WH
Wesfleur Hospital Atlantis
Unclaimed Business
Government & Ombudsman Services|1|1 Reviews (last 12 months)|This business does not respond to reviews
WH
Wesfleur Hospital Atlantis
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Wesfleur Hospital Atlantis
Wesfleur Hospital Atlantis has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Wesfleur Hospital Atlantis across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Cindy T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:09
Conflicting invoices and unresponsive hospital billing Department
⭐☆☆☆☆ I am writing this review with great frustration regarding the accounts department at Wesfleur Hospital. In December 2025, I received two separate invoices for differing amounts — R368.80 (dated 13 December) and R322.50 (dated 31 December). On 16 February 2026, I sent an email to the hospital's accounts department — using the email address printed on their own invoice — requesting clarification on the correct outstanding balance and enquiring about a payment arrangement. I received no response. Shortly thereafter, I received a pink letter of demand dated 10 February 2026, threatening civil prosecution via the magistrate's court and listing with the debiteure gazette — for yet another amount of R123.80, which differs from both previous invoices. I am a willing patient. I have never refused to pay. I simply needed to know the correct amount before making payment. Instead of receiving a straightforward reply to a reasonable email, I was met with silence followed by legal threats. Wesfleur Hospital should honour the communication channels they themselves provide to patients. An unanswered email and conflicting invoices are no basis for a letter of demand. I still await the correct and total amount outstanding so that I can settle this matter.
Helpful (0)
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Cindy T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:09
Conflicting invoices and unresponsive hospital billing Department
⭐☆☆☆☆ I am writing this review with great frustration regarding the accounts department at Wesfleur Hospital. In December 2025, I received two separate invoices for differing amounts — R368.80 (dated 13 December) and R322.50 (dated 31 December). On 16 February 2026, I sent an email to the hospital's accounts department — using the email address printed on their own invoice — requesting clarification on the correct outstanding balance and enquiring about a payment arrangement. I received no response. Shortly thereafter, I received a pink letter of demand dated 10 February 2026, threatening civil prosecution via the magistrate's court and listing with the debiteure gazette — for yet another amount of R123.80, which differs from both previous invoices. I am a willing patient. I have never refused to pay. I simply needed to know the correct amount before making payment. Instead of receiving a straightforward reply to a reasonable email, I was met with silence followed by legal threats. Wesfleur Hospital should honour the communication channels they themselves provide to patients. An unanswered email and conflicting invoices are no basis for a letter of demand. I still await the correct and total amount outstanding so that I can settle this matter.
0
Replies (0)TW
Tyler W
1 reviews | Active since Jan 2020
29 Nov 2022, 10:35
Hospital services
Very sad and disappointing service and experience due to a lack of necessary resources, quality service and poor quality in response time from their emergency ambulance services. All at a great cost
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CR
Christo R
1 reviews | Active since Jan 2020
14 Oct 2020, 13:54
Medico - legal negligence at Wesfleur Hospital Atlantis
This review is about an incident that took place the facility of Wesfleur Hospital Atlantis. My sister was admitted at Wesfleur Hospital on 26/10/2020 after suffering a CVA, she was then put into an a medical induced coma for 24hours. However, she was not put in a bed with rails prevent falling and injury of which subsequently happened in the ER and she fractured her right arm which is the paralyzed side. With that said it will take about 6weeks for the fracture to heal before she can do Physiotherapy. The patient is a high risk patient and was not fully supervised at the time she entered the facility. Furthermore, a meeting was called with the families of the patient by CEO and manager of ER on Friday, 09/10/2020 at Wesfleur hospital to discuss the matter. During the meeting it was discussed that the staff did not follow standard procedure i.e. by notify the family of the patient about the incident and no record of incident report of above incident for 26/10/2020, plus that the hospital will be more cautions in future. The patient is the bread winner of the family and have a brother (me) on University she have to take care off, and due to the negligence of the hospital unable to fulfill her duty. JUSTICE!!!
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Christo R
1 reviews | Active since Jan 2020
14 Oct 2020, 13:54
Medico - legal negligence at Wesfleur Hospital Atlantis
This review is about an incident that took place the facility of Wesfleur Hospital Atlantis. My sister was admitted at Wesfleur Hospital on 26/10/2020 after suffering a CVA, she was then put into an a medical induced coma for 24hours. However, she was not put in a bed with rails prevent falling and injury of which subsequently happened in the ER and she fractured her right arm which is the paralyzed side. With that said it will take about 6weeks for the fracture to heal before she can do Physiotherapy. The patient is a high risk patient and was not fully supervised at the time she entered the facility. Furthermore, a meeting was called with the families of the patient by CEO and manager of ER on Friday, 09/10/2020 at Wesfleur hospital to discuss the matter. During the meeting it was discussed that the staff did not follow standard procedure i.e. by notify the family of the patient about the incident and no record of incident report of above incident for 26/10/2020, plus that the hospital will be more cautions in future. The patient is the bread winner of the family and have a brother (me) on University she have to take care off, and due to the negligence of the hospital unable to fulfill her duty. JUSTICE!!!
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