CT
Cindy T
Active since Jun 2020
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Conflicting invoices and unresponsive hospital billing Department
⭐☆☆☆☆ I am writing this review with great frustration regarding the accounts department at Wesfleur Hospital. In December 2025, I received two separate invoices for differing amounts — R368.80 (dated 13 December) and R322.50 (dated 31 December). On 16 February 2026, I sent an email to the hospital's accounts department — using the email address printed on their own invoice — requesting clarification on the correct outstanding balance and enquiring about a payment arrangement. I received no response. Shortly thereafter, I received a pink letter of demand dated 10 February 2026, threatening civil prosecution via the magistrate's court and listing with the debiteure gazette — for yet another amount of R123.80, which differs from both previous invoices. I am a willing patient. I have never refused to pay. I simply needed to know the correct amount before making payment. Instead of receiving a straightforward reply to a reasonable email, I was met with silence followed by legal threats. Wesfleur Hospital should honour the communication channels they themselves provide to patients. An unanswered email and conflicting invoices are no basis for a letter of demand. I still await the correct and total amount outstanding so that I can settle this matter.
0 replies
9 months ago
Disappointed with Outsurance's Campaign Promises
I’m genuinely disappointed in Outsurance and feel misled by their current TV campaign. They boldly claim they can beat your existing insurance premium—or pay you R500 if they can't. Motivated by the offer, I contacted them on Friday, 11 July 2025, hoping to save money. Instead, I was quoted R800 more than my current premium. The consultant offered me the R500 cash-back voucher and promised to send an SMS with a link to upload my current policy schedule and banking details. As of today—Tuesday, 15 July 2025—I still haven’t received that SMS. Not only did they fail to offer a more competitive quote, but they also haven’t followed through on their campaign promise. This feels like misleading advertising and reflects poorly on the brand’s integrity. Such practices appear to violate consumer rights and potentially the standards upheld by the Advertising Regulatory Board of South Africa. If Outsurance wants to earn consumer trust, they should stand by their word and deliver on the promises they make.
53 replies
9 months ago
POSITIVE REVIEW: LETTER OF GRATITUDE
I want to take a moment to recognize two exceptional women at Pick n Pay Graanendal—Nicole and Jo-Mari—who showed me the kind of kindness and service that goes far beyond what's expected. Recently, I had difficulty using the Scan-to-Pay function on my phone for the first time. Most people might have shrugged and said, "Sorry, I can’t help." But not Jo-Mari. Although she was the cashier on duty, she went out of her way to patiently assist me through the process. Her care and willingness to help truly amazed me. And then came Nicole—who showed an act of humanity that left me speechless. When we couldn't get the payment to go through, Nicole paid for my groceries with her own money. Yes, really. She didn’t have to, no one asked her to, but she did it out of the goodness of her heart. I, of course, returned to the store to repay her—but that moment will stay with me forever. These two didn’t just provide customer service—they made me feel seen, supported, and valued. In a world that often feels rushed and disconnected, Nicole and Jo-Mari reminded me that kindness still exists in the everyday. So thank you, Pick n Pay Graanendal, for having such incredible team members. I’ll be back—not just for the shopping, but because I know I’ll be greeted with the kind of warmth that turns a simple errand into a meaningful experience. With gratitude, A very happy customer Cindy
1 reply
19 months ago
Excellent Service by Patrick Edwards at Riverside Auto
I had an outstanding experience with Patrick Edwards! From the moment I walked into the dealership, he was friendly, professional, and incredibly knowledgeable. He took the time to understand what I was looking for and went above and beyond to ensure I found the perfect car for my needs. Throughout the process, Patrick was patient, never pushy, and made sure I felt comfortable with my decision. The attention to detail and genuine care for customer satisfaction truly set him apart. Even after the sale, he followed up to ensure everything was going well with the car, which I really appreciated. Thank you for the fantastic service!
