We Clear Debt
Unclaimed Business
|1.5|14 Reviews (last 12 months)|This business does not respond to reviews
We Clear Debt
Unclaimed Business
|1.5
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, We Clear Debt is facing significant customer trust concerns within its debt review service. Customers consistently mention unsolicited cold calls, alleged POPI Act violations, and accessing of credit reports without clear consent. A recurring theme is poor communication after debit mandates are signed, with clients struggling to reach consultants and reporting unexplained or premature debit orders. Some positive feedback highlights individual consultants such as Craig, who is praised for clear explanations, accessibility, and guiding clients through the process with patience and knowledge.
Performance(last 12 months):
Trustindex Rating
2.4NPS Score
-100Unlikely
TrustIndex
2.4
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSA
DN
De N
1 reviews | Active since Feb 2019
17 Apr 2026, 09:33
This company obtained my personal information somewhere
This company obtained my personal information somewhere without my permission or consent. Kindly note that unless I personally authorised you to possess my personal information, or requested you to contact me, nobody as in nobody should be in possession of my personal information.
Helpful (0)
|Replies (0)DN
De N
1 reviews | Active since Feb 2019
17 Apr 2026, 09:33
This company obtained my personal information somewhere
This company obtained my personal information somewhere without my permission or consent. Kindly note that unless I personally authorised you to possess my personal information, or requested you to contact me, nobody as in nobody should be in possession of my personal information.
0
Replies (0)TM
Thurston M
1 reviews | Active since Jan 2026
20 Jan 2026, 20:09
Craig Rakiep
Craig is always reachable. Explains the whole process well. Gives you time lines as to which stage of the process takes how long. He is kind and knowledgeable. I would recommend any person to work directly with Craig Rakiep.
Helpful (0)
|Replies (0)TM
Thurston M
1 reviews | Active since Jan 2026
20 Jan 2026, 20:09
Craig Rakiep
Craig is always reachable. Explains the whole process well. Gives you time lines as to which stage of the process takes how long. He is kind and knowledgeable. I would recommend any person to work directly with Craig Rakiep.
0
Replies (0)IK
Ilana K
1 reviews | Active since Feb 2019
19 Nov 2025, 15:55
Accesses personal information without full consent
They access your credit report without any prior consent. The lady said she will "access my information on her system" and just simply went ahead without being explicit about what she was doing. They are very misleading. I lost my temper completely - in today's time, someone blatantly just goes ahead and looks at personal information!! Where do they get your contact details? The lady blessed me after wards which was highly unprofessional. Of course I lost my temper but there was no reason to bring in religion. These people are ****mers, I will take this matter further
Helpful (0)
|Replies (0)IK
Ilana K
1 reviews | Active since Feb 2019
19 Nov 2025, 15:55
Accesses personal information without full consent
They access your credit report without any prior consent. The lady said she will "access my information on her system" and just simply went ahead without being explicit about what she was doing. They are very misleading. I lost my temper completely - in today's time, someone blatantly just goes ahead and looks at personal information!! Where do they get your contact details? The lady blessed me after wards which was highly unprofessional. Of course I lost my temper but there was no reason to bring in religion. These people are ****mers, I will take this matter further
0
Replies (0)LM
Lulutho M
1 reviews | Active since Dec 2020
30 Oct 2025, 18:16
****MERS
********S!!! I GOT A CALL TODAY FROM AN AGENT AND TOLD THEM TO CALL ME TOMORROW AS I WAS BUSY. THE ******** THEN PROCEEDED TO SAY THEY WILL CALL ME. AFTER I HUNG UP, I RECEIVED AN SMS STATING THAT I CONSENTED TO A CREDIT REPORT ENQUIRY. WHAT KIND OF ****MERS ARE THESE?????
Helpful (0)
|Replies (0)LM
Lulutho M
1 reviews | Active since Dec 2020
30 Oct 2025, 18:16
****MERS
********S!!! I GOT A CALL TODAY FROM AN AGENT AND TOLD THEM TO CALL ME TOMORROW AS I WAS BUSY. THE ******** THEN PROCEEDED TO SAY THEY WILL CALL ME. AFTER I HUNG UP, I RECEIVED AN SMS STATING THAT I CONSENTED TO A CREDIT REPORT ENQUIRY. WHAT KIND OF ****MERS ARE THESE?????
0
Replies (0)NvdW
Nitascha van der Westhuyzen
1 reviews | Active since Jan 2012
29 Oct 2025, 13:12
*******
They **** about the debit mandate and now i have no money to feed my family
Helpful (0)
|Replies (0)NvdW
Nitascha van der Westhuyzen
1 reviews | Active since Jan 2012
29 Oct 2025, 13:12
*******
They **** about the debit mandate and now i have no money to feed my family
0
Replies (0)NN
Nomatshayina N
1 reviews | Active since Sept 2025
1 Oct 2025, 17:20
Unhappy client
On the 15 September 2025 I gave a mandate to we Clear Debt for debit review I was assisted by a lady called Chaniel, when she presented I was very interested because I thought they were better than the other company I was unhappy with,so the mandate was supposed to go off on the 26 October 2025 but to my surprise it went off on the 26 September 2025 and on that I alerted them that there is a mistake happened the debit order was supposed to go off the next month not this,they said they will come back to me on that Friday (26.09.2025) but they never come back to me,the following day I went to my bank to reverse it and I was told a bank can't do the reverse I must speak to them as they are the only one who can reverse my money, on Monday the 29 September 2025 I called them again and they said they are still waiting for the recordings and they will come back to me again. Today(1 October 2025) I was told that they already distributed the money to the shops I can't get my money back the only thing that they can do they can freeze the debit order for next month which is October then start again in November, I told them I don't want it like that I want my money back and I'm canceling my service with them because the broke my trust.How can I get my money back because I was not helped at all.There is no way you can sign up a mandate on the 15 September 2025 and start on the same month they were supposed to wait and they got the recordings and was confirmed that I asked the lady that is this debit order go off at the end of October 2025 and the lady said yes it will so I feel I was mislead now they don't want to reverse my money back yo my account.
Helpful (0)
|Replies (0)NN
Nomatshayina N
1 reviews | Active since Sept 2025
1 Oct 2025, 17:20
Unhappy client
On the 15 September 2025 I gave a mandate to we Clear Debt for debit review I was assisted by a lady called Chaniel, when she presented I was very interested because I thought they were better than the other company I was unhappy with,so the mandate was supposed to go off on the 26 October 2025 but to my surprise it went off on the 26 September 2025 and on that I alerted them that there is a mistake happened the debit order was supposed to go off the next month not this,they said they will come back to me on that Friday (26.09.2025) but they never come back to me,the following day I went to my bank to reverse it and I was told a bank can't do the reverse I must speak to them as they are the only one who can reverse my money, on Monday the 29 September 2025 I called them again and they said they are still waiting for the recordings and they will come back to me again. Today(1 October 2025) I was told that they already distributed the money to the shops I can't get my money back the only thing that they can do they can freeze the debit order for next month which is October then start again in November, I told them I don't want it like that I want my money back and I'm canceling my service with them because the broke my trust.How can I get my money back because I was not helped at all.There is no way you can sign up a mandate on the 15 September 2025 and start on the same month they were supposed to wait and they got the recordings and was confirmed that I asked the lady that is this debit order go off at the end of October 2025 and the lady said yes it will so I feel I was mislead now they don't want to reverse my money back yo my account.
0
Replies (0)CB