Disgusting service at Zola Clinic

I arrived at this clinic at 9 a.m to see the psychiatrist. Upon arrival a student nurse sent me to the psychologist who then turned me back to the nurses to ask for the psychiatrist. I found a lady whom they call Lizzy or sister Mpi who has such a bad attitude. She turned me away as if my problem was nothing requested a referral letter which I had. I then said I will start the entire process from the beginning at the clinic. Walking out of the ward, crying, an external facilitator took me to the Facility Manager, Mr B Molefe, who went to sister Mpi and gave her instructions on what to do. I had no clue who the man was but me arriving with Mr B Molefe angered Lizzy and her attitude and behavior became worse, bear in mind I suffer from depression. I went to the doctor at Zola as instructed but was returned to the mental health ward to be given the next step when I requested to be assisted, Lizzy gave me attitude, she spoke to me as if I was suppose to know how things work at Zola and belittled and humiliated me infront of many other patients. When I asked to be assisted she kept quiet for 5 minutes before telling me to return to me seat. I went back to the Facility Manager and he came to ask her why she would not assist me. She then cooked up a story of how I didn't want her to assist a patient who arrived at 7 and attend to me whereas all I was asking for was a way forward. I showed her respect throughout until she told me she doesn't care if I die, I should have told the doctor all those things I was telling her. At this point I was distraught, could hardly get a word out until the ward doctor came to assist me. The behavior of the staff at Zola Clinic is revolting. They attend to patients as if the clinic is their homes. I will go back because I need help with my mental issues and I can't leave the process in the middle as she mentioned that I only wanted a letter to be excused from work. I am further shattered and truly disgusted at the clinic as a whole because they failed a patient in need and I know I am not the only one.