Wispernet Internet Service Provider
Verified Business
|1.5|2 Reviews (last 12 months)|Responds in 215h 19m
Wispernet Internet Service Provider
Verified Business
|1.5
2 Reviews (last 12 months)
Responds in 215h 19m
Performance(last 12 months):
Ranked In Internet & Telecoms
#63Reply Time
215h 19mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 215h 19m
Ranking
#63
in Internet & Telecoms
Reply Time
215h 19m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 215h 19m
Review Distribution
1.5|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Alison S
1 reviews | Active since Apr 2026
5 Apr 2026, 15:26
Shocking service
I have been a client of wispernet for 7 years. During those years I have had issues but these were dealt with by polite helpful staff, although frustrating they went overboard to assist. In the last year the service has gone to hell in a hand basket, constant issues, hours on the phone explaining the problems, and little help. It took me more than a month to convince the technicians that there was an issue on their side when I could not access netflix, Microsoft store, booking.com, my banking app on their WiFi but everything worked when using data. I was repeatedly told I was wrong and there is nothing at fault on their side. Eventually someone clicked. To add to this issue the outages have become frequent and for long periods. As soon as the weather is overcast for a day then system goes down. On pointing this out I got spoken to like an idiot by their help desk agent who was rude and arrogant. The service seems to regularly go offline between 10-11 at night and is off until morning. This weekend, we have had outages from 10.30pm to 11.00am following day. Then again from 6 am to 12.30pm the following day. No access to their help desk as it is only manned sporadically on weekends and not after 7pm in the week. For this I pay R1000 a month to them and 3 to 4 hundred rand in data in, due to their failure to provide a stable service. I need to do this as my income is dependant on a secure connection. Shocking service recently and rude staff. I miss the really good guys who used to manage the support desk. Losing them is probably indicative of their shocking service.
Helpful (0)
|Replies (1)AS
Alison S
1 reviews | Active since Apr 2026
5 Apr 2026, 15:26
Shocking service
I have been a client of wispernet for 7 years. During those years I have had issues but these were dealt with by polite helpful staff, although frustrating they went overboard to assist. In the last year the service has gone to hell in a hand basket, constant issues, hours on the phone explaining the problems, and little help. It took me more than a month to convince the technicians that there was an issue on their side when I could not access netflix, Microsoft store, booking.com, my banking app on their WiFi but everything worked when using data. I was repeatedly told I was wrong and there is nothing at fault on their side. Eventually someone clicked. To add to this issue the outages have become frequent and for long periods. As soon as the weather is overcast for a day then system goes down. On pointing this out I got spoken to like an idiot by their help desk agent who was rude and arrogant. The service seems to regularly go offline between 10-11 at night and is off until morning. This weekend, we have had outages from 10.30pm to 11.00am following day. Then again from 6 am to 12.30pm the following day. No access to their help desk as it is only manned sporadically on weekends and not after 7pm in the week. For this I pay R1000 a month to them and 3 to 4 hundred rand in data in, due to their failure to provide a stable service. I need to do this as my income is dependant on a secure connection. Shocking service recently and rude staff. I miss the really good guys who used to manage the support desk. Losing them is probably indicative of their shocking service.
0
Replies (1)wC
wilmer C
1 reviews | Active since Mar 2016
26 Mar 2026, 12:13
Wispernet
<div>Very poor service delivery. Wifi almost never work never signal. You can call them they don't reply. Send emails to ask them to assist with problem but no one comes back to you. I have emails and messages to support my claim. You Can't watch anything. I pay R479 every mouth for a 7meg line and can't watch anything, I canceled my wifi with them and will never recommend anyone to use them. So don't give me the excuses of sorry for the inconvenience, that's the oldest story. And the best part is when you cancel with them you don't get the mouth cancel period. 5 days then they turn it off.</div>
Helpful (0)
|Replies (1)wC
wilmer C
1 reviews | Active since Mar 2016
26 Mar 2026, 12:13
Wispernet
<div>Very poor service delivery. Wifi almost never work never signal. You can call them they don't reply. Send emails to ask them to assist with problem but no one comes back to you. I have emails and messages to support my claim. You Can't watch anything. I pay R479 every mouth for a 7meg line and can't watch anything, I canceled my wifi with them and will never recommend anyone to use them. So don't give me the excuses of sorry for the inconvenience, that's the oldest story. And the best part is when you cancel with them you don't get the mouth cancel period. 5 days then they turn it off.</div>
0
Replies (1)