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Wetnose
Unclaimed Business
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Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Chane H
1 reviews | Active since Jan 2020
14 Nov 2022, 05:45
Wetnose doesn't care
I recently found a dog that was going to be put down because his owners couldn't care for him anymore. Being an animal lover, I couldn't let this happen and I intervened. I took the dog into my care temporarily while trying to find a new home for him. I have never rehomed a pet so I didn't know how to go about it, therefore I contacted the people at Wetnose to ask for assistance. I was truly heartbroken and disappointed at the outcome of my "conversation" with them. I explained the situation and said that I understand shelters are always full, and that I am willing to foster the dog until I can find him a new home. I was willing to make donations and do whatever was required of me. I took him to my vet and had his dental and physical health checked, had him dewormed, treated for ticks and fleas, and innoculated. All I needed from the people at Wetnose was help in finding him a home. After my whole story, the only thing that was said to me was "Sorry, we are busy. We can't help you." And the phone was promptly put down in my ear. These are people who claim to love animals and to have their best interests at heart... and they care so little about a dog in need that they are completely unwilling to even direct me to a rehoming shelter that could be able to help. I am so disappointed in Wetnose, and it breaks my heart that the people who are supposed to be giving a voice to animals who don't have a voice of their own, are so completely uncaring. We desparately need shelters and rehoming agencies in this country that actually care about animals, because Wetnose sure doesn't.
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Chane H
1 reviews | Active since Jan 2020
14 Nov 2022, 05:45
Wetnose doesn't care
I recently found a dog that was going to be put down because his owners couldn't care for him anymore. Being an animal lover, I couldn't let this happen and I intervened. I took the dog into my care temporarily while trying to find a new home for him. I have never rehomed a pet so I didn't know how to go about it, therefore I contacted the people at Wetnose to ask for assistance. I was truly heartbroken and disappointed at the outcome of my "conversation" with them. I explained the situation and said that I understand shelters are always full, and that I am willing to foster the dog until I can find him a new home. I was willing to make donations and do whatever was required of me. I took him to my vet and had his dental and physical health checked, had him dewormed, treated for ticks and fleas, and innoculated. All I needed from the people at Wetnose was help in finding him a home. After my whole story, the only thing that was said to me was "Sorry, we are busy. We can't help you." And the phone was promptly put down in my ear. These are people who claim to love animals and to have their best interests at heart... and they care so little about a dog in need that they are completely unwilling to even direct me to a rehoming shelter that could be able to help. I am so disappointed in Wetnose, and it breaks my heart that the people who are supposed to be giving a voice to animals who don't have a voice of their own, are so completely uncaring. We desparately need shelters and rehoming agencies in this country that actually care about animals, because Wetnose sure doesn't.
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Ryan B
1 reviews | Active since Jan 2020
8 May 2021, 09:06
Excellent service
My dog suffered from Cancer. The staff at Wetnose Hatfield treated me, my dog and my family with so much care and love. They were so professional and had excellent service. They were happy to take our phone calls and the vet was more than willing to give advice.
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Ryan B
1 reviews | Active since Jan 2020
8 May 2021, 09:06
Excellent service
My dog suffered from Cancer. The staff at Wetnose Hatfield treated me, my dog and my family with so much care and love. They were so professional and had excellent service. They were happy to take our phone calls and the vet was more than willing to give advice.
