MS
Manus S
Active since May 2013
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
No support - Very limited functionality
No support to get hold of. Even trying to get to a point of raising an issue, you have to navigate an entire maze of redirecting and once you do get to a point of being able to raise an issue, they simply close your ticket without any response or comment or anything. Login issues seem to be frequent. Bank feeds seem to have many issues and for anybody that is actually delivering a service or selling stock items, DO NOT USE IT. You CANNOT bulk update pricing and it is missing all of the basic features required for running a business efficiently. You are much better off going with a service like Sage or Quickbooks. Even Omni is better. Also, for any of the missing features, they have had "suggestions" and "updates" for those features in the pipeline for over 5 years if you go check the history, so they have no interest in actually adding those functions, in spite of having so much integration into other services. So don't be fooled into somebody selling you Xero and telling you that they are working on those features and they will be added soon. You are buying a headache if you are a propper business.
0 replies
44 months ago
Disgusting and Disappointing bevaviour
Disgusting experience at the hospice shop in Scottburgh with my two kids. My kids, 4 and 6 years old donated about 30 teddy bears for the first time. It was a big thing for them to have sorted through their teddy bears and decide to donate them. We thought Hospice was a good choice, as we have always been donating old clothes and things to them. I took my kids to the hospice shop with all their teddies, and they were excited to finally donate them after all the motivation from their parents on how good an idea this is. We got to the hospice shop and the car guard helped us unload this mountain of teddies. She then led us into the shop and started taking the teddies to the back. I assume she know the staff and managers, coz they let her into the back without objection. Next thing I heard one staff member comment, "oh wow, my dog is going to love that big giraffe", referring to one of the teddies. My children stood there while the car guard kept returning to take more teddies out of their hands and disappearing to the back. I don't look for recognition or a pat on the back, but after making such a big decision, for them, not a single person thanked either one of my kids or even acknowledged them or the fact that they were there doing something "good". When the teddies were all taken to the back, we stood there and people, including staff looked at us as if we're standing in the way... so we started leaving. after we walked out, the guy behind the till suddenly shouted after me, as if in after thought, thank you for your donation. We were already out the shop and the kids out of earshot. Nobody even acknowledged these two kids after, for them, this big thing they just did. in retrospect, I deeply regret not turning around and taking everything back to take somewhere else. As we drove off, with every second that passed, I felt more and more sick to my stomach and disappointed with MYSELF for having taken my kids into such an ungrateful, disregarding, filthy-attitude place. My kids sat in silence, confused as to what it is they just did. You guys will never ever receive a single thing from my entire family ever again, and as far as I can help it, nor any other person I know.
0 replies
50 months ago
Vodacom Business - STAY AWAY - Not a business solution
Vodacom Business Internet STAY AWAY! I am part of a company that resells Vodacom Business internet solutions. Whatever you do, do not take services with them. They are a telecommunications company that knows nothing about internet offerings, ironically. Signed up with them in 2019 and we are still waiting to be "onboarded". After multiple interactions with their management team, technical team, sales team and even onsite management, we have gotten nowhere. We resold their services with the premise that we would be onboarded within a few weeks, at which point we can offer a better service to our clients. However, after all this time, we have resold their service to multiple, multiple clients, and we still support all these clients' Vodacom services because they are our clients. Yet we have not seen a cent from Vodacom, for over two years, as we are still not onboarded. The regional manager and his team actually have no idea what they are doing. Their administration is in absolute shambles. The regional manager is never ever available and we always have to deal with his puppy dog, our supposed account manager, who knows even less about what is going on. Wenever we query what's going on, they always seem to tell us about some key individual that has been on leave for several weeks and they are only back now... Yet "now" that they are back, still nothing happens month in, month out. I don't understand this excuse. If there is work to be done, surely you leave it in somebody's hands to complete. Is there really only one key individual for the entire company that can do what he does... Then they should stop advertising services to the entire country. Added to the above, whenever there are faults or issues, it takes hours or even days to resolve. Definitely not a business grade solution. So if you don't have any options for fixed fibre, rather rely on an LTE solution until Fibre gets to you, whatever you do, do not go with these guys, it will be a liability to your business. Had we been aware of all of this, we would never have sold a single service of theirs. They also tie you into a contract as with their mobile services. So we are just waiting for our clients terms to finish and then we will move every single one away to another service. Where fibre is not available, LTE is actually a much better alternative than this so-called "business solution" at this point. If you are a service provider looking to resell Vodacom Business, DO NOT DO IT. I also do not believe this is an isolated incident, as we used to work through another 3rd party to resell Vodacom and they actually pulled out after 6 months due to the come backs and loss of income that they suffered as a result of having to deal with Vodacom Business.
