CLAIMS LODGED ARE BEING IGNORED

We do not know what to do anymore. We had a couple of break-ins on the farm and have done everything in our power to set precautionary measures in place so that it does not happen again. We have lodge our claims, the quantum mind you also not that huge, but nothing. It took them more than a month to get a normal geyser claim sorted. Steven Isaacs will meet with you at your house, makes promises and that is the last you will ever hear from him. No replies to emails, it is as if he has vanished into thin air. Our business and private are on one policy so their will be claims. Is this not why you have insurance in place. We keep on paying the premiums and spend additional money to secure our belongings. but nothing from our insurance. Old Mutual now phoned my husband to ask about the one break-in, which happened weeks ago. Asked this person if he did not get the assessors report. No he did not. What is happening!