BV
Brandon V
Active since Jan 2018
14
Reviews
0
Industries
Reviews
14 reviews17 months ago
A Rural Customer’s FastWay Experience
As a resident of a rural area, I am acutely aware of the challenges associated with delivering packages to remote locations. Despite this, I have consistently experienced satisfactory service from other courier companies who manage to deliver almost daily, with only minor delays. Unfortunately, my experiences with FastWay have been markedly different. To begin with, I would like to commend the FastWay courier drivers I have interacted with over the phone for their friendliness and helpfulness. However, this positive aspect is overshadowed by a series of systemic issues that I have repeatedly encountered. Every single time FastWay has been used by Temu to deliver a package to me, the experience has been fraught with issues. The tracking information provided by FastWay is consistently unreliable, often indicating that packages are erroneously sent to entirely incorrect distribution depots in different cities. This mishandling results in extensive delays, with packages arriving days or even weeks late. When they finally reach me, the condition of the packages is often compromised, likely due to the excessive handling and time spent in transit. This pattern of inefficiency and unreliability is exclusive to FastWay, as no other courier service has exhibited these issues in my experience. FastWay’s persistent failure is not only inconvenient for customers like myself but also detrimental to Temu’s reputation. I implore Temu to reconsider their partnership with FastWay, as such associations necessitate discounts and damage control to maintain customer satisfaction. In the spirit of constructive feedback, I write this review with respect but also with honesty. While I anticipate no response from FastWay, I hope this feedback serves as a catalyst for positive change.
56 replies
18 months ago
Incessant war dialling and marketing calls
I am already client of your medical aid. Please stop with the incessant calling. Firstly, your tech stack is ridiculously broken. When I eventually try to pick up, to tell you what I think of your around the clock calls, your diallers hang up in our ears (also commented as such by TrueCaller users). Secondly, you are invading my privacy, my time, my rest by harassing me on my personal line; seemingly ignoring my DM opt out. Please leave people alone. If they want something, especially (fear, uncer*****y,doubt based products} insurance and life insurance, they will ask for it. If this continues, I will walk away from the medical aid as well. If you wear your company badge with such disrespect, I want to have no part of it. 0313960281
106 replies
28 months ago
SSK Riversdal - Lekker Useful.
During my journey into smallholding, homesteading and farming, I have had the pleasure and displeasure to work with most of the "co-ops" (why are these still called co-ops, if it's just retail shops now??). It's definitely with pleasure that I can say thank you to Mario and friends at SSK, Riversdal for helpful service. I can not wrong Agrimark, or Klein Karoo Ko-op, but it's rare to actually get a friendly smile and helpful service these days from most of the others. Need something that is not available, or never was? They helped. Good selection, nice people and ample stock (and parking). Thanks. Keep it up. In a world of dwindling respect and appreciation for the customer/supplier relationship (neither of which can operate without the other), this stands out. Thanks :-)
0 replies
28 months ago
Two years of down, slow and out (but there's a bit of sunshine at least).
This is an honest, truthful review, so please take note that Neil has contacted me several times, and provided good, clear and honest feedback about several repeating problems over the last few months. Secondly, there are some very good, skilled and helpful guys in the field teams. There is no need to get nasty or personal, but since Wispernet is not paying attention to problem reports, clients and potential clients should be aware of what to expect. It seems other reviews are good, and thus, they seem to favour some areas over others, possibly due to location/climate/comfort/convenience, etc. My experiences are also based on testing my own connection, routing and using my very long history of working skills in electronics, devops, unix, infosec and software engineering. I might be an idiot, but not a complete one. It might behoove the reader of this review to know that I am not comparing Wispernet against city fibre or large fibre linked connections. My frame of reference would be to compare against Herotel (who did pretty great in the middle of nowhere/matjiesfontein ~1 year) and ViNet who we can not remember any significant downtime for in Tulbagh (~3 years). With that said, this reflects our experience over two+ years, and relates to the same, repeating problem. Unstable, slow internet and plenty of downtimes. Let's exclude personal hardware and CPE, as everyone in this area and on this tower experiences the same issues. I welcome queries to put you into contact with any client in our area to corroborate this. 1. They seem to never reply to our support emails. Neil promised to look ito this, and we will hopefully see improvement. If I could not get hold of a senior member's personal number, I would have no response or communication with them. This is poor. 2. For two years, the same issues occur. Days of slowing down, reporting it, getting feedback along the lines of "restart your router". As one would expect from Eskom, warnings about service decline and interruption is ignored until something happen, then: 3. downtime could last from hours to days, and excuses like rain/access/etc is used. Wrong tower locations, wrong equipment? Or perhaps ifone pays attention to customer problems, the fault could be remedied prior to a massive failure? 4. Often, the support desk is completely unaware of the technical teams. During downtime, support would reply "there is no downtime currently, sir", while a whatsapp to tech staff would yield "yes, we're rlacing XYZ, the whole area is down". Complete divide between departments. 5. Technology improves logarithmically. It would be best for companies to be pro-active with maintenance (not just respond to problems) and plan ahead. Competition will increase, LEO Sat will eventually launch, and multiply. Playing monopoly is recognisable from the outside, and sets apoor playing field. Passionate teams do passionate work... 6. For pete's sake... STOP ONBOARDING new clients when you know your towers and lines are overutilised (admitted by yourselves). Just STOP. Please consider this. Consider that the internet isn't just to play a bit of warcraft, but a life source for many. Downtime in rural areas can cost in excess of R1000 per day to travel to locations with reliable ISPs. There are countless folks in our vicinity who have suffered losses, warnings from employers etc. All of this, bitterness, can be avoided with communication and pro-active action, instead of reactive damage control. Take from this what you will. It's written in a best effort to remain positive, but truthful. Again, thanks to Neil for reaching out, but enough now... communication is a bit better This review will see an update once we have experienced 2 or 3 months of uninterupted, usable service. (my neighbours are 100% offline now, for some reason) Yours truly, written with great lag at 5% of our line speed
0 replies
30 months ago
Poor software, Poor Service, Insulting
Poor treatment of users, ads are incorrectly, wrong flagged to be against policies and just deleted (not marked as inactive) thus meaning we have to sit with people who DON'T get it, in support, for the n'th hour... then REDO the ad from scratch. All that Gumtree does is say "sorry...." but they keep deleting the ads, and cannot seem to fathom that either the system or persons in control of validating ad policies needs a lot of development... Support poor, Search Poor, Mobile App poor and slow to type on, Users with years of good track records and ads treated like *******. I reckon that's why we are going back to the old marketplace sites and paper printed posters at the local agri shop...
