Xero.com
Verified Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
2|8 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Xero.com
Xero.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Xero.com across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJF
Jeanne-Marie Faber
1 reviews | Active since Jan 2020
14 Mar 2026, 12:03
Highly recommended by a Silver Partner Accountant
I use Xero daily to manage my clients' finances, and it is easily the most user-friendly and powerful cloud accounting solution on the market. The automation features save my firm hours of manual entry, allowing us to focus on high-level advisory work. The support is top-notch, and the constant innovation keeps us ahead of the curve. If you’re a business owner or a fellow accountant, Xero is the gold standard.
Helpful (0)
|Replies (0)JF
Jeanne-Marie Faber
1 reviews | Active since Jan 2020
14 Mar 2026, 12:03
Highly recommended by a Silver Partner Accountant
I use Xero daily to manage my clients' finances, and it is easily the most user-friendly and powerful cloud accounting solution on the market. The automation features save my firm hours of manual entry, allowing us to focus on high-level advisory work. The support is top-notch, and the constant innovation keeps us ahead of the curve. If you’re a business owner or a fellow accountant, Xero is the gold standard.
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Replies (0)A
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Ruaan E
1 reviews | Active since Jan 2020
4 Dec 2025, 05:52
Expensive, bad customer service option
The worst, most expensive experience of my life. They bill you even after you cancel your contract, and customer service doesn't exist. They should not do business in South Africa. Let's use local
Helpful (0)
|Replies (0)RE
Ruaan E
1 reviews | Active since Jan 2020
4 Dec 2025, 05:52
Expensive, bad customer service option
The worst, most expensive experience of my life. They bill you even after you cancel your contract, and customer service doesn't exist. They should not do business in South Africa. Let's use local
0
Replies (0)MS
Manus S
1 reviews | Active since Jan 2020
20 Oct 2025, 07:50
No support - Very limited functionality
No support to get hold of. Even trying to get to a point of raising an issue, you have to navigate an entire maze of redirecting and once you do get to a point of being able to raise an issue, they simply close your ticket without any response or comment or anything. Login issues seem to be frequent. Bank feeds seem to have many issues and for anybody that is actually delivering a service or selling stock items, DO NOT USE IT. You CANNOT bulk update pricing and it is missing all of the basic features required for running a business efficiently. You are much better off going with a service like Sage or Quickbooks. Even Omni is better. Also, for any of the missing features, they have had "suggestions" and "updates" for those features in the pipeline for over 5 years if you go check the history, so they have no interest in actually adding those functions, in spite of having so much integration into other services. So don't be fooled into somebody selling you Xero and telling you that they are working on those features and they will be added soon. You are buying a headache if you are a propper business.
Helpful (0)
|Replies (0)MS
Manus S
1 reviews | Active since Jan 2020
20 Oct 2025, 07:50
No support - Very limited functionality
No support to get hold of. Even trying to get to a point of raising an issue, you have to navigate an entire maze of redirecting and once you do get to a point of being able to raise an issue, they simply close your ticket without any response or comment or anything. Login issues seem to be frequent. Bank feeds seem to have many issues and for anybody that is actually delivering a service or selling stock items, DO NOT USE IT. You CANNOT bulk update pricing and it is missing all of the basic features required for running a business efficiently. You are much better off going with a service like Sage or Quickbooks. Even Omni is better. Also, for any of the missing features, they have had "suggestions" and "updates" for those features in the pipeline for over 5 years if you go check the history, so they have no interest in actually adding those functions, in spite of having so much integration into other services. So don't be fooled into somebody selling you Xero and telling you that they are working on those features and they will be added soon. You are buying a headache if you are a propper business.
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Replies (0)NP
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Anonymous
1 reviews | Active since Jan 2020
24 Sept 2025, 09:05
XERO IS ****MING ME
Hi, Carful using this accounting software they deduct whatever amount they feel fit my monthly is R450 but they deducted R1500 i am not behind on payments nothing they just decide they want R1500 this month worst is when trying to look for a number to call they don't exist and when trying to log a support ticket there is no email u need to log an article which seems like a **** to me we cannot contact them at all. Be Cautious!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Sept 2025, 09:05
XERO IS ****MING ME
Hi, Carful using this accounting software they deduct whatever amount they feel fit my monthly is R450 but they deducted R1500 i am not behind on payments nothing they just decide they want R1500 this month worst is when trying to look for a number to call they don't exist and when trying to log a support ticket there is no email u need to log an article which seems like a **** to me we cannot contact them at all. Be Cautious!
0
Replies (0)JM
Jack M
1 reviews | Active since Jan 2020
21 Aug 2025, 09:50
Terrible customer service and support
Absolutely shocking service. They cannot figure out how to fix my bank feed. Weeks and weeks of trying to resolve it, and still nothing. What is worse is that I have to check in to get any feedback from them, and weeks go by, hearing nothing. What kind of world-class accounts system doesn't offer priority support when it comes to things like this? Imagine a bank going down for 6 weeks.
Helpful (0)
|Replies (0)JM
Jack M
1 reviews | Active since Jan 2020
21 Aug 2025, 09:50
Terrible customer service and support
Absolutely shocking service. They cannot figure out how to fix my bank feed. Weeks and weeks of trying to resolve it, and still nothing. What is worse is that I have to check in to get any feedback from them, and weeks go by, hearing nothing. What kind of world-class accounts system doesn't offer priority support when it comes to things like this? Imagine a bank going down for 6 weeks.
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Replies (0)