WI
Wispernet Internet Service Provider
Verified Business
WI
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Craig W
1 reviews | Active since Jan 2020
1 Jan 2026, 08:42
******* Company
******* Company. The body corporate at De Bakke Terrace must be investigated for trying to force income into their pockets by forcing residents to use their services. No other ISP is allowed to enter and we are left with 10mb/s internet for 5G prices in 2025. The management/owner lives in this very complex. This is *******ion and this company must be dealt with. Potentially contemplating legal action.
Helpful (0)
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Craig W
1 reviews | Active since Jan 2020
1 Jan 2026, 08:42
******* Company
******* Company. The body corporate at De Bakke Terrace must be investigated for trying to force income into their pockets by forcing residents to use their services. No other ISP is allowed to enter and we are left with 10mb/s internet for 5G prices in 2025. The management/owner lives in this very complex. This is *******ion and this company must be dealt with. Potentially contemplating legal action.
0
Replies (0)VH
Veranise H
1 reviews | Active since Jan 2020
3 Sept 2025, 13:57
Terrible Employer
Wispernet - Head Office George Fact: I was employed at Wispernet but shortly after starting there, were regularly questioned and watched on CCTV. Sales improved, more customers came and no customer complaints. Fact: A personal attack was launched by a member of the town, including contacting Wispernet management. Fact: The slanderous accusations were believed and Wispernet started to victimize me. Example - Placing coverage map or relevant information of the company on the walls for customers, which I was told to do, was used to accuse me of wrongdoing. Fact: MD and Manager walked into the branch office unexpectedly and blatantly **** that the branch was closing, I had to leave. I was put under pressure to sign a Agreement to Leave voluntarily & Non-disclosure document. Fact: I refused to sign as it contained clauses the I may nót go to the CCMA, on social media or make a case against them. Fact: The MD came at me in a threatening manner, stopping short of physically attacking me. Fact: They chased my out of the branch asif I was trash. Fact: No Verbal and or Written Warnings were ever give. Fact: I reported them to CCMA Case WECT8667-25 Fact: I have the Agreement to Leave and Non-disclosure document, which they emailed me after the incident, i. e. Proof of the ******** document, wanting me still to sign it. Fact: Thén I received an email from them with a long list of accusations and demanding I attend a Hearing. Fact: I responded that I was chased away, therefore I am no longer their employee. Fact: To date the case has not been heard, but CCMA representatives have been in touch with both parties. Fact: Photographic proof of their notice on the door that they are closed Temporarily and subsequent notice of operation hours.   
Helpful (0)
|Replies (0)VH
Veranise H
1 reviews | Active since Jan 2020
3 Sept 2025, 13:57
Terrible Employer
Wispernet - Head Office George Fact: I was employed at Wispernet but shortly after starting there, were regularly questioned and watched on CCTV. Sales improved, more customers came and no customer complaints. Fact: A personal attack was launched by a member of the town, including contacting Wispernet management. Fact: The slanderous accusations were believed and Wispernet started to victimize me. Example - Placing coverage map or relevant information of the company on the walls for customers, which I was told to do, was used to accuse me of wrongdoing. Fact: MD and Manager walked into the branch office unexpectedly and blatantly **** that the branch was closing, I had to leave. I was put under pressure to sign a Agreement to Leave voluntarily & Non-disclosure document. Fact: I refused to sign as it contained clauses the I may nót go to the CCMA, on social media or make a case against them. Fact: The MD came at me in a threatening manner, stopping short of physically attacking me. Fact: They chased my out of the branch asif I was trash. Fact: No Verbal and or Written Warnings were ever give. Fact: I reported them to CCMA Case WECT8667-25 Fact: I have the Agreement to Leave and Non-disclosure document, which they emailed me after the incident, i. e. Proof of the ******** document, wanting me still to sign it. Fact: Thén I received an email from them with a long list of accusations and demanding I attend a Hearing. Fact: I responded that I was chased away, therefore I am no longer their employee. Fact: To date the case has not been heard, but CCMA representatives have been in touch with both parties. Fact: Photographic proof of their notice on the door that they are closed Temporarily and subsequent notice of operation hours.   
