Unprofessional and arrogant attitude

I am a 3rd party claimant. The claim was and is still not resolved. According to Zenith claim document ,I should be compensated 100% and it is a straight forward process/claim.

However , I submitted the claim and when I followed up a week later,I was told that they , Zenith,are extremely busy with serious claims after a storm,which occurred recently. I would like to state that my claim was submitted before these storms occured. The Responce from the agent Sylvia Erwee, I quote "we can take up to 60 days to deal with a claim and if I don't like this , I should complain with the Ombudsman." Her attitude seemed very arrogant.

A few weeks later I followed up again with an email and days later I received a response that my claim is under review with the assesor, then another week later , after I had to follow up, she received the documents and she is reviewing the assesor documets. I contacted Sylvia on Monday 23 November and was told I would receive an update within 24 hours. I have not received any update , today being Thursday 26 November.

I have left messages for her and the Branch manager to contact me , neither of them have done so. The reception does not seem to pass on a call if don't you state your claim number either . I have also experienced their poor telephone manners ,in which the phone are left on the desk while I wait , more than one occasion. I will never recommend Zenith insurance , regarding the outcome of my claim . My claim isn't a million Rand claim .

However big or small a client / individual is, service delivery and professionalism is what people deserve and Zenith insurance don't deliver !