Active since Mar 2009
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9 reviews1 month ago
Continously charged for services cancelled
Money incorrectly taken from my account month after month even though I should have credit for previous overcharges.
0 replies
5 months ago
Unable to submit tax return because Alexander Forbes issued directive with incorrect tax number and refuses to correct it.
I am a tax practitioner and has a client who has investments with Alexander Forbes. He had a pay-out from them in the 2025 tax year and they issued the tax directive with an incorrect tax number. We've been trying to resolve this and they just say they can't help us. We've been to SARS' offices and logged calls - only Alexander Forbes can rectify the incorrect IT3/IRP5 as well as the tax directive. My client is now paying penalties for late submission of his tax return and Alexander Forbes simply claim innocence and say they can't help. This is absolutely horrible service from a registered financial institution. The company he works for has an internal office, so I have the details of the people assisting us, but no reference number.
142 replies
14 months ago
Ridiculous waiting periods on support and no assistance from account manager
I am an accountant for various entities, so I use Sage Online for accounting purposes. My business is small (I have around 12 clients on Sage) and when I signed up, I was promised loads of assistance and support. However, this is the third time now that I need urgent assistance with the Sage system and really struggle for more than a day to get it sorted. The time tracking module is part of my package. I recently employed someone and once I added them to the time tracking system, my own time tracking no longer works. I logged a call and sent an e-mail to my "account manager" who was assigned to help me in situations like this. I can't get through and no one is responding to the e-mails. I sent an updated e-mail, including a few other Sage contacts from a previous call and after a day, I received a call from my account manager who said I should hold the line, she is putting me through to support for assistance. I have now been holding the line for 6 minutes and counting and no one is helping... This is ridiculous. It is provisional tax month and I don't have access to log my time and need to spend hours on the phone to just understand why this module is no longer working. Definitely moving over to a different system soon where proper support is offered.
53 replies
27 months ago
No access to your account info or funds for weeks/months
I've been a client for over 25 years. I've been a private banking client for the past 6 months. I visited the bank branch to make some changes (because no one could assist over the phone) and haven't had access to my account after that for a week. I lost it to my private banker, who said he would sort it out, but now I haven't had access to my credit card since. It is ridiculous. It is not the first time this has happened and it is absolutely shocking that no one at any call centre can ever assist, the staff at enquiries assist, but then block your account and if you phone, they tell you that the staff are innocent, because they don't know the system, so they are not aware that they are in effect blocking your account. I am an accountant by trade and just this morning a client said they are going to open an account with Standard bank - I recommended him otherwise. I struggle to understand why this bank still exists as an institution and as soon as I have access to my money again, I am definitely moving over to a different bank!
286 replies
83 months ago
Best two flight attendants ever
I was on flight KQ782 from Nairobi to Cape Town on 2 June 2019 and I just have to say that the two male flight attendants was AMAZING. I don't want to rate the airline, but I need to say how great the flight attendants was. I don't think I've ever been on a flight with such friendly and helpful staff. They were also really patient with difficult customers on a full flight with a stop-over. People complained about the temperatures in the cabin, they were thirsty, constantly wanted to use the loo, and the flight attendants were very patient and helpful. They also went the extra mile to let us fly over the Victoria falls more than once so that every passenger can have a proper view of the falls. Thanks for making it a pleasant flight.
