RH
Riaan H
Active since Apr 2014
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Very poor service
In the past 2 weeks I have phoned and left many messages at Bmw South Africa Head office . Not once have I received a call back nor could the operators ( when I was luckily enough to speak with one) get back to me with regards to my enquiry.
0 replies
43 months ago
Nestle Don’t care about the infants that require a special formula
As parents of newborn babies we are recommended to use Nestle NAN. In our case , both our babies was recommended NAN sensitive. However Nestlé Are on the process to rebrand the Nan and have not made the effort to stock the NAN Sensitive. We have contacted The distributors and they don’t carry stock any more nor have an answer when they will have again. We also contacted Nestle, with a Responce that we have to contact our health care professional. The communication received from Nestle has been disappointing and could be described that they don’t care about their customers. No effort was made from Nestle or further communication was by them to assist in finding any remaining stock . They also did not want to give a date if or when the special required food will be back on the shelves . I’m shocked but also dissatisfied and disappointed with such a huge Brand . This surely can’t be acceptable with in their company strategy and values. !
0 replies
101 months ago
Not honoring the deal/ application
I was offered a Fibre application at my estate where I reside . My application and supporting documents were submitted to Vodacom before their offer expired. 2 weeks later after many follow up calls , I still didn’t get any answer why my application wasn’t approved or what stage my application was at . I escalated my query with no feedback. Eventually , after 3 weeks I received a call from a lady named Gugu, stating that Vodacom can’t load my application as the deal is no longer on their system . I didn’t except this as my application and all documents were submitted on time. Vodacom offered me another package on a much higher tariff, which I won’t accept as this was not the package I accepted and wanted initially. I feel that Vodacom should honor their deal regardless . Their excuse was that the technical team are all going on holiday and the package can’t be loaded again. Firstly , the manner this was dealt with was unprofessional and could have been avoided if my application was dealt with on time. Secondly , the consumer ( myself) are suppose to just suck it up and be happy with unsatisfactory service and non delivery. Thirdly - the consumer has to pay more due to Vodacom not delivering. I hope to be assisted in a professional manner and trust that Vodacom will honor their deal initially offered ! I have notified Gugu that I am posting the situation on Hello Peter . Hopefully , they will come to the party.
315 replies
103 months ago
Unprofessional and arrogant attitude
I am a 3rd party claimant. The claim was and is still not resolved. According to Zenith claim document ,I should be compensated 100% and it is a straight forward process/claim. However , I submitted the claim and when I followed up a week later,I was told that they , Zenith,are extremely busy with serious claims after a storm,which occurred recently. I would like to state that my claim was submitted before these storms occured. The Responce from the agent Sylvia Erwee, I quote "we can take up to 60 days to deal with a claim and if I don't like this , I should complain with the Ombudsman." Her attitude seemed very arrogant. A few weeks later I followed up again with an email and days later I received a response that my claim is under review with the assesor, then another week later , after I had to follow up, she received the documents and she is reviewing the assesor documets. I contacted Sylvia on Monday 23 November and was told I would receive an update within 24 hours. I have not received any update , today being Thursday 26 November. I have left messages for her and the Branch manager to contact me , neither of them have done so. The reception does not seem to pass on a call if don't you state your claim number either . I have also experienced their poor telephone manners ,in which the phone are left on the desk while I wait , more than one occasion. I will never recommend Zenith insurance , regarding the outcome of my claim . My claim isn't a million Rand claim . However big or small a client / individual is, service delivery and professionalism is what people deserve and Zenith insurance don't deliver !
0 replies
109 months ago
Cancelation continued billing
<p>I have cancelled my Telkom line in November 2016, following the Telkom cancellation procedure.</p> <p>However every month I still receive a monthly Debit order.</p> <p> </p> <p>I resubmitted and it seemed like wasted my time again in April .</p> <p>I received phone calls stating that my contract was cancelled and sms, and emails. Reference number ********** 15.</p> <p> </p> <p>I am fed up with such incompetance and having to waste hours standing in ques and wasting money phoning this company which is clearly incompetent in dealing with a simple request.</p> <p> </p> <p>This business should be penalised for every debit order as I am not the onlyone experiencing this problem.</p>
56 replies
Review Distribution
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1 Star
5 (100%)