Workers life *****ulent policy

I noticed on my salary advice that an amount of R199 is being debited by workers life and I contacted them as I did not have any policy with workers life.I spoke to one of their consultants on the 24 November 2025,she adviced me to write a letter of cancellation and refund,I did that and sent it to them as she also confirmed I don’t have a policy with them and doesn’t understand how it happened.I call them almost everyday but no solution as this is *****.I don’t know where to get answers now and how to stop this debit order and get my money back from Workers life.