VERY SKELEM COMPANY WHICH WILL TELL YOU YOUR POLICY IS UP TO DATE BUT NO PAYOUT AS IT LAPSED.

I took a policy with these people 2018 and i have been paying for the policy. Last year in September AND October i was sick due to covid and i did not have money to pay as i was on seek leave. In November i paid my policy including the arrears. Nobody told me that the policy lapsed which affected the natural causes waiting period. I lost my grandmother today and when i called them to claim the services, i was told that my policy is up to date however it lapsed with 1 day and i can not get help. I have paid these guys all in all R8204.00 and now they are not willing to help me with my grandmother's burial. This is not fair to me as i wanted my grandmother to be buried with dignity. Iam so heartbroken in this company and i will take them on through the insurance ombudsman. Nobody told me anything when i enquired last month if my policy is up-to-date. I was told my policy is up to date.