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Replies (0)PV
DW
Dennis W
1 reviews | Active since Jan 2020
17 Dec 2024, 12:14
Wispernet cant provide what they where contracted to provide.
The company staff are rude. The company was supposed to lay fibre cable agter Telkom left Albertinia and cut thier ADSL service. They never did this. All that happened was a whole lot of lies told to myself that I eill get a fibre line in place of an adsl line. This never happened. Staff can't even provide dish to tower internet to my property in the middle of town. Staff have so little knowledge of signals dont even understand what a "repeater" is.
Helpful (0)
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Dennis W
1 reviews | Active since Jan 2020
17 Dec 2024, 12:14
Wispernet cant provide what they where contracted to provide.
The company staff are rude. The company was supposed to lay fibre cable agter Telkom left Albertinia and cut thier ADSL service. They never did this. All that happened was a whole lot of lies told to myself that I eill get a fibre line in place of an adsl line. This never happened. Staff can't even provide dish to tower internet to my property in the middle of town. Staff have so little knowledge of signals dont even understand what a "repeater" is.
0
Replies (0)DW
Dennis W
1 reviews | Active since Jan 2020
17 Dec 2024, 11:17
**** company. **** Wispernet
**** ****. Lying and and abusive. They where supposed to take over from Telkom in the Albertinia area. They never lay any cables. Staff are there only to bully public. Cant provide any internet.
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Christall W
1 reviews | Active since Jan 2020
2 Sept 2024, 09:11
The worst ISP.
I would never recommend them purely for lack of communication, lack of transparency, exorbitant internet fees and utter disregard to any emergency. No people skills and I am convinced that they profile customers according to race, geographical location and wealth standing. If you are non white, not affluent and live in a rural area you will not be a priority and will be treated as such. Their internet speed is slow and you will not be able to find work online or remotely as their fastest line will cost you beyond 1200r and it will still not be above 50mbps. Please do not use them if you are non white because they simply do not give a damn irregardless how you explain your disposition. I use my internet for job hunting, interviews etc, but apparently, client or not, we are not good enough to be supported in a community already riddled with *******ion and lack of employment. Hence i can confidently say racial and economic profiling at its best. If you are not white, rich and from an affluent area - you wint be important to them, nor matter, because "people from rural areas know nothing and cant do anything and can only drink and do drugs.". So why give a damn to a single non white person struggling to get employed despite the challenges in town? Thanks to whispernet, i lost two great opportunities for employment online. But hey...not that they care. Business is business right?
Helpful (0)
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Christall W
1 reviews | Active since Jan 2020
2 Sept 2024, 09:11
The worst ISP.
I would never recommend them purely for lack of communication, lack of transparency, exorbitant internet fees and utter disregard to any emergency. No people skills and I am convinced that they profile customers according to race, geographical location and wealth standing. If you are non white, not affluent and live in a rural area you will not be a priority and will be treated as such. Their internet speed is slow and you will not be able to find work online or remotely as their fastest line will cost you beyond 1200r and it will still not be above 50mbps. Please do not use them if you are non white because they simply do not give a damn irregardless how you explain your disposition. I use my internet for job hunting, interviews etc, but apparently, client or not, we are not good enough to be supported in a community already riddled with *******ion and lack of employment. Hence i can confidently say racial and economic profiling at its best. If you are not white, rich and from an affluent area - you wint be important to them, nor matter, because "people from rural areas know nothing and cant do anything and can only drink and do drugs.". So why give a damn to a single non white person struggling to get employed despite the challenges in town? Thanks to whispernet, i lost two great opportunities for employment online. But hey...not that they care. Business is business right?
0
Replies (0)BV
Brandon V
1 reviews | Active since Jan 2020
17 Dec 2023, 12:40
Two years of down, slow and out (but there's a bit of sunshine at least).