106 replies
54 months ago
DO NOT USE. Bad service, no support, horrible control panel, system that never works.
As an IT services provider and ISP reseller, Webafrica is the absolute worst ISP I have ever used. It takes about 3 hours to get hold of anyone in support and 9 out of 10 times, they need to transfer you elsewhere which takes about another hour or 2. They have a Whatsapp support line, but that also takes between 2 hours and 2 days to get someone to respond (no exaggeration). Their control panels don't offer any of the usual options like other ISP's do, even something as simple as tendering a cancellation is not possible on their control panel. It just diverts you to contact their Whatsapp support. Their Whatsapp support guys then tell you (Eventually) that cancellation is only possible through the control panel... had to send screen shots to prove to them that it's not possible. After all of that they cancelled the fibre line on the 9th of the month, when it was scheduled for the 30th. After hours of getting hold of their support guys again, they confirmed it's earmarked for cancellation on the 30th, but for some reason it was already cancelled. They promised feedback and to try and get the line reconnected and a week later, not as much as a message or a call or anything. Please guys, DO NOT use them, you will only be purchasing yourself a headache you cannot get rid of. I don't know how they even get sales.
0 replies
61 months ago
DO NOT USE! They will lose you business!!
DO NOT USE THESE GUYS!! Your business WILL suffer as a result and they absolutely do not care. BEWARE. Service is in no way reliable. Not a single person in your staff lineup knows what is going on in your company. You guys are repeatedly trying to deliver a package to a business address after hours and on weekends. Have spoken to your "agents" on multiple multiple occasions to try and rectify a package that is now taken 2 weeks to deliver. Waited at business premises from 16:30 (Closing time) to 17:50 for your driver who said they will deliver at 17:00. He never came. Your staff are all liars. Jassen reported on your parcel tracking site this morning that he couldn't deliver at 17:15 due to business being closed. I was there, he didn't rock up at all. Lovey gave me a cellphone number and promised that someone there will answer.... nothing. I am still waiting. This is honestly the worst courier company I have ever come across. Your phone lines ALWAYS put you at number 15+ in line. Was on the phone for 35 minutes before someone even answered. DO NOT USE THESE GUYS. I bet nobody from Dawn Wing will even reply to this.
0 replies
71 months ago
Worst Internet Service Provider by FAR! Avoid!!