0 replies
83 months ago
No one month free trial
I'm actually sorry to write this, because I've really liked Netflix services up until now. I've enjoyed a month free trial a few years back and then continue with paid services. I've reactivated my account a few times whenever there is a series I want to watch. So, I suggested Netflix to a friend of mine, because I really thought he would enjoy a few of the series. He is a bit of an IT geek and wasn't sure he wanted to give Netflix a go, but after some convincing of people at the office, he decided to activated an account, since you have a one month free trial. I suggested he watch the OJ Simpson series, since he likes real life crime movies/series. So he watched the first two episodes at home and last night he came to my place for dinner and suggested we watch the third episode together. I've seen it before, but didn't mind watching it with him. After we watched it, he was notified that his account has been suspended because he used a device that has already been given a free trial period. I said he should just contact netflix (from what I hear they are helpful) - it is probably because Netflix has been on my device before. So he should just ask them to remove my device, then he can continue the free trial at his house. Netflix just declined the request and said it is protocol. So now he has lost his one month free trial, he is upset with Netflix, he has seen 3 episodes of a series, so wasted his time and everyone at his office as well as me are a bit disillusioned by Netflix's unwillingness to help him. The problem is also that nowhere do they say you shouldn't use the free trial period on a device on which Netflix has been activated before. Like, seriously... he used his own credit card details and his own e-mail account that has never been registered before. Is it really so hard to verify that this account is a brand new one. I was also thinking that if someone give you a laptop as a gift and you sign up to netflix for the first time, not knowing, you lose your free trial. I think this is a bit petty and really unnecessary. I understand that people abuse the free trial period, but I think the bad publicity is worse than the few people who try and device ways to get a one month free trial. I'm sure he would have paid for the services after a month, because he was really into the series. Now he is just upset and says it is false advertising to suggest someone can have a free trial for a month and then take it away. I wish I could say I don't agree with him...
0 replies
114 months ago
52 minutes on the phone and not yet helped...
<p> </p> <p>All I want done, is to find out what my newly registered bond account number is, how I can access it on internet banking, how I can apply for an access bond and how I can get the account linked to my cheque account.</p> <p>I bought a property recently and the registration of the property happened more than a week ago. I didn't get any feedback or info from STB regarding the registration of the bond, and thought it might be because it is so close to month end and some paperwork still needs to be done. But it has been more than a week later, so I decided to give STB a call and find out how to proceed from here onwards. </p> <p>So I phoned and the first call ended in a call operator telling me that I should phone the number again and choose option 3 for internet banking. I phoned again and held another 5 minutes. Option 3 required me to enter my bond account number, which I don't have yet, since STB hasn't contacted me at all after the bond has been registered.</p> <p>I phoned again and chose to speak to an operator again. She said I should phone and dial option 3 for internet banking....blablabla. I was sent back and forth for 20 minutes between operators when I finally told an operator I want to speak to a manager, because I've been on the phone for 30 minutes already and I am no closer to an answer than 30 minutes earlier. She tried to help me, but eventually I was also just put through to another operator. All in all I was on the line for 52 minutes when I decided not to hold any longer.</p> <p>This is really very, very, very bad service...</p> <p>Either, STB should train their operators better to handle issues or they should discontinue the helpline option altogether, because it really is no use. I have a full time job, and I cannot go to STB every day to solve issues as simple as this.</p> <p>I am extremely frustrated with STB.</p>
112 replies
115 months ago
Fourth day without a fridge
<p>I purchased a new fridge on behalf of my friend on Saturday just after 10:00 am at Makro in Milnerton and I said she will contact them regarding delivery, since I don't know when she will be home.</p> <p>The lady helping me, said my friend should speak to Cheryl to arrange for delivery when she phones. My friend phoned on Saturday, more than once on Sunday, yesterday and again today, but no one is answering the phone. Her old fridge was already collected on Sunday by the new owner, and she is completely without a fridge now. Once, she did get through by telephone, and the person told her to hold on, which she did for an incredibly long time. The person just came back and said Cheryl is not available. </p> <p>Did Makro just rob her of R 6 000? This is crazy, how is she supposed to get her fridge?</p>
56 replies
123 months ago
Error in stop order deduction
I was at Standard Bank in Canal Walk on Monday just before 11:00 am and could not have been helped because the system wasn't working.<br> I went back in the afternoon, waited in the queue for 20 minutes and wanted to increase my rental payment stoporder amount from the first of April. I asked the lady at the counter to change the stoporder so that the increased amount would only be deducted from the first of April - the March payment should be the same as before. I asked her again after she made the changes that it is only for April since she didn't give me a paper to sign as I usually got from STB when changing a debit order. Today I got an sms that the debit order went off for the increased amount, so I paid R 300 more than I was supposed to for my rent!!! I'm really angry about this and expect standard bank to refund me the money, or I will go to the newspapers - I know many people who work for Die Burger. This is unacceptable and I don't have time to continuously check everything my bank is doing - I saw this by accident. How many other deduction has been done that I didn't even notice? :-(
75 replies
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5 Star
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7 (77.77777777777777%)