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Batel Ben LouLou Shina
1 reviews | Active since Jan 2020
22 Jun 2020, 07:47
Warning to future owners
I hope this serves as a warning for all future first time pet owners - when T+C's are hidden: I adopted a 3 month old puppy on a Saturday, super fast process, filled in paper work and got puppy after quick check up with their vet. I even bought everything I needed (bed, toys, clothes etc) from wet-nose knowing that its going towards charity. On Tuesday 16/06/2020 was a public holiday I woke up to find blood in my puppies stool. A quick google search told me its an emergency and to take puppy to vet. I immediately took out wet-nose instructions to new owners and it says a puppy which is adopted and is sick within first few days will be treated for free by wet-nose. I tried to call wet-nose numerous times with no-one answering. I went online to find emergency number only to find that and I quote "Emergency – Only for life threatening emergency rescues relating to injured animals or animals in abusive or neglectful situations. 082 677 8086 (This emergency line is not for after-hours veterinary care of your own animals, and will be answered by an Inspector and not a Vet. Should you own animal have a medical emergency, please contact our clinic during office hours or contact a 24 hour Veterinary Hospital.)" Since wet-nose was not going to help I phoned a vet in my area and took the puppy into emergency, after a number of test it turns out she has a parasite in her intestines and needs to be on a number of meds. This parasite is highly infectious to other dogs and even children. So both puppy and my kids needed meds. The visit to vet on public holiday and meds for pup only put me back R1556.30. I called wet-nose the following day and was told to email them. There response was very unsatisfactory saying that it was stress that can caused pup to have blood in stool (something my vet says will never happen its either a virus or parasite) they wanted to see list of meds my pup got - probably so they could treat other pups that were with my pup at rescue. Then they wrote "In an emergency (after hours, Sundays and on public holidays) you must use your own veterinarian in your area and the cost will be for your own account." The mere fact that vet wanted to know what meds my puppy was on is an indication that it was not merely stress and is something harmful to other dogs at wet-nose. (Of course I attached the invoice- I do have a heart and want to make sure the rest of the dogs are healthy) I don't know what test their vet does when releasing dogs and I wasn't told if it included full urine/stool/blood works so if they didn't specifically look for this parasite they wouldn't have picked it up by just a general check up. I can just say that it was so quick that I doubt it was an in-depth check. I am more than happy that I adopted my puppy but am not pleased with service provided by wet-nose especially when guaranteed that if dog is sick within first few days of adoption that wet-nose would treat her. Their emergency instructions are pretty clear that there is no vet services when closed. There are no clear instructions on adoption papers what to do in an emergency when office is closed. The onus is on them as a rescue center to correctly prepare and guide dog owners in cases of emergency knowing that you are not open all the time! It is very clear that puppy came with parasite from the rescue center and it should have been their responsibility to treat her or incur the costs of treating that parasite since they did not test for it when she left the rescue. Future owners make sure to ask for a full in depth health check before you adopt a puppy or dog from wet-nose cause if you have the bad luck of dog being sick on weekend or public holiday wet-nose will not come to your rescue.
Helpful (0)
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Batel Ben LouLou Shina
1 reviews | Active since Jan 2020
22 Jun 2020, 07:47
Warning to future owners
I hope this serves as a warning for all future first time pet owners - when T+C's are hidden: I adopted a 3 month old puppy on a Saturday, super fast process, filled in paper work and got puppy after quick check up with their vet. I even bought everything I needed (bed, toys, clothes etc) from wet-nose knowing that its going towards charity. On Tuesday 16/06/2020 was a public holiday I woke up to find blood in my puppies stool. A quick google search told me its an emergency and to take puppy to vet. I immediately took out wet-nose instructions to new owners and it says a puppy which is adopted and is sick within first few days will be treated for free by wet-nose. I tried to call wet-nose numerous times with no-one answering. I went online to find emergency number only to find that and I quote "Emergency – Only for life threatening emergency rescues relating to injured animals or animals in abusive or neglectful situations. 082 677 8086 (This emergency line is not for after-hours veterinary care of your own animals, and will be answered by an Inspector and not a Vet. Should you own animal have a medical emergency, please contact our clinic during office hours or contact a 24 hour Veterinary Hospital.)" Since wet-nose was not going to help I phoned a vet in my area and took the puppy into emergency, after a number of test it turns out she has a parasite in her intestines and needs to be on a number of meds. This parasite is highly infectious to other dogs and even children. So both puppy and my kids needed meds. The visit to vet on public holiday and meds for pup only put me back R1556.30. I called wet-nose the following day and was told to email them. There response was very unsatisfactory saying that it was stress that can caused pup to have blood in stool (something my vet says will never happen its either a virus or parasite) they wanted to see list of meds my pup got - probably so they could treat other pups that were with my pup at rescue. Then they wrote "In an emergency (after hours, Sundays and on public holidays) you must use your own veterinarian in your area and the cost will be for your own account." The mere fact that vet wanted to know what meds my puppy was on is an indication that it was not merely stress and is something harmful to other dogs at wet-nose. (Of course I attached the invoice- I do have a heart and want to make sure the rest of the dogs are healthy) I don't know what test their vet does when releasing dogs and I wasn't told if it included full urine/stool/blood works so if they didn't specifically look for this parasite they wouldn't have picked it up by just a general check up. I can just say that it was so quick that I doubt it was an in-depth check. I am more than happy that I adopted my puppy but am not pleased with service provided by wet-nose especially when guaranteed that if dog is sick within first few days of adoption that wet-nose would treat her. Their emergency instructions are pretty clear that there is no vet services when closed. There are no clear instructions on adoption papers what to do in an emergency when office is closed. The onus is on them as a rescue center to correctly prepare and guide dog owners in cases of emergency knowing that you are not open all the time! It is very clear that puppy came with parasite from the rescue center and it should have been their responsibility to treat her or incur the costs of treating that parasite since they did not test for it when she left the rescue. Future owners make sure to ask for a full in depth health check before you adopt a puppy or dog from wet-nose cause if you have the bad luck of dog being sick on weekend or public holiday wet-nose will not come to your rescue.