0 replies
27 months ago
PATHETIC SERVICE
MY COMPLAINT HAS BEEN COMING SINCE OCTOBER 2022 - I HAVE LOGGED MORE THAN ONE COMPLAINT AND SINCE NOVEMBER 2023, I HAVE BEEN TOLD TO LODGE A BILLING COMPLAINT VIA THE RAIN APP, WHICH I HAVE DONE DILIGENTLY UP UNTIL THIS WEEK (JANUARY 2024). STILL, I HAVE NOT BEEN REIMBURSED AND NEITHER HAS ANYONE FROM RAIN MADE CONTACT WITH ME REGARDING AN OVERBILLING PROBLEM I HAVE BEEN EXPERIENCING SINCE 2022!!! INSTEAD, THEY ARE QUICK TO SEND ME PAYMENT REMINDERS THAT MY INTERNET WILL BE SUSPENDED SHOULD I NOT PAY! THIS IS PATHETIC! I HAVE TOLD RAIN ON SEVERAL OCCASIONS THAT THEY CAN GO AND LISTEN TO THE VOICE RECORDING OF WHEN I MIGRATED. HOW CAN A COMPANY TAKE 15 MONTHS TO SORT OUT ONE QUERY??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is 9 February 2024 today and still a query from October 2022 has not been resolved!!!
232 replies
27 months ago
STRATEGINA LOANS - ASHWIN THULSIE - ****MER
WHAT AN INJUSTICE TO INNOCENT, HOPEFUL CLIENTS. NOT JUST ARE YOU PROMISED A GUARANTEED LOAN WITHIN A TIMEFRAME OF 48-HOURS AFTER RECEIVING YOUR ACCEPTANCE OF THE LOAN DOCUMENTS BACK, BUT YOU ARE ****** OF HARD EARNED, AND BORROWED, MONEY FOR WHICH TO PAY STRATEGINA LOANS (AND ASHWIN THULSIE) TO CLEAR YOUR CREDIT REPORT IN ORDER TO OBTAIN THE LOAN. IN MY CASE, I HAD TO PAY R5000 BECAUSE MY CREDIT REPORT AND CREDIT SCORE WERE IN BAD CONDITION. THE MANNER IN WHICH ASHWIN SPOKE, AND THE FACT THAT HE EMAILED HIS ID AND COMPANY DOCUMENTS, GAVE YOU THE COMFORT THAT ITS NOT A ****. JUST TO BE ****MED. HOWEVER, I AM NOT JUST REPORTING THIS ON HELLO PETER. I HAVE ALSO TAKEN THE FIRST STEP TO LAYING A FORMAL ***** CASE AGAINST ASHWIN (WITH THE SAME DOCUMENTS HE SO DILIGENTLY PROVIDED) AT THE SAPS, AS WELL AS APPOINTED A TRACING COMPANY IN ORDER FOR THE POLICE TO CAPTURE HIM. I HAVE, FURTHERMORE, ALSO TAKEN THE FIRST STEP TO REPORT THIS TO THE NATIONAL CREDIT REGULATORY BOARD, AS WELL AS THE COMPANIES & INTELLECTUAL PROPERTY COMMISSION. EVEN IF I GET NOTHING IN RETURN, I WILL GET JUSTICE FOR BEING ****MED WHILE I TOLD ASHWIN THULSIE THAT I HAD TO BORROW THE R5000 AND NEED TO PAY THE PEOPLE WHO SO KINDLY ASSISTED ME, BACK. I WILL NOT LET HIM GET AWAY WITH THIS. MY WORKING SITUATION PUTS ME IN A GOOD POSITION TO GET ALL THE TOOLS I NEED TO HAVE HIM TRACKED AND ARRESTED. AND EVENTHOUG ASHWIN WAS CLEVER ENOUGH TO TELL ALL OF US TO PAY OUR "CREDIT RECORD CLEARANCE FEES" TO OURSELVES VIA E-WALLET AND THEN SEND HIM THE PIN (BECAUSE AS HE TOLD US, HIS PARTNERS ARE HELPING TO CLEAR OUR RECORDS OFF THE BOOKS), I STILL HAVE ALL MY EMAILS AND SMS MESSAGES WHERE I SENT HIM THE PIN NUMBER AND I WILL USE THIS AND ALL OTHER CORRESPONDENCE TO STRENGTHEN MY CLAIM AGAINST HIM AND HIS COMPANY.
