Terrible Service

If you thinking of booking here for your wedding. Do your research well.

The venues here are so beautiful and aesthetically appealing. It's really breathtaking and that's what sold us in getting the venue.

But once we made the deposit that's when things started going downhill.

With this venue you are not allowed to bring in an external catering and decor company which is totally understandable and if you had to bring in your own DJ, be prepared to pay an extra R2000 fee.

Everything from here had a price tag which we didn't mind but the price tag was unreasonable.

They were only giving us 1x 2l cool drink which only feeds 8 people and we have 10 guests sitting on a table. What should thee other 2 guests drink???. So we asked if they could bring our own and pay a ****age fee which we were told no then we asked if they could put two and Samantha ***ner) had said we would have to pay. Which was not a problem. Which then we were told it would be R40 for 1x 2l cool drink.

Which I was shocked as we had 20 tables to add on too.

This is just the tip of the ice burg of what my husband and I went through, we had numerous issues along the way that wouldn't even fit here.

On my wedding day, I was assured that my wedding venue would be setted up by 8:15 which wasn't. My mum arrived and the tables with all of sweets, pens, souvenirs, pamphlets, waters etc was not set as yet on all tables. And the two tables that they did set was setted wrong. Which by the way we did have a mock set up done prior to the wedding and it was written down.

Still after all of this. Two table in the back still did not have pens and fans setted for them. I requested for all my personalized water to be iced as it was going to be hot. That was not done.

We requested for ice. And we were told that they didn't have ice. But they do have a restaurant on the premises which does have ice. A plan could have been made but wasn't. My family had to go out and buy ice to assist our guests that was feeling hot.

I even asked them to open up the venue early to air out so it could be cooler. Again, that was not done.

And again. This is my personal experience and I wish this upon no other bride to experience.

They truly made my planning of my wedding a horrible one.

P. S... Thank you to Crystal and Dillion for all yourlls help and assistance. As you guys understand clients way more than the actual owner.

While I do understand that this is someone's business and rules are put in place for a reason but it doesn't mean you don't have to have any empathy towards people. As we didnt get the venue for free. We paid for it.