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Bianca B
1 reviews | Active since Jan 2020
27 Jun 2016, 05:10
Vet doesn't care
<p> </p> <p>I think you should know about the following. My mom took her cat to Wetnose Rayton for the first time on the 13th of June 2016. She told the vet the cat is not eating and just keeps on sleeping and that she thinks it must be something like diabetes or kidneys. The vet then told her no its not it’s her teeth and gave her antibiotics. A week later on the 21st of June my mom took her cat back still not eating and just sleeping and insisted on help. They cleaned the cats teeth and gave my mom antibiotics again not looking for anything more that could be wrong with the cat. The next day ( 22nd of June) my mom called the vet and told them the cat is still not eating and just sleeping, the receptionist said it’s because of the anesthesia and she should wait another day. In all of this my mom kept on asking to speak to the vet and she refused being too busy and having the receptionist deal with my mom. On the Thursday (23rd of June) my mom called them again because the cat still didn’t eat , the receptionist told her to wait another day and then to bring the cat back on the Friday morning (24th of June). I then told my mom we can’t wait anymore and we took the cat to a vet in Kempton Park. In which when he looked at the cat told us immediately it was her kidneys and confirming this with a kidney test. We had to put the cat down due to too much time being past that the cat didn’t eat. I feel this is very unprofessional and that Wetnose Rayton has someone that does not care about their patients and lacks the education to treat animals. We could have saved our cat by putting her on Urinary SO food and if we had gotten her the correct medication on time. Then when my mom told them we had to put the cat down they didn’t even care to say sorry for their negligence . I thought this was a centre caring for animals and not ****ing them. </p> <p> </p> <p>This disgusts me and really truly hurts to have lost our pet due to a vet not knowing what she was doing. </p> <p> </p>
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Bianca B
1 reviews | Active since Jan 2020
27 Jun 2016, 05:10
Vet doesn't care
<p> </p> <p>I think you should know about the following. My mom took her cat to Wetnose Rayton for the first time on the 13th of June 2016. She told the vet the cat is not eating and just keeps on sleeping and that she thinks it must be something like diabetes or kidneys. The vet then told her no its not it’s her teeth and gave her antibiotics. A week later on the 21st of June my mom took her cat back still not eating and just sleeping and insisted on help. They cleaned the cats teeth and gave my mom antibiotics again not looking for anything more that could be wrong with the cat. The next day ( 22nd of June) my mom called the vet and told them the cat is still not eating and just sleeping, the receptionist said it’s because of the anesthesia and she should wait another day. In all of this my mom kept on asking to speak to the vet and she refused being too busy and having the receptionist deal with my mom. On the Thursday (23rd of June) my mom called them again because the cat still didn’t eat , the receptionist told her to wait another day and then to bring the cat back on the Friday morning (24th of June). I then told my mom we can’t wait anymore and we took the cat to a vet in Kempton Park. In which when he looked at the cat told us immediately it was her kidneys and confirming this with a kidney test. We had to put the cat down due to too much time being past that the cat didn’t eat. I feel this is very unprofessional and that Wetnose Rayton has someone that does not care about their patients and lacks the education to treat animals. We could have saved our cat by putting her on Urinary SO food and if we had gotten her the correct medication on time. Then when my mom told them we had to put the cat down they didn’t even care to say sorry for their negligence . I thought this was a centre caring for animals and not ****ing them. </p> <p> </p> <p>This disgusts me and really truly hurts to have lost our pet due to a vet not knowing what she was doing. </p> <p> </p>
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