Extremely Slow Claims Process and Poor Payout – Not Recommended

I submitted a claim to Sanlam Gap Cover (via Wellworx / Centriq) on 02 September 2025. On 09 September, I received an email confirming the claim was being processed. It’s now weeks later and I still haven’t received any feedback or update.

Unfortunately, this isn’t the first time I’ve had this issue. I submitted a claim back in July 2025, and it took nearly a month just to be processed and paid out. When they eventually did pay, they covered less than 50% of what was claimed — with no clear explanation.

It’s extremely frustrating to go through this again. The turnaround time is far too long, and the lack of communication just adds to the stress. I expected better service and support from a company that’s supposed to help during medical emergencies.

I would not recommend Sanlam Gap Cover to anyone. The claims process is slow, unreliable, and disappointing.