday last May 2025. She gave it back to me in December 2025 saying I must sell it cause the battery doesn't last long and she needs to charge it every second day. I tried charging the watch but battery only lasts 2 days and that's without even using it. Contacted Watchily in January 2026 via email. Only reply I get is that I must put the watch in Power saving mode. Which does the same thing, battery only lasts 2 days. I'm not unhappy with the product but the aftersales service is very bad and still I am sitting with a R1500 watch no one can use. 10 emails sent with still no resolution :(
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Mornay B
1 reviews | Active since Jan 2020
19 Feb 2026, 17:13
Very Unhappy with Watchily aftersales service !!!
Bought a watch for my mom for her Birthday last May 2025. She gave it back to me in December 2025 saying I must sell it cause the battery doesn't last long and she needs to charge it every second day. I tried charging the watch but battery only lasts 2 days and that's without even using it. Contacted Watchily in January 2026 via email. Only reply I get is that I must put the watch in Power saving mode. Which does the same thing, battery only lasts 2 days. I'm not unhappy with the product but the aftersales service is very bad and still I am sitting with a R1500 watch no one can use. 10 emails sent with still no resolution :(
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Johan S
1 reviews | Active since Jan 2020
19 Jan 2026, 16:50
Watchilly incompetence
I ordered a watch from them on the 19th of December 2025, it was in stock when I paid for it. A month later and numerous email to them I stil have not received the watch. I am told to wait or cho9a other one. The others are also out of stock. I asked for a refund and the same generic message comes back that it is out of stock, I must wait or choose a other one. I am not very happy with the service I received from them.
Helpful (0)
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Johan S
1 reviews | Active since Jan 2020
19 Jan 2026, 16:50
Watchilly incompetence
I ordered a watch from them on the 19th of December 2025, it was in stock when I paid for it. A month later and numerous email to them I stil have not received the watch. I am told to wait or cho9a other one. The others are also out of stock. I asked for a refund and the same generic message comes back that it is out of stock, I must wait or choose a other one. I am not very happy with the service I received from them.
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Jeremy K
1 reviews | Active since Jan 2020
15 Jan 2026, 13:49
Watchily, possibly *****ulent website
Don't use them. Just don't. I got the watch - Christmas 2025 present for my wife - not working. Told them (Diara) and sent a video. No contact numbers, just via email. But the fact that they have no contact number should have warned me off. But my wife was wanting one for awhile now. They are doing nothing about it and giving no refund or replacement.
Helpful (0)
|Replies (0)JK
Jeremy K
1 reviews | Active since Jan 2020
15 Jan 2026, 13:49
Watchily, possibly *****ulent website
Don't use them. Just don't. I got the watch - Christmas 2025 present for my wife - not working. Told them (Diara) and sent a video. No contact numbers, just via email. But the fact that they have no contact number should have warned me off. But my wife was wanting one for awhile now. They are doing nothing about it and giving no refund or replacement.
0
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Simone C
1 reviews | Active since Jan 2020
12 Jan 2026, 12:48
Dont but a watch from Watchily!!!!!!
I’m very disappointed with my recent experience. The delivery took far too long, and when the watch finally arrived, it looked nothing like the pictures online. The quality was extremely poor and not what I expected at all. To make matters worse, when I reached out to customer service, I was told that I needed to send the watch from Durban to Sandton at my own cost, just for them to decide whether I’d get a credit. I find this approach to customer service unacceptable. Now, I’m left with a watch that looks cheap and doesn’t offer half of the features advertised. I expected much better!
Helpful (0)
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Simone C
1 reviews | Active since Jan 2020
12 Jan 2026, 12:48
Dont but a watch from Watchily!!!!!!
I’m very disappointed with my recent experience. The delivery took far too long, and when the watch finally arrived, it looked nothing like the pictures online. The quality was extremely poor and not what I expected at all. To make matters worse, when I reached out to customer service, I was told that I needed to send the watch from Durban to Sandton at my own cost, just for them to decide whether I’d get a credit. I find this approach to customer service unacceptable. Now, I’m left with a watch that looks cheap and doesn’t offer half of the features advertised. I expected much better!
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CHANTELLE M
1 reviews | Active since Jan 2020
6 Jan 2026, 08:38
WORSE EXPERIENCE EVER!!!😤😤😤😤
WORSE EXPERIENCE EVER!!! Send over ten emails with no responses. Made the order on the 18th of Dec. And still nothing. Just want a refund! Will never buy something from them again.
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CHANTELLE M
1 reviews | Active since Jan 2020
6 Jan 2026, 08:38
WORSE EXPERIENCE EVER!!!😤😤😤😤
WORSE EXPERIENCE EVER!!! Send over ten emails with no responses. Made the order on the 18th of Dec. And still nothing. Just want a refund! Will never buy something from them again.
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Chris B
1 reviews | Active since Jan 2020
23 Dec 2025, 19:27
Never again
Absolutely the worst customer support i have ever delt with parcel gos missing no one can tell me where and whenever i try get in contact with them they hang up or dont reply to emails i would never use this company for anything again. Im still waiting for my item and its been ages and still no communication on where it is or when it will arrive (if ever)
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Chris B
1 reviews | Active since Jan 2020
23 Dec 2025, 19:27
Never again
Absolutely the worst customer support i have ever delt with parcel gos missing no one can tell me where and whenever i try get in contact with them they hang up or dont reply to emails i would never use this company for anything again. Im still waiting for my item and its been ages and still no communication on where it is or when it will arrive (if ever)
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Uvonny M
1 reviews | Active since Jan 2020
18 Dec 2025, 10:25
Daylight *******
I’m very disappointed with the service. I paid for my order on the 27th of November 2025 and still haven’t received my order. I’ve followed up numerous times on their Facebook page and via email but still no Joy.
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Uvonny M
1 reviews | Active since Jan 2020
18 Dec 2025, 10:25
Daylight *******
I’m very disappointed with the service. I paid for my order on the 27th of November 2025 and still haven’t received my order. I’ve followed up numerous times on their Facebook page and via email but still no Joy.
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