Worst Internet Service Provider I have ever dealt with. No support available. I ordered my RAIN sim card from their website, after making 100% sure that I am within coverage. According to their coverage map, I was well within coverage. I received the SIM quite quickly, at which I was happy, but upon putting it into my LTE router, it did not work. I thought I would give it some time, which I did and nothing. I tried it in a 4G enabled cellphone and still nothing. I ended up trying it in two different routers and two different mobile phones with the same result. I then started walking around the entire house, eventually the entire gardent, eventually I got into the car and drove up and down the street. And only about 1 KM up the road and up the next block, did I suddenly get coverage and the setup SMSes came through. Then my real problems started, because I tried to get hold of RAIN support. I waited about 5 days before someone responded to my Email, in which I explained in detail the issue and everything I have tried, to which the response was absolutely shocking. The person responding told me that I don't seem to have coverage, and asked me to try and move my LTE router around. I responded again with my findings and waited another 5 days. Then somebody else responded and told me that I need to be aware that the signal inside my house might not be that great, I need to try and see if I can establish a signal elsewhere.... That's it. Stupid one-liner responses. I then tried to explain... AGAIN... and I never got a response. Then about 2 days after that, I tried their facebook page, to which I got a response the next day. That person told me the same thing after explaining the whole story. Then I replied again and waited another 3 days and eventually this person said that they can cancel my service. I had some other technical questions, which seemed to go over the person's head. So I eventually said yes, please just cancel me and they assured me that I will not be billed. Each response from them, took 2 to 3 days though. Altogether, it took me about 4 weeks to get the final response from them. Lo and behold, come the end of May. I see a debit go off to RAIN. So I ask you... what now?? Contacting support has not yielded anything. There is no support channel to get hold of unless you are willing to wait a month to resolve something. I have had services from just about every other service provider out there and have never ever in my life been subjected to service that is this bad. They make companies like Vodacom and WebAfrica look like internet geniuses! And that is saying a lot.
0 replies
84 months ago
Just don't use them!
Guys, do not go with 1-grid domain hosting. If anything, you can make use of their VPS services. But do not register domains through them. Their control panel does not work. If you have a domain that you transferred and for some reason the previous host neglected to accept your ticket the first time, you will have the same domain listed twice on your control panel, and get this, the first listing will have status of cancelled, the other one will have status of active... how do you quantify that. If you have cancelled a domain or transferred it away, it will still be on your control panel for the next 4 years... (so far at least). Your domains will also have a status that the autorenew is either active or non active, but this is just for aesthetics, because on THEIR side, it will have a different status all together. Also, if you register a new domain, you login with your username and password, register the domain, finish the checkup etc. and if you are a debit order client, you select that as your "payment type" and then... you have to phone them, wait 30 to 40 minutes for someone to answer and ask them to release the domain because you are a debit order client with 80 other domains that you pay them for each and every month. If that is not enough, you sometimes have to argue and threaten the person on the other side of the call, before they speak to a teamleader and eventually release the domain. On top of all that, if you have ANY issue at all, prepare to waste the next hour of your life, trying to get hold of them and resolve the issue... Maybe... they will also tell you that their developers are working on this issue or that issue, which is BULL. They have been saying this, since they took over from Web Africa. They spend so much time and resources on changing names and branding and introducing a chat service which tells you, current response time: under 2 hours.. Yet their system is hanging by threads... guys.. this is not a sustainable business model.. it is going to fall apart... sorry to say!
235 replies
86 months ago
DO NOT USE VODACOM
Worst telecoms company EVER! Guys, it really seems like Vodacom doesnt want me as a customer. All my reviews here are only of Vodacom. How bad must they be for me to have to come here and talk about how bad they are. I received a tablet with a contract I took out in 2016. The tablet came with a free contract which gives you 250MB data each month. Having wifi at home, i naturally didnt even use the data. So when it came to the end of the contract, i asked them to kindly cancel it. They advised they would. I then saw a month after the end of the contract, it's still being billed. I contacted them and they said sorry, they will cancel it. 3 months down the line... still being billed and so on and so forth. I have now raised this issue 4 times... guess what, i am still being billed and now they are also adding to my monthly bill another R 149 for 1GB of data, which my wife has been purchasing from her TOPUP contract... surely this should come off her airtime that she gets and not my monthly bill... what the hell!? You guys take and take and take... without a single care... I dont know why I keep on renewing with you guys, year after year after year, like an idiot. Because only once I throw my toys out the cot, you suddenly make a plan and fix it. I then become complacent and like and idiot I renew when the renewal period is there... Guys, DO NOT be fooled by their good deals and nice offers... it is not worth it. Vodacom does not care about their clients anymore. I have been a client for almost 20 years, and it means nothing to them. They just dont care. I can't do this anymore. I am so tired of fighting every few months about just another issues, that really would have just been a simple thing to sort out from the start, had they actually cared. So sad.