0 replies
79 months ago
FNB Simply paying themselves back whenever they like
As insane as it sounds, I have always defended "my bank" FNB. As of late, I realise the service levels and "innovation" that was pioneering FNB is waning. This however, is where I draw the line. When a personal loan agreement was signed for "The 1st of every month", I expect FNB to honor this. They dubiously, criminally STEAL money from me everytime I have a deposit incoming. Today, final straw: I make available funds for my weekends fuel and transport, and for my wife's birthday. FNB immediately jumps in and takes it, not only crippling my ability to provide a birthday dinner for my wife tonight, but also making it impossible to buy fuel to commute home. This is piracy, and this sort of operation means I will just be changing banks to another, probably equally dubious bank - and eventually stop using all the "electronic" means and features that make them rich. Well done FNB, you alienated a once-fan.
105 replies
79 months ago
Spam, Rude, Unproffesional
DirectAxis not only has extremely unprofessional and rude service, but they now use private people to spam with no means of unsubscription and contravention of several clauses of the law. They don't care, won't stop and I think if anyone considers getting a loan for them, this sort of practice spells bad news. Using non-existent, ****fed and private emails to send spam is extremely dubious.
525 replies
89 months ago
Jean Meyer of Snowflake - Money taken and then disappears
We chose Jean Meyer of Snowflake air conditioning after my family used him a few days before. Sadly, my family only reported his fraudulent business manner to us after we paid him. After forcing us to pay R7k for an aircon unit (his excuse was that stock was limited) he never showed up. 3 Months have gone past, and I have full record of WhatsApp conversations with him, where I was extremely accomodating and friendly, allowing him delays to pay it back. He had lie after lie about sick children, etc - after which I realised I am dealing with a typical scam artist. The better part of me allowed him 50% refund on the money he stole from me, to which he agreed. After many more messages, he had tonnes of excuses and eventually stopped replying. I have come across a list of people who are still looking for him, with the same problem, including companies where he actually showed up and installed broken or incorrect equipment to secure funds. We are now building a list of people to make a mass action case against him, and I invite anyone who have been robbed of money to join in. It is very, very bad that in these times, people think it OK to steal money from others. For the record, I took 7k off a credit card, and am now paying interest on some guys bad habits. Be wary. Do your homework, no matter what service this man pretends to be offering.
0 replies
90 months ago
Hosting Downtime Still an Issue
I am in the process of painstakingly moving all my domains and services from Afrihost because an issue that has haunted me for one and a half years, is still present. I have had five (possibly more) domains hosted with them for a long time, and currently three remain. Out of these three, which are all on different host machines, downtimes occur every few hours, and last between 3 and 40 minutes (as reported by my uptime monitor service). The issues vary between database timeouts (obviously causing HTTP 500's) and complete host downtime (connection timeout to the site). I have had numerous, too many to count, support tickets about this. Responses seem to be coming from remote callcentres in countries where agents are not properly trained technically or grammatically. Some of the responses I have received, are along the non-verbatim lines of: 1. This is NORMAL for shared hosting, if you don't like it, get a dedicated server (R99 packages vs R1000). [a complete server for 3 domains?? ] 2. We know about the issue, it will be resolved [never is] 3. We will be monitoring the issue, and if it occurs again, let us know. [I have let them many times, and it keeps happening] 4. We are not responsible for other clients sharing the host [blaming other clients for running rogue/expensive scripts] In the end, the support experience is frustrating and unprofessional and very much lining up with the usual south african experience of companies not really wanting money. Whenever an agent SEEM to make progress, the ticket is hijacked by a third party agent, who cannot be bothered to read and understand the history, and just rambles on randomly. As for why their systems are so unstable and continuously down, I think this is why people have the saying "penny wise, pound foolish". Moving to the big H so far, much better. Harsh, I know, but this is what it is. Frustrating, broken, confusing and money-wasting experience for me.
0 replies
94 months ago
Canal Walk As Usual
Review of this mall, ignoring the continuously broken parking payment and boom-gate machines, simply based on the response of Info Desk clerk. Our question: Are there any craft shops? Info Desk Clerk Response: No, they usually cannot pay their rent. We responded: Pity, it would be nice for variety to have some craft shops Info Desk Clerk Response: We don't care about what people want, or think, as long as tenants pay their rent. Nice one :)
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (14.285714285714286%)
3 Star
1 (7.142857142857143%)
2 Star
3 (21.428571428571427%)
1 Star
8 (57.142857142857146%)