XS
X SOLAR
Unclaimed Business
XS
X SOLAR
Unclaimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, X Solar receives strong praise for competitive pricing, well-packaged deliveries, and knowledgeable staff who help customers select the right products for their needs. Positive experiences highlight smooth ordering, timely delivery, and responsive support. However, a notable portion of customers report serious issues with communication breakdowns, unfulfilled promises regarding waybill updates, and delays in resolving returns and refunds. Delivery of incorrect or damaged items, combined with a lack of proactive follow-up, has left some customers deeply frustrated with the after-sales experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
66
Recommended: Very Likely
Review Distribution
3.1|15 Reviews
Jun '25 - May '26
5(60%)
4(0%)
3(0%)
2(0%)
1(40%)
5(60%)
4(0%)
3(0%)
2(0%)
1(40%)
Frequently Asked Questions About X SOLAR
Based on recent customer reviews, X Solar receives strong praise for competitive pricing, well-packaged deliveries, and knowledgeable staff who help customers select the right products for their needs. Positive experiences highlight smooth ordering, timely delivery, and responsive support. However, a notable portion of customers report serious issues with communication breakdowns, unfulfilled promises regarding waybill updates, and delays in resolving returns and refunds. Delivery of incorrect or damaged items, combined with a lack of proactive follow-up, has left some customers deeply frustrated with the after-sales experience.
X SOLAR has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked X SOLAR across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kagiso S
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
Great experience with X Solar
I had a great experience with X Solar. From placing my order to delivery, everything was handled professionally. There was clear communication throughout, and I was kept updated on the progress. Delivery did take a few days, but that was explained upfront and is expected when working with couriers. My product arrived in good condition and exactly as described. Overall, very happy with the service and will definitely use them again.
Helpful (0)
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Kagiso S
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
Great experience with X Solar
I had a great experience with X Solar. From placing my order to delivery, everything was handled professionally. There was clear communication throughout, and I was kept updated on the progress. Delivery did take a few days, but that was explained upfront and is expected when working with couriers. My product arrived in good condition and exactly as described. Overall, very happy with the service and will definitely use them again.
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Replies (0)LN
Lindani N
1 reviews | Active since Jan 2020
5 Mar 2026, 09:08
Happy with the battery and service
I recently bought a car battery from X Solar and the service was good. I was not sure which battery would fit my vehicle but the staff helped me choose the correct one. The order was processed and delivered within a few days. The battery arrived in good condition and was well packaged. After installing it my car started immediately and I have had no problems since. I also messaged them with a small question and they responded and assisted me. Overall I am happy with the product and service from X Solar. I will buy from them again.
Helpful (0)
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Lindani N
1 reviews | Active since Jan 2020
5 Mar 2026, 09:08
Happy with the battery and service
I recently bought a car battery from X Solar and the service was good. I was not sure which battery would fit my vehicle but the staff helped me choose the correct one. The order was processed and delivered within a few days. The battery arrived in good condition and was well packaged. After installing it my car started immediately and I have had no problems since. I also messaged them with a small question and they responded and assisted me. Overall I am happy with the product and service from X Solar. I will buy from them again.
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Replies (0)AP
Andrew P
1 reviews | Active since Jan 2020
5 Mar 2026, 08:29
Great Service and Reliable Delivery from X Solar
I recently purchased a lithium battery from X Solar and had a very positive experience overall. The team was helpful when I had questions about which battery would work best for my inverter setup, and they gave me clear advice before I placed the order. My order was processed quickly and I received updates regarding the shipment. The product arrived well packaged and exactly as described on their website. Installation was straightforward and the battery has been working perfectly so far. One thing I appreciated was that the staff were knowledgeable about solar and backup power systems, which made me feel more confident about my purchase. It’s clear they deal with these products regularly and understand the technical side. Overall I’m happy with my purchase and would definitely consider using X Solar again in the future.
Helpful (0)
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Andrew P
1 reviews | Active since Jan 2020
5 Mar 2026, 08:29
Great Service and Reliable Delivery from X Solar
I recently purchased a lithium battery from X Solar and had a very positive experience overall. The team was helpful when I had questions about which battery would work best for my inverter setup, and they gave me clear advice before I placed the order. My order was processed quickly and I received updates regarding the shipment. The product arrived well packaged and exactly as described on their website. Installation was straightforward and the battery has been working perfectly so far. One thing I appreciated was that the staff were knowledgeable about solar and backup power systems, which made me feel more confident about my purchase. It’s clear they deal with these products regularly and understand the technical side. Overall I’m happy with my purchase and would definitely consider using X Solar again in the future.
