WR
Waterkloof Restaurant
Unclaimed Business
WR
Waterkloof Restaurant
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Debby M
1 reviews | Active since Jan 2020
7 Sept 2015, 09:52
VERY BAD EXPERIENCE OVERALL
My sister had her 40th birthday party at Waterkloof Restaurant. We expected a experience and memories of a lifetime...which we have but not in a good way, actually one of the worst experiences I have every had at a supposedly\" fine dining restaurant. There was only one child in our group of 34 who was 4 years old. During our dinner she fell off her chair and obviously cried
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Debby M
1 reviews | Active since Jan 2020
7 Sept 2015, 09:52
VERY BAD EXPERIENCE OVERALL
My sister had her 40th birthday party at Waterkloof Restaurant. We expected a experience and memories of a lifetime...which we have but not in a good way, actually one of the worst experiences I have every had at a supposedly\" fine dining restaurant. There was only one child in our group of 34 who was 4 years old. During our dinner she fell off her chair and obviously cried
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Replies (0)LE
Lynette E
1 reviews | Active since Jan 2020
7 Sept 2015, 08:20
Poor security/food/attitude/customer engagement
Had my fortieth birthday here 29/08 for a table of 34.The Function & Events Manager was abrasive, rude, and lack of customer engagement we had to deal with was appalling - was also warned that there will be no speeches or clapping - it was a birthday? Birthday gift also went missing from the restaurant (power bank with lightning charger cable, Miglio jewellery and Swarovski earrings) - which wasn't with my guests/cab service or lodge we resided at - as I checked with all of them. The event's manager never even had the decency of returning my call - which she said she would. The chef did call me with inconclusive evidence. I was at least expecting to hear what will be done from an HR perspective. For a 12% service charge, and not hearing the end result - we will definitely not be recommending this restaurant to family/friends/colleagues/foes for that matter. There is a lack of customer care and want to make your special event 'memorable'. The meal was mediocre and lack of atmosphere and warmth you would expect from a upper class eatery. Will definately vote with my feet and make sure no family/friends/colleagues hear about this.
Helpful (0)
|Replies (0)LE
Lynette E
1 reviews | Active since Jan 2020
7 Sept 2015, 08:20
Poor security/food/attitude/customer engagement
Had my fortieth birthday here 29/08 for a table of 34.The Function & Events Manager was abrasive, rude, and lack of customer engagement we had to deal with was appalling - was also warned that there will be no speeches or clapping - it was a birthday? Birthday gift also went missing from the restaurant (power bank with lightning charger cable, Miglio jewellery and Swarovski earrings) - which wasn't with my guests/cab service or lodge we resided at - as I checked with all of them. The event's manager never even had the decency of returning my call - which she said she would. The chef did call me with inconclusive evidence. I was at least expecting to hear what will be done from an HR perspective. For a 12% service charge, and not hearing the end result - we will definitely not be recommending this restaurant to family/friends/colleagues/foes for that matter. There is a lack of customer care and want to make your special event 'memorable'. The meal was mediocre and lack of atmosphere and warmth you would expect from a upper class eatery. Will definately vote with my feet and make sure no family/friends/colleagues hear about this.
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Replies (0)