JC
Jacob C
Active since Dec 2018
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
Bring back Postal Service
Negative: Not Professional, Not Responsive. We have ordered items from Cape Town on the 10th December 2024, completed the waybill information complete with the delivery address. Today is already the 16th of January 2025 and to-date we did not receive our order. Upon inquiry, we've learned that the courier had the wrong address indicated, which was not caused by us, and even communicating this shortfall via email to the courier company, they still did not manage to deliver. This is truly unprofessional and customer service is the worst that exists, even in South Africa, which actually says allot!
0 replies
17 months ago
Negative review of Discovery Insure
I am writing to express my confusion and dissatisfaction with Discovery Insure regarding a recent claim I submitted. I have a comprehensive vehicle and home insurance package with Discovery Insure, which I pay for monthly. Recently, I damaged the left side rearview mirror of my vehicle. After investigating the cost of the replacement part, I found that it exceeded the necessary excess payment required for a claim. Upon registering my claim, I was instructed to take my vehicle to a reputable panel beater for an assessment and quotation. The panel beater provided a quotation, which was then sent to Discovery Insure. However, my claim was rejected because Discovery Insure’s assessor estimated that the repairs could be done for half the cost quoted by the panel beater. They claimed they could source the parts for half the price I had found, which led to the rejection of my claim on the grounds that the repair cost was less than the excess payment required. I have contacted multiple part suppliers in my area, and all have quoted similar prices to what I initially found. Despite this, Discovery Insure insists on their lower estimate, which I find to be unfair and misleading. I was under the impression that having my vehicle insured would mean I could rely on my insurance company for support in case of damage. Instead, it seems they are using any loophole, even unfair scenarios, to avoid assisting with the repairs. Not only is this situation unfair, but it also leaves me driving without a left-hand mirror, which is hazardous and makes my vehicle unsafe to drive. I am extremely disappointed with Discovery Insure’s handling of my claim and their lack of support in this matter. Even the phone number provided in the email correspondence is connecting to a different insurance company which had no background or any reference information to my claim. Please note that this review is a final resort since email correspondence and phone calls are all rep**** negatively.
284 replies
23 months ago
Unsuccessful ISP communication process
After recently relocating to our new unit in George, Western Cape, I came across an adverti*****t for FROGFOOT offering Fiber internet connection installation services for our complex. Intrigued by the opportunity to supply our internet connection, I promptly created an online user profile on their website, providing all necessary registration details and personal information. I was impressed by the user-friendly interface of the website, which not only allowed me to input the address for installation but also presented a variety of internet service providers and packages to choose from. After careful consideration, I opted for a promotional package offered by AFRIHOST SP (PTY) LTD and eagerly awaited the installation, which was estimated to take place within 2-4 weeks. To my disappointment, upon following up on my application, I discovered that it had been terminated without any prior notification. Undeterred, I submitted a new application on the 7th of May, this time selecting Supersonic FTTX (PTY) LTD as my preferred ISP. However, after a week of waiting, my application status remained stagnant on the Frogfoot website, labeled as a PREORDER. Frustrated by the lack of progress, I attempted to contact Frogfoot directly to inquire about upgrading my status to Scheduled for installation. Unfortunately, I was met with vague responses and no clear resolution. As a result, I have decided to seek out an ISP of my choice to arrange for Fiber installation, as I have lost confidence in Frogfoot's ability to deliver on their promises. In conclusion, I do not recommend utilizing Frogfoot for Fiber internet installation services, despite the professional appearance of their website. It is essential for companies to communicate effectively with their customers and follow through on commitments to maintain trust and satisfaction.
53 replies
24 months ago
Satisfied with service rendered
I have initiated a claim for home appliance which was approved and processed. The initial claim process started of slow with only acknowledgements from Discovery and confirmations of my claim being registered, 2 days after submitting the claim. Another 4 days passed by before it was confirmed that the assessor would come out within 24 to 72hours, and from here on the process sped up. The assessor visited my home 8 days after submitting the claim, after which it was finally processed, approved and authorized for replacement. Mail was sent to me informing me initially that no excess was due and then a second update mail was received suddenly indicating that now an excess is required. On the 9th day, the service provider contacted me with documents to be signed and arranged for delivery of the item. This was my first experience claiming anything from Home Insurance and am pleased that the process went smoothly and without too much hassles. Thank you Nonqoba Ndawonde for your support and assistance during this procedure, and for making it a "painless" experience.
53 replies
29 months ago
Delivery dates are not honoured
Stargas is in some way the South African distributor of ALFA FIORNI, an Italian Pizza oven and peripheral company, who in turn offers there product for sale in South Africa. After purchasing items from the online platform of ALFA FIORNI, who did not indicate that items are out of stock, I did not get my items delivered as per the company's terms and conditions indicated. I followed up with a very helpful Whatsapp link provided on the ALFA website, and the owner explained that some items were not available, nevertheless, the marketing person will contact us for delivery dates. This is where STARGAS comes into action. The salesman called us and informed us that some items are on backorder but delivery should happen within that week that we spoke. Another 2 weeks passed and again I had to chase the delivery of ordered items through ALFA FIORNI. For the second time the same sales person called me immediately after, explaining that the items did not yet arrive and still could not be dispatched, but the anticipated date is now Friday, November 17. This date also now passed without delivery and hence the reason for this bad review. In each of my conversations with the salesman I was quite clear to say that I am flexible to receive the items, but due to the extreme costs involved, I just wanted surety and clarity of the exact delivery date instead of having to start questioning and second-guessing my own choosing to purchase these items online.