0
Replies (0)MS
Mandla S
1 reviews | Active since Jan 2020
4 Mar 2026, 08:31
Zero communication regarding an order,no tracking or feedback
Terrible communication and zero order update, no response on WhatsApp or email....when you call to follow up on your order# no one actually gives you tangible feedback
Helpful (0)
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Mandla S
1 reviews | Active since Jan 2020
4 Mar 2026, 08:31
Zero communication regarding an order,no tracking or feedback
Terrible communication and zero order update, no response on WhatsApp or email....when you call to follow up on your order# no one actually gives you tangible feedback
0
Replies (0)ZJ
Zarrick J
1 reviews | Active since Jan 2020
3 Mar 2026, 13:35
Extremely Slow
I ordered a battery from them . Their website says fast delivery. It has been 2 weeks and nothing . Everytime I contact them , they say it's processing and will ship the next day . Their prices aren't even that much different from other places . I cannot comment on the quality as I haven't received my order yet . Be better than me , just buy from a local store and save yourself the hassle
Helpful (0)
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Zarrick J
1 reviews | Active since Jan 2020
3 Mar 2026, 13:35
Extremely Slow
I ordered a battery from them . Their website says fast delivery. It has been 2 weeks and nothing . Everytime I contact them , they say it's processing and will ship the next day . Their prices aren't even that much different from other places . I cannot comment on the quality as I haven't received my order yet . Be better than me , just buy from a local store and save yourself the hassle
0
Replies (0)CA
Clayton A
1 reviews | Active since Jan 2020
9 Feb 2026, 18:16
Good Service, Competitive Prices and Helpful Support
I recently purchased a car battery from X Solar and had a very positive experience. The pricing was better than what I was quoted locally, the product arrived well packaged and exactly as described. When I initially tried calling, the phone lines were busy, but I sent a WhatsApp message instead and received a response shortly after. The team explained everything clearly and assisted me with my questions before I placed the order, which I appreciated. No issues with the battery so far and definitely good value for money
Helpful (0)
|Replies (0)CA
Clayton A
1 reviews | Active since Jan 2020
9 Feb 2026, 18:16
Good Service, Competitive Prices and Helpful Support
I recently purchased a car battery from X Solar and had a very positive experience. The pricing was better than what I was quoted locally, the product arrived well packaged and exactly as described. When I initially tried calling, the phone lines were busy, but I sent a WhatsApp message instead and received a response shortly after. The team explained everything clearly and assisted me with my questions before I placed the order, which I appreciated. No issues with the battery so far and definitely good value for money
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Replies (0)CS
Charlotte S
1 reviews | Active since Jan 2020
8 Feb 2026, 15:53
Outstanding Service from X solar
I recently bought from X Solar and was happy with the overall experience. Ordering was straightforward and the team assisted me with the right product for my needs without trying to oversell anything. They were easy to get hold of and answered my questions clearly. Delivery took place within the expected timeframe and the item arrived in good condition. What I appreciated most was that they followed through and made sure everything was sorted once the order was completed. Based on my experience, X Solar is a reliable supplier and I would have no problem buying from them again or recommending them to others looking for solar or backup power solutions.
Helpful (0)
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Charlotte S
1 reviews | Active since Jan 2020
8 Feb 2026, 15:53
Outstanding Service from X solar
I recently bought from X Solar and was happy with the overall experience. Ordering was straightforward and the team assisted me with the right product for my needs without trying to oversell anything. They were easy to get hold of and answered my questions clearly. Delivery took place within the expected timeframe and the item arrived in good condition. What I appreciated most was that they followed through and made sure everything was sorted once the order was completed. Based on my experience, X Solar is a reliable supplier and I would have no problem buying from them again or recommending them to others looking for solar or backup power solutions.
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Replies (0)JR
Jo R
1 reviews | Active since Jan 2020
6 Feb 2026, 08:37
Very bad and unprofessional service!
