Excellent Service and support from Westwood Insurance Brokers

On Sunday 6th April 2025 I was involved in a car accident of which I sustained head injuries. I was rushed to hospital for treatment, with that said the Tuesday just after my accident and after reporting the accident to my insurance brokers (Westwood Insurance Brokers) I received a call from Kerissa Pillay.

Firstly the care and assistance I received from Kerissa Pillay during the call was heart warm. She took the time to ask how I was and doing after the accident, I informed her that I had head injuries and currently suffering from headaches. Kerissa further asked if she could assist by forwarding the claim form to my fiancé and could assist by helping my fiancé complete the form. I informed Kerissa that it is OK and that I will complete the claim form once back at home.

After completing the claim form and forwarding this back, I have only received consistent feedback and world class treatment from Kerissa with feedbback every step of the process on where the claim status was. The assessor was appointed with in 48hours of the claim and the car has been assessed and towed to a reputable repairer. Still during this time I received consistent feedback and follow-up emails and calls from Kerissa while the car is being assessed by the repairer.

I thus want to thank Kerissa Pillay from Westwood Insurance Brokers for her excellent customer service and support during this time. You are an asset to your company and the insurance industry with commendable performance and support.

Keep it up, we need you!

Regards Cameron Theron