0 replies
40 months ago
RAIN SCAMMING PEOPLE WITH THEIR 5G INLIMITED PROMOTION
During the month of October 2022, I migrated from 4G Basic to 5G Basic. A few days thereafter I received an email and sms from RAIN stating that I have been upgraded to 5G unlimited as part of their PROMOTION which runs for 3 months. After 3 months I have the option to continue on the unlimited plan or cancel. NOWHERE IN THE SMS OR EMAIL did RAIN state that the Promotion should be PAID for by the subscriber. However, RAIN has been billing me for their PROMO 5G unlimited (WHICH I DID NOT ASK FOR), since October 2022. I have called in to the customer care number and since 13th December 2022, I have been receiving various messages advising that the matter has been escalated as I queried why I am being billed for something that I did not ask for, as well as why they are charging for a PROMOTION THEY put in place. Today, 30th December 2022, I was once again told by the RAIN customer care consultant that she will make a note that I am being billed for something I did not ask for. I never get to speak to a Supervisor or Manager and the consultant could also not answer my question as to why RAIN charges their subscribers a fee when RAIN implemented the PROMOTION and the subscribers did not ask to be upgraded. How many other subscribers are they scamming out of money for a PROMO THEY IMPLEMENTED? Instead of paying R529 per month for the past three months (for the plan to which I migrated), I have been billed R739 per month. For a single mother, the difference of R210 is a lot (x3 months). RAIN has not reimbursed me for the overcharging on their part, and neither has a manager contacted me to rectify the situation. I am totally disgusted with the service, especially since I have been a RAIN subscriber for some time and never had any issues. RAIN pretends that it is running a promo but doesn't advise the clients that they will be billed for a promo. THIS IS TOTALLY UNACCEPTABLE AND I WILL NOT LEAVE THE MATTER HERE UNTIL THE SITUATION IS RESOLVED. RAIN IS SCAMMING INNOCENT PEOPLE FROM HARD-EARNED MONEY, MONEY THAT COULD HAVE COVERED OTHER FINANCIAL OBLIGATIONS.
1366 replies
71 months ago
Pathetic Service - RAM Couriers
I ordered a package with a service provide on 25 May 2020 and Ram Hand-to-Hand Couriers were provided as the delivery service provider. Upon clearly instructing the company that the parcel has to be delivered on a Monday, Tuesday or Thursday, I received an sms on Saturday, 6 June 2020 advising that my parcel is out for delivery. I called their office on Monday, 8 June 2020 (after sending 3 emails to their customer service email address as per their website and telecommunication), to be told that my parcel will definitely be scheduled for Tuesday, 9 June 2020. As per voice note on the Ram landline, it clearly state that you should send an email as they are extremely busy and that staff will get back within the hour, this never happened. When I was told I will receive my parcel on 9 June 2020, I received a message saying that my email query has now been closed and that delivery has been scheduled for 9 June 2020. This information was also given on the RAM website when using my tracking number. On Tuesday, 9 June 2020, I received a call from their office to confirm my work address for delivery (just after 8am). By 15h30 I still havent receive my parcel, sent another email, called a few times and was on hold for some time, just to be told that the Cape Town branch cannot dispatch any parcels at present. I informed the lady that I received an sms on 8 June stating that my parcel will be delivered on 9 June; upon which she said she will transfer me to the Cape Town service manager. I was put on hold for another while and eventually had to hang up, as I could not hold any longer. Pathetic service.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)