WIKIDEALS not a good deal anymore

I bought a couple massage voucher with Mood Beauty. Tried to make an appointment with Mood, no one answers the phone at all. Eventually made the appointment online. Then a few days before the appointment date, I recieve a message that the appointment has been cancelled. No call no reason just CXD. Now I am trying to exchange my voucher to another business who understand customer service and cannot get hold of WIKIDEALS. What type of operation is this. I mailed WIKI 4 x with the new voucher details that I would like to exchange it for still no response.