Very bad service and unprofessional. I bought a generator on the 23rd. I received a whatsapp stating delivery will be in 5 - 7 days. Processing the purchase will take 24hrs. Sweet! On the 24 i rep**** on whatsapp and asked for the waybill number, no response on whatsapp. I asked again on the 26, no response. I phoned them on the 27th to ask if the parcel had been sent, I was told yes, Brandon said he would send me the waybill.... he did not send it. On the 29 i asked on whatsapp again and phoned the company to ask for the waybill... Brandon once again said he would send it but failed to do so. Later on the 29 I was informed by the courier that the parcel was damaged and will be replaced by Xsolar. I still have no waybill! On the 30th, I phoned and asked Brandon for an update. I was informed that the parcel is with the courier and on-route. He will ask them to speed up the delivery, to monday, because it is due to the courier’s negligence, that the parcel is delayed. He promised. I also asked again for the waybill which was once again NOT SEND TO ME. The 2nd feb, i phoned the company, Brandon wasn't available, i left him a message to phone me back. HE DIDN'T The 3rd (Tuesday), (9:26) I phoned Brandon to ask for an update. I was told the parcel is on-route and will be delivered on the 4th only. (I explained to him that it's a crisis, I need the generator tonight (3rd) due to power failure in town and my mother is on an oxygen machine.) Can he please ask the courier to speed up the delivery for today, cause the generator is in Joburg which is only 1.5hrs from me. I was told, it's not his problem. I once again asked for the waybill, Brandon said he will send it, i laughed and said, no you will not! I'm going to write a very bad review on Hellopeter and on all social media platforms. 10:01, i received my waybill. I phoned the courier company to ask when they could deliver.. I was then told, that the booking for collection, was JUST BOOKED NOW. 3rd Feb 9:39! Brandon ****, the parcel was never on-roete, i hasn't even left the warehouse. He only booked the parcel after i had to follow up on my parcel, which he promised would be delivered by the 2nd already! I phoned Brandon and asked him why he ****, he got upset, because I'm showing him out on his lie. By this time i was very upset. Cause im having a crises and he is like ‘’ not his problem’’ If i didn't phone on the 3rd, Xsolar would not have sent out my parcel! So funny, he told me that he cannot ship the parcel overnight. so i said to him '' you just placed the order for collection, now on the 3rd, and you are promising me that it will be delivered on the 4th, isn't that overnight? He was quiet. In my opinion, it very unprofessional and very bad service! I did received my parcel on the 4th. I will never recommend Xsolar to anyone.
Helpful (0)
|Replies (0)JR
Jo R
1 reviews | Active since Jan 2020
6 Feb 2026, 08:37
Very bad and unprofessional service!
Very bad service and unprofessional. I bought a generator on the 23rd. I received a whatsapp stating delivery will be in 5 - 7 days. Processing the purchase will take 24hrs. Sweet! On the 24 i rep**** on whatsapp and asked for the waybill number, no response on whatsapp. I asked again on the 26, no response. I phoned them on the 27th to ask if the parcel had been sent, I was told yes, Brandon said he would send me the waybill.... he did not send it. On the 29 i asked on whatsapp again and phoned the company to ask for the waybill... Brandon once again said he would send it but failed to do so. Later on the 29 I was informed by the courier that the parcel was damaged and will be replaced by Xsolar. I still have no waybill! On the 30th, I phoned and asked Brandon for an update. I was informed that the parcel is with the courier and on-route. He will ask them to speed up the delivery, to monday, because it is due to the courier’s negligence, that the parcel is delayed. He promised. I also asked again for the waybill which was once again NOT SEND TO ME. The 2nd feb, i phoned the company, Brandon wasn't available, i left him a message to phone me back. HE DIDN'T The 3rd (Tuesday), (9:26) I phoned Brandon to ask for an update. I was told the parcel is on-route and will be delivered on the 4th only. (I explained to him that it's a crisis, I need the generator tonight (3rd) due to power failure in town and my mother is on an oxygen machine.) Can he please ask the courier to speed up the delivery for today, cause the generator is in Joburg which is only 1.5hrs from me. I was told, it's not his problem. I once again asked for the waybill, Brandon said he will send it, i laughed and said, no you will not! I'm going to write a very bad review on Hellopeter and on all social media platforms. 10:01, i received my waybill. I phoned the courier company to ask when they could deliver.. I was then told, that the booking for collection, was JUST BOOKED NOW. 3rd Feb 9:39! Brandon ****, the parcel was never on-roete, i hasn't even left the warehouse. He only booked the parcel after i had to follow up on my parcel, which he promised would be delivered by the 2nd already! I phoned Brandon and asked him why he ****, he got upset, because I'm showing him out on his lie. By this time i was very upset. Cause im having a crises and he is like ‘’ not his problem’’ If i didn't phone on the 3rd, Xsolar would not have sent out my parcel! So funny, he told me that he cannot ship the parcel overnight. so i said to him '' you just placed the order for collection, now on the 3rd, and you are promising me that it will be delivered on the 4th, isn't that overnight? He was quiet. In my opinion, it very unprofessional and very bad service! I did received my parcel on the 4th. I will never recommend Xsolar to anyone.
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