Think Twice Before Buying from WikiDeals – No Response When Problems Arise

I am extremely disappointed with WikiDeals’ lack of customer service and failure to resolve a refund matter.

I purchased a spa voucher through WikiDeals on 12 December, and the booking was confirmed for 12 January at 10:00, specifically for my birthday. On 9 January, just three days before the appointment, I was contacted by the spa and informed that they would be closed on the day of my booking and therefore could not honour the confirmed appointment.

This short-notice cancellation forced me to make alternative birthday arrangements at additional cost. I do not wish to reschedule the treatment, nor am I in a financial position to do so.

Despite multiple emails to WikiDeals, I have received no response, no guidance, no update, and no effort to resolve the issue. This is unacceptable for a platform that positions itself as a trusted intermediary between customers and service providers.

I also attempted to engage via their customer care Facebook link, which contains very little information, no clear support process, and appears highly unprofessional. This raises serious concerns about accountability, as it almost feels as though WikiDeals does not meaningfully exist as a customer-facing business, but rather as a middleman collecting payments with no visible support structure when issues arise.

I am simply requesting a full refund for a service that was cancelled through no fault of my own. The complete lack of communication from WikiDeals has been frustrating and disappointing.

I would strongly caution others to think twice before purchasing vouchers through WikiDeals if issues arise, as customer support appears non-existent once payment has been made.