Dissapointed by Westwood insurance

I am extremely frustrated with the ongoing delays in processing my third-party claim with Westwood Insurance. The incident occurred in December 2024, and despite repeated follow-ups, I have not received any meaningful updates.

The third party involved has confirmed that they paid the excess, but Westwood has stalled the claim process with no clear explanation. Initially, I was advised not to claim with my own insurance and assured that Westwood would handle the matter directly. Additionally, I was instructed to get two separate quotations for the repairs, which I did, but nothing has progressed since then.

My attempts to get in touch with their claims department have been met with silence, and it's now been several months without resolution. I am deeply disappointed with their lack of communication and the unnecessary delays. If this issue isn't resolved soon, I will be forced to escalate the matter to the Insurance Ombudsman and the National Consumer Commission.

I strongly urge others to be cautious when dealing with this company, as their service has been unprofessional and unresponsive.