WL
Wendy Lane
Unclaimed Business
WL
Wendy Lane
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
John K
1 reviews | Active since Jan 2020
8 Mar 2017, 11:32
Slow but Steady
<p>My experience with this company started off with a day or 2 of unanswered calls and whatsapps. Finally the owner got hold of me and my order was placed. The installation was 4 days later than originally stipulated as weather became an issue but once I got my product I was extremely happy. I bought a 2.4/3 doll house which looks absolutely beautiful and my kids love it. Although admin was an issue the workmanship and quality is top notch. Money well spent! </p>
Helpful (0)
|Replies (0)JK
John K
1 reviews | Active since Jan 2020
8 Mar 2017, 11:32
Slow but Steady
<p>My experience with this company started off with a day or 2 of unanswered calls and whatsapps. Finally the owner got hold of me and my order was placed. The installation was 4 days later than originally stipulated as weather became an issue but once I got my product I was extremely happy. I bought a 2.4/3 doll house which looks absolutely beautiful and my kids love it. Although admin was an issue the workmanship and quality is top notch. Money well spent! </p>
0
Replies (0)NN
Nicky N
1 reviews | Active since Jan 2020
6 Feb 2017, 11:29
I WANT YOUR MONEY BUT I CAN`T PROMISE YOU SERVICE
<p>I purchased a dollhouse and dog kennel on the 30th of May 2016 from Wendy Lane in Edenvale. I was asked to please pay a 50% deposit before they will even commence working on the unit. Having a 5 year old that is very excited about this new house I paid the money soonest. Was told that the balance is due once completed, I paid the balance on the 13th of June 2016. Awesome turnaround time for this BRAND NEW UNIT that a client wants. I mail in December 2016 to inform them the floor is pulling away from the back support wall of the dollhouse. I get told they are fully booked and will be closing on the 23rd of December 2016. Lekker, don’t stress you go have your vacation. Warren schedules a team on the 10th of January 2017 @ 09:00 (I`m still waiting for this team). Numerous calls and mails flying back and forth , so sorry and this will be dealt with soonest. Then a team was supposed to be send on the 26th of January 2017 between 14:00 - 15:00 (still waiting for this team as well). Send more pictures to show the gap is getting bigger, no feedback not a phone call not a mail not anything. I have phoned the landline and the cell number but nothing. Before you consider using Wendy Lane please 1st check if they can fit you into their aftercare service. As far as I`m concerned you can come and collect both your units and give me a full cash refund. </p>
Helpful (0)
|Replies (0)NN
Nicky N
1 reviews | Active since Jan 2020
6 Feb 2017, 11:29
I WANT YOUR MONEY BUT I CAN`T PROMISE YOU SERVICE
<p>I purchased a dollhouse and dog kennel on the 30th of May 2016 from Wendy Lane in Edenvale. I was asked to please pay a 50% deposit before they will even commence working on the unit. Having a 5 year old that is very excited about this new house I paid the money soonest. Was told that the balance is due once completed, I paid the balance on the 13th of June 2016. Awesome turnaround time for this BRAND NEW UNIT that a client wants. I mail in December 2016 to inform them the floor is pulling away from the back support wall of the dollhouse. I get told they are fully booked and will be closing on the 23rd of December 2016. Lekker, don’t stress you go have your vacation. Warren schedules a team on the 10th of January 2017 @ 09:00 (I`m still waiting for this team). Numerous calls and mails flying back and forth , so sorry and this will be dealt with soonest. Then a team was supposed to be send on the 26th of January 2017 between 14:00 - 15:00 (still waiting for this team as well). Send more pictures to show the gap is getting bigger, no feedback not a phone call not a mail not anything. I have phoned the landline and the cell number but nothing. Before you consider using Wendy Lane please 1st check if they can fit you into their aftercare service. As far as I`m concerned you can come and collect both your units and give me a full cash refund. </p>
0
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MB
MIRA B
1 reviews | Active since Jan 2020
30 May 2015, 11:25
Disgusting service from this rude company.
Wendy Lane were required to collect an existing dolls house, and deliver it to a new location. Not only were they late for collection, but on arrival to deliver, the workers would not complete the delivery until they had eaten their lunch (at 11:00). I had taken time off work and had made myself available for the 2 1/2 hours I believed would be sufficient. However by the time I had to leave, the house had not even been taken off the truck. On returning home, it was positioned incorrectly. Wendy Lane insisted on charging me to come out again to fix their mistake. When I challenged this, I was treated disgustingly by a rude and arrogant owner who was not shy to insult me and blame me for the situation. He was aggressive, rude and insulting to me. As a consumer, I have never been spoken to with such disrespect by a company.
Helpful (0)
|Replies (0)MB
MIRA B
1 reviews | Active since Jan 2020
30 May 2015, 11:25
Disgusting service from this rude company.
Wendy Lane were required to collect an existing dolls house, and deliver it to a new location. Not only were they late for collection, but on arrival to deliver, the workers would not complete the delivery until they had eaten their lunch (at 11:00). I had taken time off work and had made myself available for the 2 1/2 hours I believed would be sufficient. However by the time I had to leave, the house had not even been taken off the truck. On returning home, it was positioned incorrectly. Wendy Lane insisted on charging me to come out again to fix their mistake. When I challenged this, I was treated disgustingly by a rude and arrogant owner who was not shy to insult me and blame me for the situation. He was aggressive, rude and insulting to me. As a consumer, I have never been spoken to with such disrespect by a company.
0
Replies (0)