This is an honest, truthful review, so please take note that Neil has contacted me several times, and provided good, clear and honest feedback about several repeating problems over the last few months. Secondly, there are some very good, skilled and helpful guys in the field teams. There is no need to get nasty or personal, but since Wispernet is not paying attention to problem reports, clients and potential clients should be aware of what to expect. It seems other reviews are good, and thus, they seem to favour some areas over others, possibly due to location/climate/comfort/convenience, etc. My experiences are also based on testing my own connection, routing and using my very long history of working skills in electronics, devops, unix, infosec and software engineering. I might be an idiot, but not a complete one. It might behoove the reader of this review to know that I am not comparing Wispernet against city fibre or large fibre linked connections. My frame of reference would be to compare against Herotel (who did pretty great in the middle of nowhere/matjiesfontein ~1 year) and ViNet who we can not remember any significant downtime for in Tulbagh (~3 years). With that said, this reflects our experience over two+ years, and relates to the same, repeating problem. Unstable, slow internet and plenty of downtimes. Let's exclude personal hardware and CPE, as everyone in this area and on this tower experiences the same issues. I welcome queries to put you into contact with any client in our area to corroborate this. 1. They seem to never reply to our support emails. Neil promised to look ito this, and we will hopefully see improvement. If I could not get hold of a senior member's personal number, I would have no response or communication with them. This is poor. 2. For two years, the same issues occur. Days of slowing down, reporting it, getting feedback along the lines of "restart your router". As one would expect from Eskom, warnings about service decline and interruption is ignored until something happen, then: 3. downtime could last from hours to days, and excuses like rain/access/etc is used. Wrong tower locations, wrong equipment? Or perhaps ifone pays attention to customer problems, the fault could be remedied prior to a massive failure? 4. Often, the support desk is completely unaware of the technical teams. During downtime, support would reply "there is no downtime currently, sir", while a whatsapp to tech staff would yield "yes, we're rlacing XYZ, the whole area is down". Complete divide between departments. 5. Technology improves logarithmically. It would be best for companies to be pro-active with maintenance (not just respond to problems) and plan ahead. Competition will increase, LEO Sat will eventually launch, and multiply. Playing monopoly is recognisable from the outside, and sets apoor playing field. Passionate teams do passionate work... 6. For pete's sake... STOP ONBOARDING new clients when you know your towers and lines are overutilised (admitted by yourselves). Just STOP. Please consider this. Consider that the internet isn't just to play a bit of warcraft, but a life source for many. Downtime in rural areas can cost in excess of R1000 per day to travel to locations with reliable ISPs. There are countless folks in our vicinity who have suffered losses, warnings from employers etc. All of this, bitterness, can be avoided with communication and pro-active action, instead of reactive damage control. Take from this what you will. It's written in a best effort to remain positive, but truthful. Again, thanks to Neil for reaching out, but enough now... communication is a bit better This review will see an update once we have experienced 2 or 3 months of uninterupted, usable service. (my neighbours are 100% offline now, for some reason) Yours truly, written with great lag at 5% of our line speed
Helpful (0)
|Replies (0)BV
Brandon V
1 reviews | Active since Jan 2020
17 Dec 2023, 12:40
Two years of down, slow and out (but there's a bit of sunshine at least).
This is an honest, truthful review, so please take note that Neil has contacted me several times, and provided good, clear and honest feedback about several repeating problems over the last few months. Secondly, there are some very good, skilled and helpful guys in the field teams. There is no need to get nasty or personal, but since Wispernet is not paying attention to problem reports, clients and potential clients should be aware of what to expect. It seems other reviews are good, and thus, they seem to favour some areas over others, possibly due to location/climate/comfort/convenience, etc. My experiences are also based on testing my own connection, routing and using my very long history of working skills in electronics, devops, unix, infosec and software engineering. I might be an idiot, but not a complete one. It might behoove the reader of this review to know that I am not comparing Wispernet against city fibre or large fibre linked connections. My frame of reference would be to compare against Herotel (who did pretty great in the middle of nowhere/matjiesfontein ~1 year) and ViNet who we can not remember any significant downtime for in Tulbagh (~3 years). With that said, this reflects our experience over two+ years, and relates to the same, repeating problem. Unstable, slow internet and plenty of downtimes. Let's exclude personal hardware and CPE, as everyone in this area and on this tower experiences the