XW
Xtra Wiskunde Klasse
Unclaimed Business
XW
Xtra Wiskunde Klasse
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Education & Training
#13NPS Score
0Unlikely
Ranking
#13
in Education & Training
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Daleen S
1 reviews | Active since Jan 2020
8 Sept 2024, 10:02
Xtra Wiskunde klasse gives Pre recorded lessons not one on one as promised and 12 month contract without notice period.
I am disgusted by the treatment that I got from Hendrik van Tonder from Xtra Wiskunde Klasse. He sends you a Google form to join Xtra Wiskunde Klasse. That Google Form have very strict Terms and Conditions. The Terms bind you for 12 months. The lessons are pre recorded and not one on one as promised. I joined 1 August and 15 August I gave notice that we will not be going on with lessens in September as my daughter has specific needs and the recorded lessons are not what we need. I received a message saying I signed a 12month contract(the Google form) and can not give notice. I then sent a month’s notice and paid for September. The next day I got a Letter of Demand for R5670 that I must pay for cancelling before 12months are over. I wrote a Google Review which has disappeared. He also sent me a message to warn me that he will sue me if I write a bad review. I have spoken to another parent that is going through the same bad treatment from mister van Tonder.
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Daleen S
1 reviews | Active since Jan 2020
8 Sept 2024, 10:02
Xtra Wiskunde klasse gives Pre recorded lessons not one on one as promised and 12 month contract without notice period.
I am disgusted by the treatment that I got from Hendrik van Tonder from Xtra Wiskunde Klasse. He sends you a Google form to join Xtra Wiskunde Klasse. That Google Form have very strict Terms and Conditions. The Terms bind you for 12 months. The lessons are pre recorded and not one on one as promised. I joined 1 August and 15 August I gave notice that we will not be going on with lessens in September as my daughter has specific needs and the recorded lessons are not what we need. I received a message saying I signed a 12month contract(the Google form) and can not give notice. I then sent a month’s notice and paid for September. The next day I got a Letter of Demand for R5670 that I must pay for cancelling before 12months are over. I wrote a Google Review which has disappeared. He also sent me a message to warn me that he will sue me if I write a bad review. I have spoken to another parent that is going through the same bad treatment from mister van Tonder.
0
Replies (0)JB
Jo-Anne Bezuidenhout
1 reviews | Active since Jan 2020
24 Jul 2024, 17:19
Not a happy customer
Contract was signed online and only realised after the fact that fine print stipulated that classes had to be paid for for the year, even if you child drops maths. Did not interact directly with child or find out where they were in the syllabus. All communication was done via the parent, even the link to the class. Gave more homework that the school, but did not interact with kids online, was more like a teacher standing in front of a class giving a lesson. I am very disappointed in the service and the attitude. My child has had online lessons for another subject where it was Asli group lessons, however the tutor created a WhatsApp group where they could interact with her directly, not ONLY via a parent.
Helpful (0)
|Replies (0)JB
Jo-Anne Bezuidenhout
1 reviews | Active since Jan 2020
24 Jul 2024, 17:19
Not a happy customer
Contract was signed online and only realised after the fact that fine print stipulated that classes had to be paid for for the year, even if you child drops maths. Did not interact directly with child or find out where they were in the syllabus. All communication was done via the parent, even the link to the class. Gave more homework that the school, but did not interact with kids online, was more like a teacher standing in front of a class giving a lesson. I am very disappointed in the service and the attitude. My child has had online lessons for another subject where it was Asli group lessons, however the tutor created a WhatsApp group where they could interact with her directly, not ONLY via a parent.
0
Replies (0)BP
Britney P
1 reviews | Active since Jan 2020
17 May 2023, 10:42
Xtra Wiskunde Klasse
We had too sign a contract for 12 months, with no notice cancellation period. One month into sending my child, the educator was unable too assist and still insisted that I still pay for the full 12 months. Their contract is biased and one sided, providing no protection for the client even if they cannot provide the service. I would not recommend their services too anyone.
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Britney P
1 reviews | Active since Jan 2020
17 May 2023, 10:42
Xtra Wiskunde Klasse
We had too sign a contract for 12 months, with no notice cancellation period. One month into sending my child, the educator was unable too assist and still insisted that I still pay for the full 12 months. Their contract is biased and one sided, providing no protection for the client even if they cannot provide the service. I would not recommend their services too anyone.
0
Replies (0)