Yard Insurance
1.4|11 reviews
LS
Lefa S
1 reviews | Active since Member
13 Oct 2021, 14:12
Horrible and Inconsiderable Insurance
On the 18th of August 2021 My mother got into an accident of which it was the 2nd parties fault, a third party claim was done by Mr Mathibela Veli with Mmela Finincial Service which they provded him with Yardrisk Insurance with claim number MML002165. As we speak the matter is not yet resolved and all documentation required were submitted on numerous accations. At this stage we were promised tha Mr Mcdonald Sebola from Yardrisk Insurance would come in between the 11th to 12th of October 2021 to still come a physical to assess the vehicle today is the 13th October 2021 i have been doing numerous calls and not be able to get ahold of Mr McDonald Sebola. I would like this matter to be resolved urgently as my mom is a pensioner and requires the vehicle to travel as well this matter has cause a physical as well as mental health for my mother as she is constantly enquiring about why it is taking so long for her vehicle to be fixed.
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Replies (212)Yard Insurance's replyOfficial
14 Oct 2021, 10:41Thank you for your review. We acknowledge your concerns and we are currently investigating this matter further. We will revert directly to you on or before Monday the 18th of October 2021.
Best regards,
Yard Insurance's reply14 Oct 2021, 10:41
Official
Thank you for your review. We acknowledge your concerns and we are currently investigating this matter further. We will revert directly to you on or before Monday the 18th of October 2021.
Best regards,
Yard Insurance's replyOfficial
18 Oct 2021, 15:04Dear Mr. Sekgobela
We have reviewed the merits of the claim, and advise that as this is a third party claim, we are legally obliged to apply the Apportionment of Damages Act 34 of 1956 which aims: to address contributory negligence and the liability or persons jointly or severally liable In delict for the same damages. This therefore involves the need for a thorough investigation on the circumstances leading to the accident which takes some time and given that this claim is less than thirty days from the date of acknowledgement, please kindly bear with us as we follow the requirements of the law. To assist with this process, kindly provide the information requested from you by our Third party Liability Division. Be assured that we are monitoring the progress of this claim and will have this matter resolved in a fair and most reasonable manner without prejudicing any of the parties.
We have reviewed the merits of the claim, and advise that as this is a third party claim, we are legally obliged to apply the Apportionment of Damages Act 34 of 1956 which aims: to address contributory negligence and the liability or persons jointly or severally liable In delict for the same damages. This therefore involves the need for a thorough investigation on the circumstances leading to the accident which takes some time and given that this claim is less than thirty days from the date of acknowledgement, please kindly bear with us as we follow the requirements of the law. To assist with this process, kindly provide the information requested from you by our Third party Liability Division. Be assured that we are monitoring the progress of this claim and will have this matter resolved in a fair and most reasonable manner without prejudicing any of the parties.
Best regards,
Yard Insurance's reply18 Oct 2021, 15:04
Official
Dear Mr. Sekgobela
We have reviewed the merits of the claim, and advise that as this is a third party claim, we are legally obliged to apply the Apportionment of Damages Act 34 of 1956 which aims: to address contributory negligence and the liability or persons jointly or severally liable In delict for the same damages. This therefore involves the need for a thorough investigation on the circumstances leading to the accident which takes some time and given that this claim is less than thirty days from the date of acknowledgement, please kindly bear with us as we follow the requirements of the law. To assist with this process, kindly provide the information requested from you by our Third party Liability Division. Be assured that we are monitoring the progress of this claim and will have this matter resolved in a fair and most reasonable manner without prejudicing any of the parties.
We have reviewed the merits of the claim, and advise that as this is a third party claim, we are legally obliged to apply the Apportionment of Damages Act 34 of 1956 which aims: to address contributory negligence and the liability or persons jointly or severally liable In delict for the same damages. This therefore involves the need for a thorough investigation on the circumstances leading to the accident which takes some time and given that this claim is less than thirty days from the date of acknowledgement, please kindly bear with us as we follow the requirements of the law. To assist with this process, kindly provide the information requested from you by our Third party Liability Division. Be assured that we are monitoring the progress of this claim and will have this matter resolved in a fair and most reasonable manner without prejudicing any of the parties.
Best regards,
LS
Lefa S's updateReviewer Update
20 Oct 2021, 11:55Good day
Thank you for your prompt reply.
I have just sent the relevant documents requested by your Third Party Liability Division. I will wait for your feedback once you are done with your process.
Thank you for your prompt reply.
I have just sent the relevant documents requested by your Third Party Liability Division. I will wait for your feedback once you are done with your process.
LS
Lefa S's update20 Oct 2021, 11:55
Reviewer Update
Good day
Thank you for your prompt reply.
I have just sent the relevant documents requested by your Third Party Liability Division. I will wait for your feedback once you are done with your process.
Thank you for your prompt reply.
I have just sent the relevant documents requested by your Third Party Liability Division. I will wait for your feedback once you are done with your process.
LS
Lefa S's updateReviewer Update
15 Nov 2021, 08:38POOR SERVICE AND FULL OF FALSE PROMISES
I was promised feedback on (27/10/2021) which didn't happen. I sent numerous emails and phone calls and nothing happened.
On (5/11/2021) I was also promised a phone call regarding this issue which also didn't happen.
On (9/11/2021) I sent a complain to their complains department( yardcomplaints@yardinsurance.co.za) hoping that I will get some feedback as promised. But I didn't even get a response from them.
I really don't know what to do from now on.
I was promised feedback on (27/10/2021) which didn't happen. I sent numerous emails and phone calls and nothing happened.
On (5/11/2021) I was also promised a phone call regarding this issue which also didn't happen.
On (9/11/2021) I sent a complain to their complains department( yardcomplaints@yardinsurance.co.za) hoping that I will get some feedback as promised. But I didn't even get a response from them.
I really don't know what to do from now on.
LS
Lefa S's update15 Nov 2021, 08:38
Reviewer Update
POOR SERVICE AND FULL OF FALSE PROMISES
I was promised feedback on (27/10/2021) which didn't happen. I sent numerous emails and phone calls and nothing happened.
On (5/11/2021) I was also promised a phone call regarding this issue which also didn't happen.
On (9/11/2021) I sent a complain to their complains department( yardcomplaints@yardinsurance.co.za) hoping that I will get some feedback as promised. But I didn't even get a response from them.
I really don't know what to do from now on.
I was promised feedback on (27/10/2021) which didn't happen. I sent numerous emails and phone calls and nothing happened.
On (5/11/2021) I was also promised a phone call regarding this issue which also didn't happen.
On (9/11/2021) I sent a complain to their complains department( yardcomplaints@yardinsurance.co.za) hoping that I will get some feedback as promised. But I didn't even get a response from them.
I really don't know what to do from now on.