Wok n roll aggressive manager

Disappointing Experience with Manager Beven

I'm writing to share my disappointing experience at Wok n Roll Sandton. We had a great dinner, but the service after paying our bill was unacceptable. Manager Beven claimed one of the payments didn't go through, despite proof of payment. He became aggressive and rude, harassing us with demands to pay again or sit In the restaurant till the system is working again. When we refused, he called security on us. The head of security, Themba, intervened. He logged an incident report and exchange personal details.

The next morning, Beven called to apologize, saying the waiter had billed the payment to a different table. However, his apology seemed insincere as he called his behaviour “a little rude”.

The incident was distressing, we were embarrassed in the restaurant, we felt belittled and disrespected. I hope you'll take steps to address Beven's behavior and ensure customers are treated with respect.

*Details:*

- Date: [Date] - Time: 20:50 - Bill: R1032 (inclusive of tip) - Manager: Beven

I hope this review will help bring about necessary changes.