WR
World Remit
Unclaimed Business
WR
World Remit
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About World Remit
World Remit has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked World Remit across 170 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Spha N
1 reviews | Active since Jan 2020
2 Jan 2026, 10:56
Extremely disappointing and alarming experience.
Extremely disappointing and alarming experience. WorldRemit advertises fast and reliable transfers, but my experience has been the opposite. Transactions are cancelled without clear reason, and even though money is deducted from my bank account, they claim they never received the funds. Customer support is slow and unhelpful, offering no accountability. This kind of behavior feels *****ulent and is honestly no different from theft when money is taken with no service provided. I would strongly warn others to be very careful using WorldRemit.
Helpful (0)
|Replies (0)SN
Spha N
1 reviews | Active since Jan 2020
2 Jan 2026, 10:56
Extremely disappointing and alarming experience.
Extremely disappointing and alarming experience. WorldRemit advertises fast and reliable transfers, but my experience has been the opposite. Transactions are cancelled without clear reason, and even though money is deducted from my bank account, they claim they never received the funds. Customer support is slow and unhelpful, offering no accountability. This kind of behavior feels *****ulent and is honestly no different from theft when money is taken with no service provided. I would strongly warn others to be very careful using WorldRemit.
0
Replies (0)JK
Juliet K
1 reviews | Active since Jan 2020
30 Nov 2025, 16:47
******* charge on card, bad service
I recently used World Remit to send money to my mother out of the country where I reside and the transaction failed. Had to send a friend to do the transaction for me. To my surprise I was contacted by World Remit a few weeks later telling me that even though the transaction said ‘failed’ money had gone out to my recipient and they will deduct the money from card. This was untrue and there was no record of this transaction on my World Remit transaction log. I tried to call them before they took money but was stuck with a useless robot that does not understand a thing. When they finally deducted money I managed to chat to an agent who just cut me off after pretending I was not responding to the conversation. I requested a chat again and the next agent insisted that money went out but could not provide the reference number for that transaction. I reached out again and the next agent did the same thing, insisted money went out but could not provide the delivery ref number. He then said they would contact me in 48 hours. It’s been 96 hours and no one contacted me. Luckily I got my bank to reverse the transaction. I felt financially abused. Please if anyone is to use World Renit please use virtual cards as they have dynamic CVV numbers. Or rather, use other reliable service providers
Helpful (0)
|Replies (0)JK
Juliet K
1 reviews | Active since Jan 2020
30 Nov 2025, 16:47
******* charge on card, bad service
I recently used World Remit to send money to my mother out of the country where I reside and the transaction failed. Had to send a friend to do the transaction for me. To my surprise I was contacted by World Remit a few weeks later telling me that even though the transaction said ‘failed’ money had gone out to my recipient and they will deduct the money from card. This was untrue and there was no record of this transaction on my World Remit transaction log. I tried to call them before they took money but was stuck with a useless robot that does not understand a thing. When they finally deducted money I managed to chat to an agent who just cut me off after pretending I was not responding to the conversation. I requested a chat again and the next agent insisted that money went out but could not provide the reference number for that transaction. I reached out again and the next agent did the same thing, insisted money went out but could not provide the delivery ref number. He then said they would contact me in 48 hours. It’s been 96 hours and no one contacted me. Luckily I got my bank to reverse the transaction. I felt financially abused. Please if anyone is to use World Renit please use virtual cards as they have dynamic CVV numbers. Or rather, use other reliable service providers
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Nov 2025, 09:59
******* DO NOT USE
Ever since world remit changed to paystack I have been having issues with them the latest is so upsetting that it has left me in a very bad situation. I did a transfer and it was delayed and just hanging world remit said it was the recipients bank but I used a different app and the transfer went through. Then I requested a refund of the funds and they actioned the refund. I followed up and was advised that the refund has been done I need to wait. I waited and followed up again a few days later with my bank and world remit. At this point world remit requested a refund receipt to be sent to me, which is when they realised that the refund failed and they need to do a manual refund. This is the worst service I received. 1 out of nearly 20 transactions was successful in 3 months!!!! I have to have my refund today I urgently need the funds!!!!! The transaction number is 433742715 and my case number is 01424097
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Nov 2025, 09:59
******* DO NOT USE
Ever since world remit changed to paystack I have been having issues with them the latest is so upsetting that it has left me in a very bad situation. I did a transfer and it was delayed and just hanging world remit said it was the recipients bank but I used a different app and the transfer went through. Then I requested a refund of the funds and they actioned the refund. I followed up and was advised that the refund has been done I need to wait. I waited and followed up again a few days later with my bank and world remit. At this point world remit requested a refund receipt to be sent to me, which is when they realised that the refund failed and they need to do a manual refund. This is the worst service I received. 1 out of nearly 20 transactions was successful in 3 months!!!! I have to have my refund today I urgently need the funds!!!!! The transaction number is 433742715 and my case number is 01424097
0
Replies (0)GM
Gawie M
1 reviews | Active since Jan 2020
26 Oct 2025, 07:52
Pathetic Service by World Remit
Transfer delayed and the *********** live agents give conflicting reasons. World Remit became such an unreliable transfer platform and to reach the customer care line is impossible. Pathetic service, never had an issue with MoneyGram or Western Union. I mailed the complaints e-mail several times but NO response.