112 replies
92 months ago
Vodacom is robbing you of your hard earned money!
Hey guys, I have a contract with Vodacom and have been a loyal client for many years. Always paid my account on time, always made sure that everything was up to date, even a few months ago, when THEY neglected to run my debit order due to a technical glitch on their side, I was the one phoning them and clearing up what turned into a big mess. So I was concerned for some time about my usage, but eventually just put it to extra calls, or data or SMSes that I must have used after my bundles had ran out. I even spoke to a consultant at one point about checking if there is not something chewing either data or talktime that was coming off my out of bundle charges. Today, upon exploring the MyVodacom app for the first time really, looking to see some details of my account, I come accross a section that says mobile services. I open it up and I am subscribed to a service called ***YD that takes off R5 a day!? ***, who subscribed me!? Why the hell would I subscribe to that!? What's more is that this has been going since 2015! I immediately checked through my statements and invoices and there is absolutely nothing showing anything about a content subscription of sorts. How can you subscribe me in the first place and not even show it on my statements!? That is rediculous and that is daylight robbery! I would never actively subscribe to a service like this, every cent I can spare, I do, I do not have a lot of money, especially not to throw away like that. This is really disappointing. Vodacom has graciously sorted out most of the issues I have had in the past and so I have stayed loyal. Had I known about this I would have put a stop to this long ago, but now I have already, apparently, paid for this subscription!! What grates me more, is that no-one would bother to let you know you are subscribed to some service, nor does it show up in my invoice or statement. How is this fair?? 3 Years worth of R5 a day is alot of money!! I do NOT feel that this liability should be on my shoulders! You guys can send me an SMS to let me know that I have unsubscribed to this damn service, but could you not have let me know that I was subscribed in the first place!? And you cannot tell me it is between me and whoever the services belongs to, Vodacom clearly has the full right to subscribe me and unsubscribe me!! I would like an answer on this please!!
525 replies
105 months ago
No interest and no care for their clients
Had a contract that had ended and I kept the data plan going on the contract. I then realised I didn't need all the data anymore so I went into the local store and asked them to please change it to a smaller amount of data, for like R 39 a month, but to please keep it to a month to month basis as I would like to upgrade the number again in the near future to include a device. 6 months later I went back to take out a contract that I liked, on the same number, and they informed me that the package that I downgraded to was taken on a 24 month contract and that there is nothing I can do, the contract has to end first. So I fought them on this, saying that this is not what I asked for and they refused to help me, saying I should phone customer care. I phoned customer care and they said that it won't be a problem, I must get the store to change it as they handled it. I went back to the store and they refused to even pick up the phone to try and resolve the issue. The contract that I wanted, would have earned them R 260 a month as opposed to R 35 a month. What ****es me off is not the R 35 a month, but the fact that my number is now locked down to this ridiculous R 35 a month until end of 2018 and I refuse to add ANOTHER number to my collection of existing numbers. Then they still have the audacity to phone me to offer me new phones on new contracts. And every time I explain it to the person, they literally don't give a damn and tell me that they can give me the contract I want on a new number. I DID NOT authorise the idiot in the shop to sign me up for a 24 month contract. I expressly said to them I want to upgrade to a new device in the very near future and do NOT YET want any contract on that number. The shop guys are absolutely useless and no-one at Vodacom cares to just try and resolve this. As it stands, I have been a full on supporter since my first phone, and at times a PROMOTER of Vodacom in all my circles and right now, unless they resolve this somehow, I cannot wait till all my other contracts are up, so that i can go to another service provider. It really sucks and it is so sad that a company that you have supported so loyally, doesn't give a **** and throws you under the bus. Well done Vodacom, you are pushing us all away and soon you will be the ones under the bus, by your own hand.
288 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)