Y
Yokico
Claimed Business
Y
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNT
Neo T
1 reviews | Active since Jan 2020
13 Jan 2026, 07:31
Horrible customer service, refusing to refund me
I bought a bag from yokico at mall of Africa , when I took it back for an exchange because the trolley is faulty, I was told to go to another branch, why? It make no sense cause I bought from them, can't they communicate with that branch so that it can be brought this side? I am very upset, considering that tomorrow my son is going to school without a bag, I do not have extra cash to pay for another bag and they refused to refund me
Helpful (0)
|Replies (0)NT
Neo T
1 reviews | Active since Jan 2020
13 Jan 2026, 07:31
Horrible customer service, refusing to refund me
I bought a bag from yokico at mall of Africa , when I took it back for an exchange because the trolley is faulty, I was told to go to another branch, why? It make no sense cause I bought from them, can't they communicate with that branch so that it can be brought this side? I am very upset, considering that tomorrow my son is going to school without a bag, I do not have extra cash to pay for another bag and they refused to refund me
0
Replies (0)MJ
AR
Angelique R
1 reviews | Active since Jan 2020
19 Nov 2025, 09:31
Warda @ Yokiko
Warda at Yokiko in Canal Walk shopping Centre is one of a kind, she’s amazing to deal with. Always goes out her way to make a customer feel welcome. She is so helpful and deserves a promotion 🤣
Helpful (0)
|Replies (0)AR
Angelique R
1 reviews | Active since Jan 2020
19 Nov 2025, 09:31
Warda @ Yokiko
Warda at Yokiko in Canal Walk shopping Centre is one of a kind, she’s amazing to deal with. Always goes out her way to make a customer feel welcome. She is so helpful and deserves a promotion 🤣
0
Replies (0)JM
SE
Soekayna E
1 reviews | Active since Jan 2020
17 Sept 2025, 08:35
Inferior quality and overpriced
Bought a pencil box in March..the cover of the box started loosening in July and by August he lid broke had broken off completely. Contacted customer service and they basically just shrugged their shoulders and said its not a manufacturing fault although the thing stated falling apart after a few months use Inferior quality products that are made to.look pretty in order to boost YOKICO needs to do better wrt to the quality of their merchandise, therir return.policy as well as their customer service
Helpful (0)
|Replies (0)SE
Soekayna E
1 reviews | Active since Jan 2020
17 Sept 2025, 08:35
Inferior quality and overpriced
Bought a pencil box in March..the cover of the box started loosening in July and by August he lid broke had broken off completely. Contacted customer service and they basically just shrugged their shoulders and said its not a manufacturing fault although the thing stated falling apart after a few months use Inferior quality products that are made to.look pretty in order to boost YOKICO needs to do better wrt to the quality of their merchandise, therir return.policy as well as their customer service
0
Replies (0)GB
nE
nadia E
1 reviews | Active since Jan 2020
11 Feb 2025, 15:25
colour pencils nibs breaking off
Hello I would like to express my dissatisfaction with regards to your colour pencils.My daughter has only had them for a few weeks since school started in January and they are already short, everytime she sharpens them the nibs break off.For the amount of money one spends on the brand I would expect much better quality. This has been such a waste of money for me as i now have to purchase colour pencils again and term one has not even ended.
Helpful (0)
|Replies (0)nE
nadia E
1 reviews | Active since Jan 2020
11 Feb 2025, 15:25
colour pencils nibs breaking off
Hello I would like to express my dissatisfaction with regards to your colour pencils.My daughter has only had them for a few weeks since school started in January and they are already short, everytime she sharpens them the nibs break off.For the amount of money one spends on the brand I would expect much better quality. This has been such a waste of money for me as i now have to purchase colour pencils again and term one has not even ended.
