Disgusted

It seems like a trend with Zuluzenith - STAY AWAY!

After reading this gentleman's post below and having the exact same thing happen to me, I am disgusted. I received the parcel tried it on, it fit terribly, I put it back into the original packaging zipped the bag up and logged a return and went to drop it off into the courier locker the same day and now they send me some image of the bra having a white mark on, there were NO marks on it when I tried it on and now they refusing a refund and to top it off I must pay for collection of the bra they won't refund just after I paid to return it, its actually quite laughable...I read the guys message below and it's the exact same story, I have so many of their other sets but I will NEVER buy from Zuluzenith again, they are ripping people off. They dont ask for piftures of the item when you request the refund so you have zero proof that the items you sent back were not marked. The mark was also on the outside like the man explains below - FISHY if you ask me....

"My wife bought a set of a training bra with a matching short/tight. The delivery took place in the afternoon just before 17h00. She fits the stuff, the bra is the wrong fit and she proceeds to send them a mail the following day at 7am asking for an exchange, this is to get a size up. Not a refund.

The brand replies that the bra does not meet their return standards and they send a picture with what they say is a mark on the item, mind you, this is on the outside of the bra, not the body facing side given that she fitted it. The bra also still has the price tag on it. Take into account that this is a matching set of which she kept the tight back because she was expecting to receive the right size bra back.

Like when would she have used the bra in a space of 13 hours when you consider the delivery time and the mail she sent the following morning asking for an exchange? With the price tag intact? Why keep the tight?

I have worked for SAs biggest fashion online retailer and for some big retailers and this sort of customer experience is unwarranted. Merchandise can easily get marks in any other manner, even from the factory itself during production, to the handling in the DC.

Horrible customer experience for a business that sells online, STAY AWAY!"