same issues. I welcome queries to put you into contact with any client in our area to corroborate this. 1. They seem to never reply to our support emails. Neil promised to look ito this, and we will hopefully see improvement. If I could not get hold of a senior member's personal number, I would have no response or communication with them. This is poor. 2. For two years, the same issues occur. Days of slowing down, reporting it, getting feedback along the lines of "restart your router". As one would expect from Eskom, warnings about service decline and interruption is ignored until something happen, then: 3. downtime could last from hours to days, and excuses like rain/access/etc is used. Wrong tower locations, wrong equipment? Or perhaps ifone pays attention to customer problems, the fault could be remedied prior to a massive failure? 4. Often, the support desk is completely unaware of the technical teams. During downtime, support would reply "there is no downtime currently, sir", while a whatsapp to tech staff would yield "yes, we're rlacing XYZ, the whole area is down". Complete divide between departments. 5. Technology improves logarithmically. It would be best for companies to be pro-active with maintenance (not just respond to problems) and plan ahead. Competition will increase, LEO Sat will eventually launch, and multiply. Playing monopoly is recognisable from the outside, and sets apoor playing field. Passionate teams do passionate work... 6. For pete's sake... STOP ONBOARDING new clients when you know your towers and lines are overutilised (admitted by yourselves). Just STOP. Please consider this. Consider that the internet isn't just to play a bit of warcraft, but a life source for many. Downtime in rural areas can cost in excess of R1000 per day to travel to locations with reliable ISPs. There are countless folks in our vicinity who have suffered losses, warnings from employers etc. All of this, bitterness, can be avoided with communication and pro-active action, instead of reactive damage control. Take from this what you will. It's written in a best effort to remain positive, but truthful. Again, thanks to Neil for reaching out, but enough now... communication is a bit better This review will see an update once we have experienced 2 or 3 months of uninterupted, usable service. (my neighbours are 100% offline now, for some reason) Yours truly, written with great lag at 5% of our line speed
0
Replies (0)JC
Jacob C
1 reviews | Active since Jan 2020
20 Oct 2023, 06:28
Utmost gratitude and respect to Wispernet
I am absolutely thrilled to be a long-standing customer of Wispernet! Let me tell you, folks, this company is truly something special. You see, I live in a remote area, far away from the hustle and bustle of the city. And guess who stepped up to the plate to provide internet access to our small, secluded community? That's right, Wispernet! Now, I won't lie to you. There were a few days when we didn't have internet access. But let me tell you, Wispernet didn't leave us hanging. They set up a customer portal that allows us to access our account profiles and log any issues we may have. And let me tell you, that portal is working flawlessly! I am beyond satisfied with the level of service they provide. I want to take a moment to express my sincere gratitude and confidence in Wispernet. This company has shown me time and time again that they are willing to go the extra mile. Their dedication and determination are truly commendable. And let's not forget about their personal interaction with clients. They really take the time to understand our needs and provide fast, efficient solutions. In my opinion, Wispernet is among the leaders of Internet Service providers in the Southern Cape. So, from the bottom of my heart, I want to say a big, heartfelt thank you to Wispernet! You guys rock! Keep up the amazing work and know that you have a customer for life.
Helpful (0)
|Replies (0)JC
Jacob C
1 reviews | Active since Jan 2020
20 Oct 2023, 06:28
Utmost gratitude and respect to Wispernet
I am absolutely thrilled to be a long-standing customer of Wispernet! Let me tell you, folks, this company is truly something special. You see, I live in a remote area, far away from the hustle and bustle of the city. And guess who stepped up to the plate to provide internet access to our small, secluded community? That's right, Wispernet! Now, I won't lie to you. There were a few days when we didn't have internet access. But let me tell you, Wispernet didn't leave us hanging. They set up a customer portal that allows us to access our account profiles and log any issues we may have. And let me tell you, that portal is working flawlessly! I am beyond satisfied with the level of service they provide. I want to take a moment to express my sincere gratitude and confidence in Wispernet. This company has shown me time and time again that they are willing to go the extra mile. Their dedication and determination are truly commendable. And let's not forget about their personal interaction with clients. They really take the time to understand our needs and provide fast, efficient solutions. In my opinion, Wispernet is among the leaders of Internet Service providers in the Southern Cape. So, from the bottom of my heart, I want to say a big, heartfelt thank you to Wispernet! You guys rock! Keep up the amazing work and know that you have a customer for life.
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