0
Replies (0)DE
Debbie E
1 reviews | Active since Jan 2020
9 Dec 2024, 10:10
Pensioner refused a CASH REFUND for duplicate gift purchased for grandchild
What a huge disappointment. On Saturday i took my granddaughter to Yokico as it was her 10th birthday and we only get to see her every 2nd week-end when her dad picks her up from the mother. We went to Yokico at East Gate Mall and bought a kids trolley bag that she wanted to use for school costing R1599 - my son has been saving each month to get this for her. After her return home for the week-end, I received a message from my son saying the mother had also purchased a trolley bag and that she wanted him to please return the bag and get the cash to be able to purchase her a little kids camera which she wanted instead of having 2 bags. I contacted East Gate this morning only to be told that there is a no cash back policy on all goods (in store told me 24 hour cash back applies). The credit has to be loaded onto a card to be spent at any time after the credit is passed. Heres the problem. Firstly being the granny, i am 60 years old and a pensioner so dont have access to large amounts of money like what we paid for the bag (i wanted to exchange it for my son but being a pensioner cant help him with this amount). Secondly, i will never have reason to go back to Yokico for anything as i only have one grandchild and by the end of next year she will be of an age where she would have outgrown Yokico items. I spoke to Ian, the Regional Manager in Johannesburg, who gave me every excuse under the sun as to why he cannot refund me, despite me asking really nicely as had to replace the bag with a camera that she wanted from another store - he refused and said that was the policy. i dont have the money and neither does my son to go and spend another R1599 on the little camera that she wants. I am a pensioner and he doesnt earn enough meaning she wont be able to exchange it for what she wants. I can honestly say i will never purchase anything from these stores again. What a huge disappointment for a store that is supposed to be fair and ethical with each different situation that arises. WILL NEVER BUY FROM THEM AGAIN. THEY CANNOT BE TRUSTED AND DONT HAVE YOURS OR YOUR CHILDS/GRANDCHILDS INTEREST AT HEART. This store is about sales only.
Helpful (0)
|Replies (0)DE
Debbie E
1 reviews | Active since Jan 2020
9 Dec 2024, 10:10
Pensioner refused a CASH REFUND for duplicate gift purchased for grandchild
What a huge disappointment. On Saturday i took my granddaughter to Yokico as it was her 10th birthday and we only get to see her every 2nd week-end when her dad picks her up from the mother. We went to Yokico at East Gate Mall and bought a kids trolley bag that she wanted to use for school costing R1599 - my son has been saving each month to get this for her. After her return home for the week-end, I received a message from my son saying the mother had also purchased a trolley bag and that she wanted him to please return the bag and get the cash to be able to purchase her a little kids camera which she wanted instead of having 2 bags. I contacted East Gate this morning only to be told that there is a no cash back policy on all goods (in store told me 24 hour cash back applies). The credit has to be loaded onto a card to be spent at any time after the credit is passed. Heres the problem. Firstly being the granny, i am 60 years old and a pensioner so dont have access to large amounts of money like what we paid for the bag (i wanted to exchange it for my son but being a pensioner cant help him with this amount). Secondly, i will never have reason to go back to Yokico for anything as i only have one grandchild and by the end of next year she will be of an age where she would have outgrown Yokico items. I spoke to Ian, the Regional Manager in Johannesburg, who gave me every excuse under the sun as to why he cannot refund me, despite me asking really nicely as had to replace the bag with a camera that she wanted from another store - he refused and said that was the policy. i dont have the money and neither does my son to go and spend another R1599 on the little camera that she wants. I am a pensioner and he doesnt earn enough meaning she wont be able to exchange it for what she wants. I can honestly say i will never purchase anything from these stores again. What a huge disappointment for a store that is supposed to be fair and ethical with each different situation that arises. WILL NEVER BUY FROM THEM AGAIN. THEY CANNOT BE TRUSTED AND DONT HAVE YOURS OR YOUR CHILDS/GRANDCHILDS INTEREST AT HEART. This store is about sales only.
0
Replies (0)