Helpful (0)
|Replies (0)GM
Gawie M
1 reviews | Active since Jan 2020
26 Oct 2025, 07:52
Pathetic Service by World Remit
Transfer delayed and the *********** live agents give conflicting reasons. World Remit became such an unreliable transfer platform and to reach the customer care line is impossible. Pathetic service, never had an issue with MoneyGram or Western Union. I mailed the complaints e-mail several times but NO response.
0
Replies (0)JK
GM
Gawie M
1 reviews | Active since Jan 2020
14 Aug 2025, 23:41
Extremely poor systems
World Remit has ongoing issues with their Visa Card payment option, for a company that offers critical transfer services it is pathetic that they cannot solve the ongoing issue, dragging on for weeks now. Loyal customers are now forced to use alternative online international transfer options. Poor communication from World Remit re the issue and no due date in sight when the issue would be resolved
Helpful (0)
|Replies (0)GM
Gawie M
1 reviews | Active since Jan 2020
14 Aug 2025, 23:41
Extremely poor systems
World Remit has ongoing issues with their Visa Card payment option, for a company that offers critical transfer services it is pathetic that they cannot solve the ongoing issue, dragging on for weeks now. Loyal customers are now forced to use alternative online international transfer options. Poor communication from World Remit re the issue and no due date in sight when the issue would be resolved
0
Replies (0)RW
Rob W
1 reviews | Active since Jan 2020
4 Aug 2025, 09:28
Lousy service wasting my time and money
Has always worked fine. Now transactions just hang and then cancel for no good reason. South African help phone number rings and cuts off..tried many times. Online chat is a joke. They asked me to wait for THIRTY to FORTY minutes to talk to an operator. My inputs and operation were done correctly. Transfer just HANGS and after a long period, cancels!
Helpful (0)
|Replies (0)RW
Rob W
1 reviews | Active since Jan 2020
4 Aug 2025, 09:28
Lousy service wasting my time and money
Has always worked fine. Now transactions just hang and then cancel for no good reason. South African help phone number rings and cuts off..tried many times. Online chat is a joke. They asked me to wait for THIRTY to FORTY minutes to talk to an operator. My inputs and operation were done correctly. Transfer just HANGS and after a long period, cancels!
0
Replies (0)GM
Gawie M
1 reviews | Active since Jan 2020
30 Jun 2025, 14:57
Poor service
No transfer has been created, after 54 hours and I keep on getting conflicting feedback from World Remit. I do not know of they use a 3rd party now to execute payments but the agent said they get various complaint. I rather use a reputable and trusted platform like MoneyGram, lately I have too much issues with WR and NO e-mail complaint address, or support e-mail
Helpful (0)
|Replies (0)GM
Gawie M
1 reviews | Active since Jan 2020
30 Jun 2025, 14:57
Poor service
No transfer has been created, after 54 hours and I keep on getting conflicting feedback from World Remit. I do not know of they use a 3rd party now to execute payments but the agent said they get various complaint. I rather use a reputable and trusted platform like MoneyGram, lately I have too much issues with WR and NO e-mail complaint address, or support e-mail
0
Replies (0)