73 replies
30 months ago
Utmost gratitude and respect to Wispernet
I am absolutely thrilled to be a long-standing customer of Wispernet! Let me tell you, folks, this company is truly something special. You see, I live in a remote area, far away from the hustle and bustle of the city. And guess who stepped up to the plate to provide internet access to our small, secluded community? That's right, Wispernet! Now, I won't lie to you. There were a few days when we didn't have internet access. But let me tell you, Wispernet didn't leave us hanging. They set up a customer portal that allows us to access our account profiles and log any issues we may have. And let me tell you, that portal is working flawlessly! I am beyond satisfied with the level of service they provide. I want to take a moment to express my sincere gratitude and confidence in Wispernet. This company has shown me time and time again that they are willing to go the extra mile. Their dedication and determination are truly commendable. And let's not forget about their personal interaction with clients. They really take the time to understand our needs and provide fast, efficient solutions. In my opinion, Wispernet is among the leaders of Internet Service providers in the Southern Cape. So, from the bottom of my heart, I want to say a big, heartfelt thank you to Wispernet! You guys rock! Keep up the amazing work and know that you have a customer for life.
131 replies
30 months ago
1-OCT-2023 What roadside assistance??
I am utterly appalled by the abysmal support and service I received from Outsurance, and I feel compelled to share my harrowing experience. As a loyal customer with a comprehensive vehicle and home insurance package, I naturally expected to receive top-notch roadside assistance in case of emergencies. However, when my rented Baggage Trailer suffered axle failure during my trip in a remote and desolate road, I was met with a shocking response from the Outsurance support desk. To my disbelief, their reply was a cold and heartless, "Sorry, but the trailer is not insured with us, and we cannot provide assistance." While I understand that the recovery of the trailer may not be covered, the fact that absolutely no assistance could be provided is simply incomprehensible. I am a valued client in dire need, yet Outsurance chose to prioritize technicalities over a personal connection, turning what should have been a helpful and supportive experience into a soulless business transaction. Even a simple act of arranging a recovery team registered with Outsurance, which I was more than willing to cover the expenses for myself, was denied. Instead, I was left to frantically search and call various companies, on a Sunday afternoon, causing unnecessary frustration and aggravation. This level of disregard and lack of empathy is truly disheartening, and it has shattered any positive perception I once had of Outsurance as a reliable provider of roadside assistance. In light of this abysmal treatment, I am now on a mission to spread my disappointment far and wide across all available platforms. I refuse to let this egregious display of negligence go unnoticed. I want others to be aware of the sheer incompetence and lack of compassion exhibited by Outsurance, so that they may avoid the same distressing ordeal that I have endured. In conclusion, I extend my sincerest gratitude to Outsurance for absolutely nothing. Your failure to provide even the most basic level of assistance has left me deeply disillusioned and determined to warn others about the woeful inadequacy of your roadside assistance services.
393 replies
40 months ago
Cell C support team provides no solution to my problem
I've been a Contract subscriber to Cell C for over 20 years. Recently I could not use my paid-for WiFi calling option which I am hugely dependent on. After waiting more than 3 months raising the issue and visiting the support branch, sending emails and making calls, I was still not able to get a fix to my WiFi-Calling problems by the Cell C support crew. I felt so frustrated and disappointed - even more so when the provider promised excellent customer service and support but didn't deliver. I hope they can up their game and provide better customer service because it is a huge factor in choosing the mobile service provider that one goes with. I am even considering porting all my Contracts to a different provider.
132 replies
63 months ago
Unprofessional conduct and contract breach
I have had a negative experience dealing with this Property agency, Especially concerning Tammy ****, our contact person related to the rental of a 2 bedroom apartment unit in Burgundy Estate, Cape Town. During the COVID-19 lockdown period of 2020, I did not miss one payment, as per the agreed contract, and unfortunately had one late payment in September '20; however, I owed this agency R 0. At the end of the lease agreement, during the exit inspection, we have left the unit clean and personally spent time ensuring a perfect handover, with issues remaining issues as pointed out during occupancy of this unit. However, Just Property somehow managed to not only squeeze out an odd R 2000 from our deposit due to "Maintenance" requirements but did not manage to comply with the contractual return of the deposit, 7 days after exit inspection. Until today, 3 weeks later, I still did not have my shrunken deposit returned and my last message received from the agent was that they "...made a mistake and have sent my deposit to the LAND LORD's account..." instead of refunding me. Not only am I disappointed in the breach of contract but also the poor professional performance and treatment received. I will not be recommending this agency due to my own negative personal experience.
0 replies
90 months ago
Non existing customer service online
I have made use of the online ordering system. This system is setup very professionally and works as expected. I have ordered some items, made payment, which included delivery costs (rather expensive). The system indicated that my order was successful and that payment has been received. Delivery date was indicated to be 2 days after placement of the order. This is now 2 days after indicated delivery date and still my items were not delivered yet. The "contact us" option was used to make contact with the business, which are very generic with no direct numbers or e-mail addresses to specific stores. I have received no feedback from this method of contact and even the phone number that I called is not being answered. I have opted to do business with this large chain/franchise and hoped to receive acceptable service, however, the customer service for online business is still non existing and therefore I am disappointed and wary to continue doing business with them online. it seems that the system grew too big too fast and online customer service pays the price!
525 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)