SV
Sonja V
Active since Mar 2009
60
Reviews
0
Industries
Reviews
60 reviews1 month ago
Business Owners Beware of Alpha Insure
I am extremely disappointed with the service received from Alpha Insure. We insured our business TV equipment for approximately R69,000, and when one of the TVs broke, the initial offer made to us was only R10,000. That amount was completely unreasonable considering the insured value of the item. After refusing to accept such a low payout, we were then told that a replacement would be arranged through another company. However, we are now expected to accept delivery of equipment without any proper assurance that it is the correct specification, in good condition, or even fully functional. To make matters worse, we are apparently expected to carry the risk if the replacement arrives damaged, incomplete, incorrect, or faulty. On top of that, Alpha Insure now expects us to pay the excess before the replacement is even delivered. That is completely unacceptable. We are not prepared to pay an excess upfront for equipment that we have not inspected, tested, or even received yet. Deliver the correct replacement screen first, ensure that it is working properly, and then the excess can be paid. This is unacceptable. As a paying client, I would expect an insurance company to take responsibility for ensuring that a valid claim is settled fairly and professionally, without shifting the risk and inconvenience onto the customer. The entire process has been frustrating, stressful, and poorly handled. Based on this experience, I cannot recommend Alpha Insure to other business owners looking for reliable insurance cover.
1 reply
2 months ago
Moving bank accounts.
I would like to lodge a complaint regarding the consistently poor service I have experienced with Nedbank. This morning, I received an SMS instructing me to collect our business bank card from their post boxes using a PIN provided. I promptly sent a representative with the PIN to collect the card, only to be told that the PIN had already expired. We were then informed that I now have to personally go into the branch to collect the card. This completely defeats the purpose of the collection system and has caused unnecessary inconvenience and wasted time. Unfortunately, this is not an isolated incident. I have never received satisfactory service from Nedbank, which is the reason we have already moved one of our businesses to Capitec. Based on this latest experience, we will now be moving this business as well. It is extremely frustrating to deal with such inefficiencies and lack of proper service delivery.
0 replies
8 months ago
No customer service.
We changed banks and did inform Nedbank accordingly through our Business Banker. Our banker, Dawid de Jongh is not getting back to us. Needless to say, the account is now two months in arrears, and we are getting sms to pay arrears and costs. We closed our one Nedbank account, and we are now going to close our second account as well. Enough is enough!
0 replies
13 months ago
Worse business banker ever!
My phone was ****** on Wednesday and I immediately blocked all my banking apps etc. After I got my new phone all the banks assisted me in getting back on the apps except Nedbank. I am being send from pillar to post by the branch. Branch advise me to contact my business banker and he is no where to be seen ever. I am in the process of moving to a new bank and this is just the last straw. Dawid de Jonge has never been available when you need him and he knows that my app is not working and I can not run my business currently, but he does not care.
0 replies
15 months ago
Unbelievably Terrible Service: A Nightmare Experience!"
We went to Coricraft at the start of January 2025. My husband made the full payment after we were informed that the couches we selected would be available in three weeks. On January 28, 2025, some three weeks later, I got an email from Lindiwe Hlela asking me to fill out a form. I was taken aback because, based on my calculations, the delivery was eminent. We were subsequently informed that the delivery date would only be March 7, 2025. Naturally, we were furious, but the manager who got in touch with us informed us that, since the factory was now just opened, delivery would not have been possible in three weeks, as the store advised us. Nothing we could do, but to suck it up. Today is the 7th of March and no delivery. Only received a call that they are now ready to deliver. We will never support Coricraft again. The worse service we have ever experienced. Please stay away from Coricraft Cradlestone or any of their stores.
1 reply
17 months ago
Dragging their feet to credit me with goods returned almost a month ago.
I returned 6 jerry cans to Takealot already the beginning of January. However, every time I phone, they give me the same story. Will send through to finance to resolve. This is not acceptable. I have purchased online from allot of other suppliers and none of them have ever given me such bad customer service.
0 replies
17 months ago
Non existing service from our business banker, Dawid de Jonge
We have two business accounts with Nedbank. Our business banker is Dawid de Jonge. He is the worst business banker I know, can not even say meet, because he is no where to be seen ever. We went to a branch to order a new card for the one business. He still has not linked the business to my husband's personal profile, so the short of it they cannot assist us. When they phoned him he was so rude and arrogant. Our businesses bring in a lot of revenue for Nedbank and this is how we are being treated. He emailed me a form to print and complete. The format is totally incorrect, unable to print. Tried to phone him and of course he is not picking up. I am considering moving our businesses to a bank that actually wants us as their customers.
0 replies
18 months ago
Outsurance moto: Make sure to pay as little of a customer's claim as possible.
We have been taken for a ride since the day we joined them. Their excesses are ridiculously high and they try and pay out as little as possible. On a damages claim of RR26 335.00 they want to settle the claim with only R4 320.00. Mila Leeuwschut is dealing with our claim and she has been the most terrible person to deal with. They do not look at each customer as an individual, but rather make all their excesses the same. Now I understand how they can spend so much money on adverti*****ts. They avoid paying claims or pay as little as possible.
2 replies
20 months ago
Looking for excuses not to pay
Purchased two polices with Momentum many years ago; the payout is scheduled for a specific future date. The moment has come for the payout, which was on October 1, 2024. I continued to pay my premiums on time each month, even throughout the COVID-19 pandemic. Nearly a month has passed, and all I have heard are reasons why the money has not been disbursed. No one should ever consider approaching Momentum. Totally unacceptable.
1 reply
28 months ago
Unable to run our business due to lack of assistance from Nedbank
We have been struggling with getting our internet payments resolved for months. You go to a branch you get referred to your so call business banker. He then refers you back to a branch. I cannot make important payments out of our business account. Dawid de Jonge is apparently supposed to get this resolved, but urgency is not something in his or Nedbank's vocabulary.
0 replies
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